Session three: telecentre.org Academy standards

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Session three telecentre.org Academy standards
Basheerhamad Shadrach
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Session three telecentre.org Academy standards
a social investment program that aims to
improve the capacity and sustainability of
telecentres around the world.
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Session three telecentre.org Academy standards
Telecentre.org Academy standards the 5Cs

• Competency Standards
• Curriculum Standards
• Comparability indicators
• The Charter, code of conduct, and accreditation
• Certification

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Session three telecentre.org Academy standards
Telecentre.org Academy the competency standards

• Job expectations and basis for assessment and
  formal qualification
• Practice
• Compliance with the intent Fulfilment of
  universal service obligations
• Ethics
• Integration of organisational code Working
  within the framework Recognition of consequences
  of unethical practice Acknowledgement of the
  seriousness of role values, impartiality,
  rights of citizens, etc Understanding
  accountability measures
• Behaviour
• understanding and respect to local settings,
  context and limitations application of on the
  spot judgement demonstration of analytical
  skills
• Competence
• Understanding of ones own relevance
  Demonstrated skills and technical knowledge of
  ones own practice
• Self-development
• Aptitude and quest for learning Participation in
  alumni networks Contribution to others learning
  needs Demonstration of learning needs

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Session three telecentre.org Academy standards
Telecentre.org Academy the competency standards

• Performance and decisions
• Analytical skills to match the demand with the
  source time management Demonstration of
  cost-benefit analysis at work Ability to plan,
  operate and review
• Determination of priorities in consultation
  Decisions coupled with timelines Documentation
  of planned activities Corrective actions upon
  failures
• Comprehension
• Understanding of the nature of job Expansion of
  operation based on the users priorities and
  needs Responsiveness to emergencies and
  exigencies Involvement in user education
• Evaluation
• Determination of progress towards planned
  activities Understanding of outcomes versus
  outputs Application of redressal mechanism
• Collaboration
• Moving out of boundaries while staying within
  limits and framework Partnership and networking
  priorities Collective action and respect to
  individual organisational ethos and practices
  Not stepping on others toes, but walking hand in
  hand

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Session three telecentre.org Academy standards
Telecentre.org Academy the competency standards

• Group work tasks (Leader Beth)
• Ponder upon the question of what makes a
  telecentre operator, a telecentre operator (10
  minutes)
• Develop a generic job description with
  performance standard for a telecentre operator
  (20 min)
• Enlist the evaluation criteria for assessing
  performance of each task outlined in the job
  description (10 min)
• Highlight the learning/training needs of
  telecentre operator in practice (20 min)

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Session three telecentre.org Academy standards
Telecentre.org Academy the curriculum standards

• Curriculum does not only make one skilful, but
  conscious of ones own contribution to society
  and participate fully in national life
• Curriculum standards would mean, application of
  standards to a curriculum
• In other words, curriculum Framework that defines
  the curriculum makes it easier to apply standards
• Provides guidance for organisation of specific
  knowledge and instruction
• Also assists curriculum developers to overcome
  policy fragmentations
• Provides some choices on instructional programs,
  material adoption, teacher/mentor preparation,
  professional development mandate and assessment
• Sets benchmarks

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Session three telecentre.org Academy standards
Telecentre.org Academy the curriculum standards

• Components of curriculum framework
• Vision statement that relate to the mission
• Subject area topics reflecting the competences
  desired to be acquired
• Pedagogy and teacher principles
• Linkages between content to student learning
  (teacher and student preparation, professional
  development, support services, facilities,
  community involvement, assessment, certification)
• Rationale for the use or non-use of technology in
  classrooms and in distance
• Performance assessment combined with alternative
  assessment forms based on local contexts

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Session three telecentre.org Academy standards
Telecentre.org Academy the curriculum standards

• Group work tasks (Leader Zuaria)
• Discuss and spell out the intent (20 min)
• Vision and, Learners outcomes
• Discuss curriculum framework and attach standards
  for the following (40 min)
• Topics and content based on procedural,
  declarative and contextual knowledge of domain
• Curriculum units, pedagogy based on the
  absorption capacity of learners
• Instructional design, instructional technology
  and support services
• Tutor and student preparation, given the nature
  of students and their context
• Assessment and certification based on
  performance, students work, comments on
  students work
• Implementation and oversight

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Session three telecentre.org Academy standards
Telecentre.org Academy the comparable indicators

• A measure to determine how each institution is
  performing in a global environment
• Does not serve as a league table or a rating
  system, but
• An opportunity to collate information on the
  performance of each academy
• An opportunity to learn and share from one
  another, where applicable
• Enables institutions to revisit areas of weakness
  and ask for peer support
• Informs policy and contributes to accountability
  at global level
• Makes association very competitive and engaging

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Session three telecentre.org Academy standards
Telecentre.org Academy the comparable indicators

• Helps to enhance performance by developing
  appropriate strategies for universalising access
  to learning
• Identifies opportunity for vertical mobility in
  academy and career pursuits of learners
• Links access to quality to projected outcomes to
  efficiency
• Enables corrective measures in teacher/mentor
  support and helps to remedy drop-out rates
• Identify strategies to incentivise and motivate
  continuous professional development
• Aids to sustain interest and develop an
  engagement plan
• Supports decisions on investment priorities

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Session three telecentre.org Academy standards
Telecentre.org Academy the comparable indicators

• Group work tasks (Leader Isidre)
• Discuss the need for comparable performance
  indicators and spell out the rationale (20 min)
• Identify a set of indicators based on the quality
  issue rather than performance rating (30 min)
• Access-related
• Infrastructure-related
• Resources-related
• Systems-related
• Incentives and outcomes-related
• Discuss and agree upon ways and means to collect
  information on identified indicators (10 min)

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Session three telecentre.org Academy standards
Telecentre.org Academy the charter and
accreditation

• Charter is quite often referred to as the client
  service principle and one of the best service to
  clients is offering accreditation in an
  educational program of kind
• Service charters are powerful instruments to
  promise quality service, service delivery and
  user satisfaction
• It also serves to shape-up service delivery and
  offers an opportunity to measure performance
  against service standards
• Charter also allows for consolidating the work
  carried out so far while sustaining the service
  culture within the organisation

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Session three telecentre.org Academy standards
Telecentre.org Academy the charter and
accreditation

• Accreditation is a process where authority for
  the provision of good and services are entrusted
• Accreditation in telecentre.org Academy parlance
  will involve certification of competence to
  operate as telecentre.org national academy and
  benefit from the credibility
• An Accreditation process that evolves in a
  bottoms-up manner shall benefit largely from the
  credibility of actors involved
• Accreditation process will mean not just quality
  assurance, but also ethical behaviour, compliance
  of procedures and audits placed to evaluate
  competences time to time

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Session three telecentre.org Academy standards
Telecentre.org Academy the charter and
accreditation

• Benefits of accreditation spans across
• Knowing strengths and weaknesses of organisations
• Identification of areas for planning and
  intensifying resources
• Realisation of performance budgeting principles
• Provision of reliable information to the
  community at large (the telecentre.org Academy
  community, in this case)
• Promotion of intra and inter-organisational
  interaction
• Keeps oneself competent always

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Session three telecentre.org Academy standards
Telecentre.org Academy the charter and
accreditation

• Group work tasks (Leader Sherif)
• Discuss the need for a service charter for
  telecentre.org Academy and define the bare
  minimum service indicators (20 min)
• Discuss and define an accreditation process for
  telecentre.org Academy (30 min)
• The competence for accreditation
• Eligibility criteria for assessment
• Process of accreditation
• Time duration of accreditation
• Self-study report mechanism
• Peer-study mechanism for assessment
• Discuss and agree upon the authority and power
  offered to accredited organisations (10 min)

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Session three telecentre.org Academy standards
Telecentre.org Academy the certification

• Refers to the process followed for reviewing the
  competencies of individuals for accomplishing
  given tasks
• Often various types of certification in play
  certifying on-the-job practitioners certifying
  new entrants certifying apprentices
• Certification process involves merits and
  credibility by certifying organisation
• Certification process must bring along, not just
  credibility, but also market value to those
  certified
• Market value translates into employability and
  decisions on continued employability, reward and
  recognition
• An opportunity for upward mobility in academic
  pursuits

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Session three telecentre.org Academy standards
Telecentre.org Academy the certification

• Group work tasks (Leader Yacine)
• Discuss and define the value of certification for
  telecentre.org Academy learners (10 min)
• Discuss and define the added value (if any) of
  telecentre.org global certification (10 min)
• Discuss the types of certification and the
  assessment process for each of the types (20 min)
• Discuss and identify certification assistance
  service required for certifying telecentre.org
  Academies to certify learners (20 min)

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Session three telecentre.org Academy standards
Telecentre.org Academy the 5C effect
Supporting the demonstration of the core
competence of change-makers of the world to come