A Staff Recognition Award Scheme

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A Staff Recognition Award Scheme

• Michael Marsh
• Office of Technical Services (OTS)
• Griffith University

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Objective of presentation

• Outline the development, implementation and
  effectiveness of the current Griffith University
  OTS Staff Recognition Award Scheme and provides
  rationale for award criteria in addition to
  guidance for organisations wishing to implement a
  similar scheme.

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Background

• During 2002 a number of discussions took place
  during managers meetings and through staff
  forums to determine the level of support for a
  Staff Recognition Award Scheme.
• No consensus was apparent during
• discussions at group level so OTS
• formed a working group with the
• following objectives and scope

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Objectives of working group

• Primary
• Determine whether staff want a staff Recognition
  Award Scheme, and if so
• Secondary
• Develop through a consultative process with staff
  the appropriate selection criteria for the
  awarding of staff recognition awards.
• Determine how staff can be nominated for a staff
  recognition award.
• Determine how often award is to be provided.
• Provide advice regarding disseminating
  information about award recipients. 

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Scope of Working Group

• Working Group members to comment upon this scope
  definition and amendments made accordingly.
• If staff wants this scheme Working Group shall
  determine what they believe to be an appropriate
  Staff Recognition Award Scheme in consultation
  with staff.

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Scope of Working Group Contd

• Each Working Group member to focus on a single
  campus.
•       
• Proposed Staff Recognition Award Scheme ideas to
  be collated and re-distributed to staff.
• Working Group members to determine which Scheme
  is preferred option after consultation with
  staff.
• Preferred option given to OTS Director for
  comment.
• Finally, Decision made and implementation date
  established.

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Preferred option

• Should be based upon the existing QUT High
  Performance Computing and Research Support
  Department scheme within the Information
  Technology Services and modified to meet
• OTS specific needs.
• Prevent re-inventing the wheel.

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In summary, the recommendations of the working
group were as follows

• Smaller campuses/workshops need to be adequately
  provided for in the scheme.
• Peers can nominate others for the award.
• Consideration should be provided for managers and
  perhaps supervisors to nominate and award their
  own staff.

• OTS should design and implement a Staff
  Recognition Award Scheme based upon the QUT
  model.
• The scheme should provide for awards other than
  certificates, but certificates can accompany an
  award.
• The award can be issued to teams, not just
  individuals.

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Staff Recognition Award Scheme Categories

• In recognition of the provision of excellent
  client service that has resulted in the creation
  of significant client satisfaction and/or
  positive comment.
• In recognition for excellent performance in an
  OTS (or Griffith University) project, including
  the display of exceptional project management
  skills, and/or the exceptional management of a
  project, and/or the display of exceptional
  technical skills to facilitate the implementation
  of a project by any OTS person(s), and whose
  actions has created significant value and credit
  to OTS, or has the potential to do so.

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Staff Recognition Award Scheme Categories Contd

• In recognition of sustained personal dedication
  and commitment to their work, which has
  contributed significant value and benefit to OTS,
  and/or has attracted positive comment from staff
  or clients.
• In recognition of motivation and commitment to
  OTS culture, social spirit, and strategic
  direction by an OTS employee or team, and whose
  efforts have assisted in improving the
  relationships within and between staff, and/or
  other stakeholder groups, or have brought
  distinction to OTS.

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Staff Recognition Award Scheme Categories Contd

• In recognition of the development of innovative
  ideas/concepts and/or the effective
  implementation of innovative ideas and concepts
  within OTS or wider University context, which
  have contributed significant organisational or
  social value, and,
• In recognition of exceptional leadership by an
  OTS employee that has resulted in enhanced team,
  campus or element performance, and has provided
  enhanced organisational benefits. 

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Staff Recognition Award Scheme Categories Contd

• During 2006 the following additional category was
  introduced
• Developing and/or implementing an equity
  initiative that targets one or more of the
  following Griffith University equity groups
• Women in senior positions
• Indigenous Australians
• Persons from specific cultural and linguistic
  backgrounds
• Persons with disabilities.

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The award process

• Presented on a 6-monthly basis to up to 4
  nominated OTS staff member(s), either as
  individuals or as part of an OTS team.
• Any OTS staff member, permanent or casual, can be
  nominated for this award.
• Nominations can come from any Griffith University
  staff member, student or external organisation
  associated with Griffith University.
• Staff members can nominate themselves.

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The Award What is it?

• There are 2 lots of 6-monthly awards and an
  overall annual winner.
• The 6-monthly award recipients receive a quality
  certificate containing a description of the award
  criteria most personified by the recipient, and a
  gift voucher to the value of 50.00.
• If a team wins the 6-monthly award the total of
  the award will not exceed 200 and will be
  awarded on the basis of up to 50 per team member
  up to the maximum of 200.
• The annual award winner receives a high-quality
  certificate, plaque and gift voucher to the value
  of 100. If a team wins the annual award the
  total of the award will not exceed 400 and is
  based upon team members being awarded up to 100
  each.

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Administering the Scheme

• A panel of 3 OTS nominated members (including a
  chairperson) administers the scheme.
• Although not written into the guidelines at least
  one panel member is a female and only one panel
  member per campus.
• Broad range of skills on panel to ensure best
  coverage and analysis of nominations.

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The Process

• Nominations can be made against any one or more
  of the seven criteria by the due date using the
  on-line nomination form.
• Chairperson reviews nominations and ensures
  accuracy, guidelines are being followed and that
  nomination is correct as per the seven criteria.
• Selection panel meets and makes recommendations
  to Director after individually reviewing and
  rating each nomination then the scores for that
  nomination are aggregated across the 3-panel
  members.
• Award presented by Director at forum (mid-year)
  and Christmas where annual winner is also
  announced.

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The Process Contd

• Function of the OTS Director in this Award Scheme
• Executive authority (Not used to date)
• Addresses grievances (Not used to date)
• Can be called on to be part of the panels
  deliberations. However, this would normally
  occur only where there is an impasse or when a
  panel member is absent (not Used to date).
• Approves recommendations by panel and presents
  award.

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The Process Contd

• Schemes effectiveness
• Many teething problems avoided by adapting a
  tried and tested scheme
• In-depth discussions with QUT
• Establishing a working group ensured that staff
  views were valued
• Consultation with OTS staff
• Persons who miss out may be re-nominated

• Advertised
• Through monthly reports
• Web-site
• Committees

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Conclusion

• OTS believe that the Staff Recognition Award
  Scheme has benefited staff morale and has
  provided staff with an additional avenue of
  recognition regarding the value of services
  provided to OTS and the wider Griffith University
  community.
• Thank you!