WLR3 ISDN30 Assurance Structured Question Codes V 1.0

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WLR3 ISDN30 Assurance Structured Question Codes
V 1.0
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• Confidentiality Statement
• The information contained within this document is
  confidential to British Telecommunications PLC
  and is intended for the recipient and the
  recipients agents and employees for the purpose
  of developing and operating systems to support
  WLR3 ISDN30 at launch.
• The information within this document may not be
  disclosed to any third party in whole or in part
  without the express written consent of British
  Telecommunications plc.
• Intention caveat.
• The information contained within this document is
  for information purposes only and does not
  constitute an offer in whole or in part. Any
  times and figures contained within the document
  are estimates only and time is not of the
  essence. The services described within this
  document are subject to the BT applicable terms
  and conditions for the service.

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Contents

• 1. Version History
• 2. List of Structured Question Codes applicable
  for ISDN30
• 3. Question Flow

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Version History
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ISDN30 List of Structured Question Codes
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ISDN30 List of Structured Question Codes
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ISDN30 Structured Question Codes
CP
What is the type of problem?
Physical damage to line/ problem
Call related problem
Calling and network feature problem
What is the nature of damage?
SQC ESF
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Damage at end user premises
Underground cabling/line plant
Overhead Cabling/line plant
SQC DRO
SQC DRU
SQC DRW
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ISDN30 Structured Question Codes- Calling
Network Features
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CP
Difficulty making outgoing calls and receiving
incoming calls
Difficulty making outgoing calls
Difficulty receiving incoming calls
Does it affect all extensions?
Is CPS present on the line?
Does it affect all calls?
Yes
Yes
No
Yes
No
No
SQC CO, NSY- Provide the down times.
SQC NU, CIE, FNT- Supply 5 problem numbers SQC
CO, NSY, OWT, PET - Supply 5 problem numbers or
provide the downtimes
SQC CO, NSY- Supply 5 problem numbers or provide
the downtimes SQC FNT- Provide 5 problem
numbers SQC OHR, MSF
No network problem
SQC NDT, FNT, OHR SQC NU- Supply 5 problem
numbers SQC CO, NSY, OWT, PET, WNO- Supply 5
problem numbers or provide the downtimes
Try prefixing with 121/141/1280 and report to CPS
provider if problem still persists
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End