Title: 1
1Welcome to the
Continuity of Operations Training
Sponsored by
The Department of Homeland Security
May 15, 2006
2Speakers
- Kate Christensen, J.D.
- Alexandra Podolny, J.D.
- Catherine Napjus, J.D.
- Jon Minkove, J.D.
- Josh Easton, J.D.
Center For Health and Homeland Security
University of Maryland School of Law 500 West
Baltimore Street Baltimore, MD 21201 http//www.um
aryland.edu/healthsecurity/
3Course Objectives
- At the end of this course, participants will be
able to - Recognize the necessity of COOP planning
- Relate the role of COOP plans to the broader
field of emergency planning - Identify the necessary components of a successful
COOP plan - Identify a step by step approach for initiating a
COOP plan
4What is COOP?
- Continuity of Operations (COOP)
- The effort to assure that the capability
exists to continue essential agency functions
across a wide range of potential emergencies.
5COOP vs. Other Emergency Plans
- How is COOP Planning different from other
Emergency Plans? - COOP A Plan to ensure continued performance of
Essential Functions for up to 30 days after an
emergency - Emergency Operating Procedures (EOPs) a
coordinated plan for immediate response an
emergency (i.e. Evacuation plans) - EOPs are part of COOP Planning
- Existing EOPs should be incorporated into COOP
plans.
6Why COOP?
7Goals of COOP
- To ensure the continuous performance of an
agencys essential functions during an emergency. - To protect essential facilities, equipment,
records, and other assets. - To reduce or mitigate disruptions to operations.
- To minimize injury, loss of life and property
damage. - To achieve a timely and orderly recovery from an
emergency and resumption of full service to
customers.
8Requirements for a COOP Plan
- COOP plans must
- Be maintained at a high level of readiness
- Be capable of implementation with and without
warning - Be operational no later than 12 hours after
activation - Sustain operations for up to 30 days and
- Take advantage of existing agency infrastructure.
9COOP Sample Timeline for Completion
- Month 1 Survey of agency COOP activities
completed. - Month 2 Essential functions identified and
prioritized. - Month 3 Human Capital/Key personnel identified
Delegation of Authority plans and Orders of
Succession devised. - Month 4 Vital records critical systems and
equipment and communications systems
identified protection and recovery programs
devised.
10COOP Sample Timeline for Completion, Continued
- Month 5 Alternate work sites identified and
relocation plans prepared. - Month 6 Devolution and Reconstitution issues
addressed. - Month 7 Initial drafts of COOP plans submitted to
reviewing agency. - Month 8 Review of draft plan and summary report
by reviewing agency due. - Month 9 Training for essential personnel and
initial plan testing completed. - Month 10 COOP plan revisions and final submission
to reviewing agency - Ongoing after certification Test, Training, and
Exercises
11COOP PLAN OUTLINE
- The Necessity and Principles of COOP
- Essential Functions
- Human Capital Key Personnel
- Delegations of Authority/Order of Succession
- Vital Records, Databases, Systems Equipment
- Alternate Facilities
- Interoperable Communications
- Devolution Reconstitution
- Test, Training, and Exercises
12First Steps
- Designation of a COOP Program Manager
- Selection of a COOP Planning Team
- Consists of a good mix of agency professionals
and includes members from all levels of agency
management and staff. - Development of a COOP Program Timeline
- Business Impact Analysis (Overlaps with
Identification of Essential Functions)
13Business Impact Analysis
- An evaluation of the strengths and weaknesses of
an agencys disaster preparedness and the
qualitative and quantitative impact that an
interruption would have on the agencys
operations. - Asset Identification
- Hazard Identification and Profiling
- Vulnerability Assessment and
- Impact Analysis.
14Essential Functions
15Objectives for Essential Functions
- Define essential functions generally.
- Differentiate essential functions from other
agency functions. - Identify requirements for critical processes and
services - Prioritize essential functions and sequence
resumption of essential functions according to
priority - List the essential functions of their agency.
16What are essential functions?
- Essential functions are those functions that
MUST be performed to achieve the agencys
mission.
17STEP 1 IDENTIFY ALL AGENCY FUNCTIONS
- Is this necessary?
- Identifying all agency functions is the best way
not only to determine all essential functions but
also to gain a thorough understanding of agency
operations. - Through this comprehensive review of agency
operations, a COOP team can best devise specific
plans to ensure continuation of essential
functions.
18IDENTIFY ESSENTIAL AGENCY FUNCTIONS
- KEY TO DETERMINATION AGENCY MISSION
-
- The agencys mission statement should clearly
outline the basic purpose of the agency, but look
to other sources, such as the legislation
authorizing the agency or regulations promulgated
by the agency, to determine the agencys mission
and its functions.
19Worksheet 1 Organization Functions
- Task B. Identify Essential Functions.
- Reexamine organization mission.
- Examine the services the organization provides to
other agencies and the public. - Identify supporting critical processes and
services in column 2. - Indicate in column 3 which functions are
essential after considering their relationship
to the organization mission.
- Task A. List All Organization Functions.
- Examine organization legislative and regulatory
mission. - Review existing SOPs and EOPs.
- Talk to experts and former employees familiar
with the organization. - In the first column of the table below, list all
organization functions identified, including
Essential Support Functions (ESFs).
The first two rows provide examples of essential
and non-essential functions.
20Worksheet 1 continuedDescription of Functions/
Are They Essential?
- Analysis of Functions Any function that cannot
be suspended for up to 30 days is essential. - If, at any point, the function is determined NOT
to be essential, it is not necessary to continue
the COOP planning process for that function.
21Worksheet 2 Critical Processes or Services
forEach Essential Function
- Critical processes for each essential function
are those processes or services that must be
recovered quickly (usually within 24 hours) after
a disruption to ensure resumption of the
essential function.
22STEP 2 IDENTIFY THE CRITICAL PROCESSES AND
SERVICES THAT SUPPORT THESE FUNCTIONS.
- Essential functions and their supporting critical
processes and services are intricately connected.
- Sorting out essential functions and prioritizing
them requires consideration of their supporting
critical processes and services. - See Worksheet 2.
23Worksheet 2 Resource Requirements for Critical
Processes and Services Supporting Essential
Functions
Complete a separate worksheet for each essential
function. First, using the information from the
description column on Worksheet 1, list the
Critical Processes and Services for each
function. Next, determine the personnel needed
to perform that service and list the title of the
position in the second column. In the last two
columns list all records, equipment, and systems
needed to make that essential function operable.
Example 1 Essential Function Issuance of birth,
death, and marriage certificates and to provide
divorce verification
24IDENTIFY REQUIREMENTS FOR CRITICAL PROCESSES AND
SERVICES.
- These include all resources necessary to carry
out the critical process or service - Recovery Time Objective (RTO)
- -RTO The period of time within which systems,
processes, services, or functions must be
recovered after an outage. - Priority,
- Personnel,
- Data or vital records, and
- Systems and equipment.
25STEP 3 PRIORITIZE THE ESSENTIAL FUNCTIONS AND
SEQUENCE RESUMPTION OF ESSENTIAL FUNCTIONS
ACCORDING TO PRIORITY
- Consider first the time criticality of the
critical processes or services for each essential
function. - Determine Recovery Time Objective of each
essential function.
- Sequence for recovery of essential functions and
their critical processes.
26TIME CRITICALITY
- The amount of time that a function/process can be
suspended before it adversely affects the
agencys core mission. - Measured by recovery time objective (RTO).
-
27SEQUENCE ESSENTIAL FUNCTIONS IN ORDER OF RECOVERY
- See Worksheet 3, Priority of Essential Functions.
- Looking at the estimated RTOs for the supporting
critical processes and services, estimate the
time criticality for the associated essential
function. - Assign a priority number for each essential
function in the last column based on the
estimated RTOs.
28PRIORITIZING ESSENTIAL FUNCTIONS
- Those essential functions with multiple critical
processes and services will have shorter RTOs. - The essential functions with the shortest RTOs
receive the highest priority. - The essential functions with the highest priority
will be the first to be resumed after a
disruption in service. - Defer functions not deemed essentialuntil
resources are available.
29Worksheet 3 Priority of Essential Functions
Using the information in the previous worksheets,
prioritize essential functions. In column 1 list
all essential functions. Next, assign a priority
number in column 2, giving lower numbers to those
functions that can be inoperable for longer
periods of time. Additionally, more than one
function may have comparable priority.
Therefore, an organization can assign the same
priority number to multiple functions. The goal
here is to determine which functions would need
to be operating first in case resources are not
available to enable all functions to be operating
immediately.
30Human Capital Management Key Personnel
31Objective for Human Capital Management/Key
Personnel
- Define Human Capital Management
- Define and Identify Key positions
- Identify the benefits of Effective Human Capital
management - Create an Incident Command System (ICS) for their
agency - Incorporate family support planning into a human
capital plan
32HCM Defined
- The sum of the talent, energy, knowledge, and
enthusiasm that people invest in their work. - The right people in the right jobs to perform
essential functions - Ensures that all employees have a clear
understanding of what to do in an emergency - Includes protocols for identifying/assisting
special-needs employees
33Benefits of HCM
- Ensuring safety of employees and their families
- Appropriate personnel performing correct COOP
functions - Facilitating communication between employees and
agencies during a COOP event
34STEP 4 IDENTIFY KEY POSITIONS
- Key positions are those positions necessary to
carry out the agencys essential functions. - Key positions may include the agency head and
management, but can also include non-management
positions. - Examine the agencys organizational chart for
clues to identifying key positions. - (See Worksheet 4.)
35Worksheet 4Current Organization Chart
- Using the example organization chart below,
complete an organization chart for your agency.
36STEP 5 RELATING KEY POSITIONS TO ESSENTIAL
FUNCTIONS
- ASK THE FOLLOWING QUESTIONS
- What are the positions that support each
essential function? - Could this essential function operate effectively
if this position were vacant? - Why is this position so important?
- During an emergency, would it be necessary for
the person filling this position to be present at
the facility to perform his/her job?
37Worksheet 5 Essential Functions and Key Positions
With the information gathered in the previous six
worksheets, identify key positions for each
essential function in the agency.
The first row provides an example.
38Human Capital Management During COOP Plan
Execution
- Execution of a COOP plan mayor may not involve
the deliberate andpre-planned movement of key
personnel to an alternate work site. - Agencies should develop an incident command and
control structure that allows for the quick and
accurate assessment of the emergency and
determination of the best course of action for
response and recovery.
39STEP 6 INCIDENT COMMAND SYSTEM (ICS)
- ICS The group of people who are necessary in
evacuating a building, relocating employees to an
alternate location, and ensuring that personnel
are accounted for immediately following an
emergency. - Use Worksheet 6
40Worksheet 6 Incident Command System
Complete the graph below to create an Incident
Command System (ICS). The employees who comprise
the ICS team are largely responsible for
overseeing employees and coordinating events
immediately following an incident
41STEPS 7-9 BUILDING ALERT SYSTEM
- Building Evacuation Plan
- Building Alert System (worksheet 7)
- Evacuation Routes and Exits
- Emergency Evacuation Personnel (worksheet 8)
- Designated Assembly Areas (worksheet 9)
- Shelter-in-Place
- - Training
42STEPS 10 11 FAMILY SUPPORT PLANNING
- Activating an emergency information call-in
number for employees - Tracking employees during an emergency
- Providing guidance and assistance to employees
and their families. - Use Worksheets 10 11
43Creating a Go Kit
- Key Items Think about basics of survival - fresh
water, food, clean air and warmth - NOAA weather radio
- Important records (building plans, employee
contact info, insurance policies, etc) - Emergency supplies such as Water, food,
flashlight, batteries, First Aid kit, dust/filter
masks, can opener, plastic sheeting, garbage bags
- Visit
- http//www.ready.gov or
- http//www.redcross.org/services/disaster/0,1082,0
_217_,00.html
44Delegation of Authority/ Order of Succession
45Objectives for Delegation of Authority/Order of
Succession
- Define delegations of authority and order of
succession. - Identify the key components for order of
succession. - Identify the elements of a written delegation of
authority. - Understand the basics of drafting a delegation of
authority document.
46DELEGATION OF AUTHORITY AND SUCCESSION PLANNING
- The deliberate and systematic effort to ensure
continuity of leadership and the continued
effective performance of an organization by
making provisions for the development and
strategic placement of people in the event of
either an anticipated or a sudden vacancy in a
key position. -
47Compare and Contrast
- Delegation of Authority Certain tasks are
assigned in anticipation of a COOP event from one
employee to another. - Keep in mind any tasks with a legal/statutory
implication - Succession Planning Planning to fill a position
left vacant with an employee who will perform all
of the positions tasks.
48STEP 12 DELEGATION OF AUTHORITY
- Identify which authorities should be delegated
and conditions triggering delegation. - See Worksheet 12.
- Types of Authority
- Emergency
- Administrative
495 Elements?
- Identify which authorities should be delegated.
- Establish rules and procedures addressing
- Conditions for succession
- Method of notification
- Identify limitations of delegations.
- Identify to whom authorities should be delegated.
- Train potential successors on their duties in an
emergency.
50Worksheet 12 Authority to be Delegated
In this task, using the sample lines as a model,
identify and describe the authority, and list
those conditions that will trigger delegation of
authority.
51STEP 13 DELEGATION OF AUTHORITY
- Establish rules and procedures for delegation
and succession and methods of notification.
See Worksheet 13. - Identify limitations of delegations. See
Worksheet 13.
52Worksheet 13Delegation of Authority Rules,
Procedures and Limitations
Complete this worksheet for each position
identified in the third column of Worksheet 6,
Authority to be Delegated. Indicate the position
on the line below and then list any rules for the
delegation that may exist, outline procedures for
the delegation including notification of relevant
staff of the transfer of power, and limitations
on the duration, extent and scope of the
delegation. Position Smith County Authorize
Emergency Expenditures
53STEP 14 ORDER OF SUCCESSION
- Identify key positions that will need to be
filled in the event of a vacancy.
54Why Have a Succession Plan?
- Prepares the Agency for planned departures as
well as for emergencies - Provides for consistency of operations
- Reduces stress during a transition whether caused
by an emergency or not - Preserves institutional knowledge and expertise
and - Maintains agency functionality with minimal
interruption.
55Goals of Succession Planning
- Match Current Talent with Future Need
- Meet Agencys Strategic and Operational
Challenges and - Preserve Institutional Memory/Knowledge.
56Describe the circumstances that would trigger
succession to that position.
- Emergency event
- Death
- Incapacitation through illness or serious injury
of that person or his/her family - Imprisonment
- Abduction
- Unexplained disappearance
- Filling the vacancy of another key position
57Identify any limitations on the successor.
- Length of term in the position
- Return to normal operations.
- Original person is able to return to duties.
- Agency head designates a new person.
- Limits on decision-making authority
- May make only short-term decisions involving
day-to-day operations. - May or may not make fiscal decisions.
- May or may not make staffing decisions.
58Establish an order of succession by position for
each key position.
- Considerations
- Qualifications required for key position.
- Geographical location of key position.
- Other positions proximal to the key position,
both geographically and organization-wise. - Qualifications and skills of the individuals in
the potential successor positions.
59Worksheet 14 Order of Succession
Complete a worksheet for each essential function.
In the first column below, list the key
positions identified in Worksheet 7, Essential
Functions and Key Positions. Then in the
remaining columns, list the positions that would
assume the authority of the key position if it
became vacant unexpectedly, i.e., illness,
injury, special assignment, termination of
employment, etc. Consider the qualifications
necessary to perform in the key position and the
qualifications of the successor positions, as
well as organizational and geographical
proximity. The same successors may be named for
different key positions, but avoid designating
the same position/person as the first successor
to several key positions. Be sure to include
both the title of the position and the individual
who fills the position in each box.
Essential Function Example - In an emergency
situation, procure temporary or permanent
relocation space for state organizations which
provide critical services and are located in
leased or owned facilities. (DGS)
60Ensure successors are trained to perform their
emergency duties.
- Some key positions are so unique, it is difficult
for another agency staffer to simply fill in on
short notice. - Training promotes regular review and revision of
orders of succession. - Training should include regularly briefing
potential emergency successors on the job
requirements of the key position. - All agency staff should be educated on the basic
operations of their department or division. - All employees should document the major
initiatives and ongoing tasks that they perform.
61Vital Records, Databases, Systems Equipment
62Objectives for Vital Records, Databases, Systems
Equipment
- Distinguish vital records for COOP purposes, from
the conventional notion of the term. - Identify existing maintenance systems for vital
records, databases, systems, and equipment that
can be incorporated into a COOP plan. - Identify and correlate the vital records, systems
and equipment that are crucial to ongoing
essential functions.
63STEP 15 VITAL RECORDS DATABASES
- Records or documents, regardless of their form,
which, if damaged or destroyed, would - Disrupt agency operations and information flow
- Cause considerable inconvenience and
- Require replacement or recreation of the records
at considerable expense.
64Worksheet 15 Vital Records Databases
Using the information gathered in Worksheet 2,
Resource Requirements for Critical Processes and
Services Supporting Essential Functions, list
those records that are necessary for the
continued operation of critical processes or
services for fourteen days. Records can be in
electronic or paper form. Do not include records
that may be useful but are not essential to
performing the service. Also indicate whether
these records are time-critical needed within
72 hours of an emergency. Essential Function
______________________________________________
65STEP 16 17 VITAL RECORDS PROTECTION RECOVERY
- Evaluate current program against potential
threats and protection requirements for vital
records.
- 2. Outline procedures for the recovery of vital
records during an emergency. - Prioritize the recovery of vital records.
66Worksheet 16 Vital Records Protection Methods
For each vital record identified in Worksheet 15,
Vital Records, list where the records are kept
how often they are backed up or revised and any
particular methods of protection, including
security measures. Those vital records that have
no protection other than backup or duplicate
copies may be candidates for additional
protection measures. In those cases, consider
and recommend additional protection methods in
the last column.
67Worksheet 17 Restoration and Recovery Resources
List all record recovery and restoration
resources, contact information and services
available below. Include evening, holiday, and
emergency/alternate contact information, as well
as contact information for regular business hours.
68STEP 18 19 VITAL SYSTEMS EQUIPMENT
- Identify vital systems and equipment.
- Select and arrange protection methods for vital
systems and equipment at both the primary and
alternate work sites. - Prioritize the recovery of vital systems and
equipment by using recovery time objective (RTO).
69Worksheet 18 Vital Systems and Equipment and
Priority
Using the information gathered in Worksheet 2,
Resource Requirements for Critical Processes and
Services Supporting Essential Functions, list
those systems and equipment that are absolutely
necessary for the continued operation of critical
processes or services for fourteen days (i.e.,
computer, software, etc.). Do not include
systems or equipment that may be useful but are
not essential to performing the service.
70Worksheet 19 Vital Systems and Equipment
Protection Methods
For each vital system or equipment identified in
Worksheet 18, Vital Systems and Equipment, list
the location(s) of the system/equipment,
maintenance frequency, and any particular methods
of protection. If there are no protection
methods in place or those in place do not seem
sufficient, suggest additional methods in the
last column.
71Alternate Work Sites and Relocation Planning
72Objectives for Alternate Work Sites and
Relocation Planning
- Identify factors to be considered when selecting
alternative sites. - Distinguish Hot, Warm, and Cold alternative work
sites. - List the issues that need to be incorporated into
a relocation plan.
73STEP 20 21 FACTORS IN SELECTING ALTERNATE WORK
SITES
- Size of the alternate facility and space
requirements - Construction of the alternate facility and
adaptability - Location
- Ability to obtain services at alternate facility
- Availability of mass transit to the alternate
facility - Communication needs
- Security requirements
- Contractual obligations
74RELOCATION PLANNING
- Arrange for provision of agency employees
physical and emotional requirements. - Transportation
- Lodging
- Food
- Counseling
- Arrange for security and access controls at both
primary and secondary facilities.
75Worksheet 20 Requirements for Alternate Work Sites
For this task, identify the requirements for the
alternate work site by essential function.
Requirements include personnel, special needs,
power, communication, and space. The example
given in line one of the table is a general guide
for the type of information that should be
provided.
76Worksheet 21 Alternate Work Site Options
This task serves several purposes. Not only will
it help identify a variety of alternate work
sites, the worksheet may also be used to track
memoranda of understanding (MOU), leases,
occupancy and cooperative agreements, and
contracts with other entities for facility use.
It is important to identify multiple alternate
sites, including sites located in counties where
an organization does not carry on its daily
operations. This way, if an organizations
building is inaccessible, the organization will
be able to relocate to another area without
problems.
77Interoperable Communications
78Objectives for Interoperable Communications
- Define interoperable communications.
- Identify communication systems that support
essential functions. - Identify and implement preventative controls to
maintain a communications system. - List alternative modes of communication.
- Create a personnel contact list
79The Basics of Interoperable Communications
- Interoperable communications should provide
- Ability to communicate with essential personnel
- Ability to communicate with other agencies,
organizations, and customers - Access to data and systems
- Communications systems for use in situations with
and without warning - Ability to support COOP operational requirements
- Ability to operate at the alternate facility
within 12-hours, and for up to 30 days - Interoperability with existing field
infrastructures
80STEP 22 COMMUNICATIONS PLANNING
- Identify critical processes supporting essential
functions at the primary and alternate
facilities. - Implement preventative controls at the primary
and alternate work sites. - Select alternative modes of communication for use
in an emergency, taking interoperability into
consideration. - Prepare a chain of communication or rapid recall
list and designate alternate means of
communication in an emergency.
81Worksheet 22 Communication Systems Supporting
Essential Functions
Complete a separate worksheet for each essential
function. Review information already gathered on
vital systems and equipment for clues on
communication systems that support critical
processes and services and, in turn, their
associated essential functions. In this chart,
list the current vendor and its contact
information the services the vendor is currently
providing the organization and any special
emergency services the vendor has to offer.
Essential Function Procurement and Purchasing
82STEP 23-25 IMPLEMENT PREVENTATIVE CONTROLS
- Preventative controls are those efforts to avoid
the occurrence of unwanted events and to mitigate
risks to vital systems and equipment. Examples
include the following - Uninterruptible power supplies
- Fire and smoke detectors
- Water sensors
- Emergency master system shutdown switch
- Technical security controls and
- Frequent and scheduled backups.
83Worksheet 23 Preventative Controls for
Communication Systems
Complete a worksheet for each facility and
indicate whether the facility is a primary or
alternate work site. Identify all the optimal
preventative controls for each communication
system and then list the preventative controls
currently in place for that mode of
communication. Work Site _100 Main
Street____________ Primary or Alternate?
___Primary________
84Worksheet 24 Alternative Modes of Communication
Copy the information gathered in Worksheet 22,
Communication Systems Supporting Essential
Functions, into this table and identify
alternative providers and/or modes of
communication. Communication systems already in
place can be named as alternative modes for other
modes of communication. For example, radios
could be an alternative mode of communication for
voice lines
85Worksheet 25 Personnel Contact List (Rapid Recall
List)
The Personnel Contact List is a short document
with a cascade call list and other critical phone
numbers. The cascade list should include COOP
team members, key personnel, management and
emergency personnel, both inside and outside the
organization. The POC will activate the list and
initiate the first contact with the organization
head and COOP Team.
86Devolution Reconstitution
87Objectives for Devolution Reconstitution
- Define Devolution and Reconstitution
- Implement a methodical approach for establishing
an effective devolution plan - Identify the primary tasks to be completed in any
reconstitution process
88Definitions
- Devolution The capability to transfer statutory
authority and responsibility for essential
functions from an agencys primary operating
staff and facilities to other employees and
facilities. - Reconstitution The process by which surviving
and or replacement personnel resume normal
operations from the original or replacement
operation facility.
89Devolution
- As part of COOP planning, agencies should
- Identify likely triggers for devolution.
- Describe how and when devolution will occur.
- Identify the resources that will be required to
continue essential functions under a devolution
scenario. - Incorporate devolution scenarios into the COOP
test, training, and exercise program.
90STEP 26 RECONSTITUTION PROCESS
- Form a Reconstitution Team (Worksheet 26)
- Within 24 hours of an emergency relocation, the
Organization should initiate and coordinate
operations to salvage, restore, and recover the
building (after receiving approval from the
appropriate local/state/federal authorities) - Plan for movement from the COOP site to the
originating facility including transition of all
function, personnel, equipment, and records. - Outline procedures necessary for orderly
transition from a relocation site to a new or
restored facility.
91Worksheet 26 Forming a Reconstitution Team
The Reconstitution Team is a group of identified
employees who help implement the reconstitution
plan developed by an organization. Fill in the
following worksheet to determine which employees
will help carry out the reconstitution plan and
decide when an organization is able to reoccupy
its primary worksite. This team will be lead by
the reconstitution manager.
92COOP Test, Training Exercises (TTE)
93Objectives for TTE
- Understand the concept of TTE and its importance
in the overall COOP program - Define the testing, training, and exercise
components of TTE and demonstrate the
significance of each in evaluating capabilities
of procedures and communications. -
94COOP Test, Training and Exercises
- Each agency employee plays a role in an agencys
COOP readiness. - Each agency division must know how to execute its
portion of the COOP plan and how it relates to
the COOP plan for the entire agency. - To achieve this, an agency shouldtrain all
personnel and conduct TTE frequently.
95Conclusions/Discussion
- Questions and Answers
- Evaluation