SPO Trend Analysis

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• SPO Trend Analysis
• United States Coast Guard
• Personnel Service Center

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SPO Trend Analysis

• Weve been down this road before remember
• Document Input Summary Report or STATS which
  was unpopular because every PERSRUs data was
  compiled into a single report, from the highest
  overall percentage to the lowest.
• Performance Indicator Summary Report (PISR) was
  much more detailed and was reported directly to
  the PERSRUs. However, PERSRUs didnt like the
  word performance in the title and stated that
  the exception report alone was not an accurate
  measure of their overall performance.
• PERSRU Accuracy Report (PAR) intended as a
  process improvement tool for PERSRU command
  managers. However, this still was not an
  accurate measurement of a PERSRUs performance,
  since the exception report is only one of the
  many functions a PERSRU performs.
• Then Direct Access came along..

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SPO Trend Analysis

• What exactly is SPO Trend Analysis?
• Give SPOs the opportunity to produce their own
  report in Direct Access showing number of
  transactions input, number of errors created,
  error percentage.
• SPOs could run the report for the latest cycle
  or by a specific time period (e.g. monthly,
  quarterly).
• SPOs can identify trends in transaction
  submission and work towards solutions for
  improvement.
• PSC would be able to view data for all SPOs.

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SPO Trend Analysis

• Cost of Doing Analysis
• SPO can research their own data input
• Training Tool
• Define trends
• Higher degree of accuracy
• Shorter processing time
• Customers Paid accurately Timely

• Cost of Status Quo
• No improvement in the following areas
• Overpayments
• Underpayments
• Out of Range submission
• Special Payment Requests
• 2. Recurring Errors

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SPO Trend Analysis

• Implement Project in Phases
• Phase 1 Establish SPO Timeliness Jan 2008
• Phase 2 Establish SPO Accuracy Metrics Jul
  2008
• Phase 3 Establish SPO Training mechanisms
  Jan 2009
• Phase 4 Incorporate Phases 1 3 Jul 2009
• Phase 5 Establish ways to provide other
  relevant data to SPOs (e.g. overpayments,
  special payments, etc.). - Jan 2010

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SPO Trend Analysis

• Its your turn!
• What are your ideas?
• What are your concerns?
• Looking for an SPO member to be ADHOC member of
  SPO Trend Analysis Team.

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SPO TREND ANALYSIS TEAM

• Project Owners Larry Wilson (OD)
• Gary Earling (ID)
• Project Lead CWO3 Cindy Luna (MAS)
• Team members Chris Gambers (MAS)
• Leland Leever (MAS)
• Kim Clennan (PPI)
• John James (PD)
• Member (ID)
• YNCM Capezutto (CG-102)
• SPO Member (not identified)