Class Mobile Sales Training

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Class Mobile Sales Training

Alison Fox
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Overview

• Supply
• Pricing general information
• Handset options
• Tariffs
• Cost Comparison
• Ordering and provisioning
• Key Selling Points
• Sales materials

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Supply

• New supply model from 30 June 2008
• Class offers mobile service using 2 suppliers
  Gamma and Cellhire
• Gamma 3 Network (Brightpoint supplies
  handsets, SIM all kit Gamma organises the
  airtime with 3 with Orange backup in areas of no
  coverage or blackspots)
• Cellhire O2 and Vodafone networks (Cellhire
  supplies handsets, SIMs, kit and arranges
  airtime)
• Class contracts with and bills end customer

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Pricing general information

• New contracts and migrations
• Pay as you Use is the standard
• Free Handset or SIM Only mobile packages
  available.
• Connect Plus option gives reduced mobile line
  rental and call charges.
• Bundled and bespoke pricing can be approved in
  special circumstances for business win.
• With SIM only customer can also buy new handset
  and have reduced monthly line rental
• Blackberry, PDA and data packages will be
  released shortly.
• Contract term is 24 months

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Handset options

• Free/subsidised handset tariff
• SIM only tariff

Entry level handsets these are fee or RRP with
SIM only package
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Tariffs standard PAYU

• Other pricing
• Car kits
• Mobile ADSL
• Other charges
• Delivery - 10 up to 15 handsets
• Pricing Plan References/short-codes are available
  and must be quoted on order forms, across all
  options.

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Tariffs bundled packages

• Two bundle options with O2 and Vodafone only
• Individual bundles (including Blackberry,
  roaming, web bolt-on, minutes and text
  combinations, text only)
• Shared bundles - Parent and child model share
  text/minutes allowances across number of users
  parent pays bundle rateand child charge is
  sharer / additional devices rates.
• Handset pricing/allowance separate from PAYU
  model

Example of Shared Bundle pricing
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Pricing Plan References
Pay as you Use flat rate
Bundled packages
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Bill analysis (1)

• Customer sends in mobile bills to Class
• Bill Analysis tool cost comparison for PAYU
• Excel file with formulae
• Load in customers existing rates, load in our
  retail PPM
• Tangible savings info for customers if looking at
  migration
• Follow up with potential customer

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Cost Comparison

• Customer sends in mobile bills to Class
• Cost comparison for PAYU
• Excel file with formulae
• Load in customers current LR PPM rates
• Load in Class rates LR PPM
• Tangible savings info for customers if looking at
  migration
• Follow up with potential customer

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Ordering and provisioning

• Complete the order form
• Send to orders_at_classtelecom.co.uk
• Provisioning will send order to appropriate
  supplier
• Provisioning will send email end customer
  communications
• Order received
• Order Implementation
• Order complete Welcome Pack
• 48 hour turnaround

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Key Selling Points

• Exclusively negotiated line rental and call
  charges
• No complicated or confusing call plans
• Three mobile networks to choose from
• Cheaper rates for mobile plus fixed line service
  with Class
• Discounted or free handsets
• Free itemized billing
• 48 hour delivery
• Car kits

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Sales Materials

• Class Mobile Price Book PAYU etc
• Bundled package pricing
• Marketing Flyer
• Welcome Pack
• Order form and service schedule
• Internal product sheet
• Mobile FAQs
• Sales presentation
• http//www.classtelecom.co.uk/mobile-materials.htm
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