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User Engagement Research

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Preliminary findings Diary studies. Learning new technology on the job is not ideal ' ... without notifying users - specialists have lost data in the past. ... – PowerPoint PPT presentation

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Title: User Engagement Research


1
User Engagement Research
  • The VERA project aims to produce a fully-fledged
    research environment for the archaeological
    community and to do this most effectively the
    technology developed needs to be user-driven
  • Claire Fisher, Melissa Terras and Claire Warwick
  • UCL, School of Library Archive and Information
    Studies

2
Aims of research
  • To build up a picture of the existing working
    practices of archaeologists and associated
    specialists
  • Behaviour patterns
  • Problems
  • Identify common themes to help guide development
    of VRE
  • To discover how technology is integrated into
    their work
  • Includes both computational and traditional
  • Use findings to derive requirements for system
    design
  • User testing
  • User case analysis
  • Usability workshops

3
Areas of study work undertaken
  • On-site data gathering
  • Excavation recording (context sheets, plans,
    sections, EDM)
  • Finds
  • Environmental
  • Science
  • On-site research
  • On-site teaching
  • Diary study during 2007 field season
  • Post-excavation research
  • Analysis of excavation data
  • Specialist analysis
  • Research
  • Publications
  • IADB
  • Interviews with specialists
  • Usability workshop

4
Preliminary findings Diary studies
  • Learning new technology on the job is not ideal
  • Because the students are having to learn so much
    about the archaeology itself, it's just an extra
    complication to have to learn how to use digital
    pens, palm tops etc.
  • Technology must be reliable and easy to use
  • Computer was slow and infuriated me
  • Digi-paper took some getting used to and as a
    result slowed me down.
  • Need to build in quality control
  • Also say that plans were automatically and
    immediately transferred to computer, how can
    supervisors check them?
  • Environmental problems are a key issue
  • Failing to use Nokia handheld - WiFi not working
    and sunlight OTT. Suggest attach
  • 1-2m parasol to Nokia?
  • We work in muddy and wet conditions and
    expensive equipment may well be ruined.

Value of familiarity
5
Preliminary findings User interviews
  • Specialists are open to new technology if they
    can see a use for it
  • Digital pens and paper - popular idea to avoid
    transcription errors
  • Experts have established work patterns
  • Specialists who use the IADB infrequently feel
    that it needs to be intuitive and reflect how
    people usually work dont want to relearn
    each time
  • Ownership of data
  • Specialists want to be able to see who has
    created/changed data
  • Importance of communication
  • Concern that changes implemented without
    notifying users - specialists have lost data in
    the past. Users must trust the technology
  • A common language making the VERA VRE widely
    applicable
  • When specialists work for more than one project
    they dont want to have to learn a new set of
    terms or rules for each project

Technology must be tool rather than master
6
Future Plans
  • Usability Workshop, and resulting analysis
  • Cradle to Grave record analysis
  • User tests
  • Remote users
  • Researchers
  • Those used to using the database
  • Interviews with experts from outside the project
  • 2008 field season - researcher (Claire Fisher) on
    site
  • Engagement with users
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