Hospitality Industry I

1
Hospitality Industry I
Roles Duties
2
Roles Duties

• Mail and information section
• services include
• distributing keys
• holding keys for guests when away from property
• answering guests questions
• delivering mail and messages to guests
• services do not include
• registering guests
• checking-in/checking-out of guests
• maintaining financial accounting of the property

3
Roles Duties

• Uniformed service
• housekeeping
• serves as one of the busiest departments in the
  hotel
• is responsible for the neatness and cleanliness
  of all guests rooms
• employs an executive housekeeper to oversee all
  housekeeping activities
• employs supervisors to also act as room
  inspectors
• on average one inspector can handle 80 rooms

4
Roles Duties

• Feasibility study
• determines what type of property has the best
  chance of succeeding
• examines location, demographics, competition and
  financial situation
• Situation analysis
• determines what guests like and dislike about the
  propertys operation

5
Roles Duties

• Sell
• public space
• ballrooms
• meeting and convention rooms
• lounge
• food and beverage for
• meeting luncheons
• wedding receptions
• room services
• hotel restaurant
• bar or lounge

6

• List three ways the public relations department
  can have a presence in the community.
• What are fam-trips, and how are they used?
• (T/F) Feasibility studies determine what type of
  property would have the best chance of
  succeeding.

7
Roles Duties

• Day-to-day operations of the accounting
  department include
• selecting suppliers
• arranging delivery
• negotiating price
• maintaining records
• controlling inventories
• inspecting products

8
Roles Duties

• Engineering personnel
• coordinate and supervise renovation to the
  property
• control water management
• keeping hardness of water to a minimum
• enhancing the taste and eliminating odors
• keeping water as clear as possible using
  treatments to limit mineral amounts in water
  supply
• keeping corrosion levels at a minimum by checking
  the acid levels in the propertys water supply

9
Technological Advances
Reservation systems

• Revenue management system
• develops automated systems
• establishes and monitors hotels rate structure
• sets inventory controls
• aids in rate negotiations with traveling
  wholesalers and groups
• restricts reservations that may be taken
• matches rooms and rates to customers needs

yield management- act of controlling rates and
restricting occupancies in an effort to maximize
revenue