The Benefits of Managed Wifi

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• Introduction to Managed Wi-Fi

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Welcome to your new affordable apartment!

• You just moved in, and now it's time to sign up
  for internet service!
• Lets compare the traditional retail internet
  model vs. the managed apartment Wi-Fi model.

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What is Traditional Internet?

• In the traditional retail model each resident
  must individually
• Research
• Select
• Enroll
• Pay For
• and Troubleshoot
• Their personal internet plan.

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Step 1

• OK let me find out what my options are
• What do all these technology types mean??
• Fiber
• Cable
• DSL
• Wireless
• Satellite
• Is this service is actually available to purchase
  at my address?

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Step 2

• How do I decode all these complicated plan
  offerings?
• Bandwidth
• Contract Length
• Bundled products
• What do I really need?
• Do I trust these companies?

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Step 3

• OK now I have to call them
• Enrolling is a challenge! I have to
• Dial their call center
• Listen to some hold music
• Deflect their upsell
• Hope to pass their credit check

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Step 4

• Now I wait
• Organize the install date
• A technician will arrive between the hours of 7am
  and 9pm

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Step 5

• OK now I have to set up my network.
• This can be tough depending on your level of
  digital literacy.
• Where do I put this router?
• How do I set up my password?
• How do I connect my devices?
• Is this secure?

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Step 6

• The Wi-Fi isn't working!
• Try unsuccessfully to troubleshoot on your own
• Call the ISPs tech support number and listen to
  their hold music
• Wait days for the ISP to send someone out to help
  (and likely be charged for a service visit)

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Summary Retail Model

• Wow that was a lot - What a bad user experience!
• The process is filled with confusing technical
  mumbo jumbo
• There is a super complicated and time consuming
  sign up process
• And I have to troubleshoot this myself!
• Each step of this process is a barrier to
  adoption.
• How does Managed Apartment Wi-Fi compare?

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HOW IT WORKS

What is Apartment Wi-Fi?
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• Its known as Managed Wi-Fi in the industry.

Similar to the Wi-Fi at a hotel, airport, or
coffee shop.
Residents can easily connect and have great
service.
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It is a cost-effective way of connecting
residents.
Its a common and highly desired amenity in new
apartment buildings.
A fast business internet connection is used to
connect the building.
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Step 1

• How nice, a welcome packet!
• Grab your devices and sign in with the provided
  network name and password
• A professionally designed network is already
  deployed and set up for you - no work required!

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Step 2

• Im connected, time to relax! Lets
• Watch some Netflix
• Enjoy your favorite cat videos
• and maybe learn something new, apply for jobs,
  or do some online banking

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Step 3

• Oh no its not working!
• Offsite IT is actively monitoring and proactively
  solving issues before you have a problem.
• If something does go wrong, you can call a
  dedicated support number for your property and a
  real human will get it fixed for you!
• Easy!

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Apartment Wi-Fi vs. Retail Internet
Apartment Wi-Fi Retail Internet
Quality ? ? ? ? ?
Support ? ? ? ?
Trust ? ? ?
Ease of Use ? ? ? ?
Affordability ? ? ? ?
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So why consider Apartment Wi-Fi?

• Apartment Wi-Fi focuses on removing barriers to
  Adoption.
• Affordable - Residents get free or discounted
  access to high speed internet
• Trustworthy - Residents do not have to share
  their personal information with service providers
  and the professional network design provides top
  tier security
• Easy Enrollment - You get a simple onboarding
  packet to get connected, it is as simple as
  connecting at a hotel or coffee shop
• Digital Literacy - Residents dont have to be
  tech wizards - the building sets up and maintains
  the network as an amenity
• Apartment Wi-Fi Also helps efficiently connect
  the unconnected.
• By focusing on apartment buildings, a single
  install can connect dozens or even hundreds of
  residents
• There are millions of unconnected households that
  can be connected with apartment Wi-Fi
• This will go a long way towards closing the
  digital divide!

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Why is Apartment Wi-Fi Great for Residents?

• Residents have a great user experience
• No complicated sign up process required
• This is the same service common in new
  construction luxury residential buildings
• Fast connectivity with unlimited data
• Its easy to connect
• Its secure
• Wi-Fi is available everywhere in the property
• It Just Works

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Why is Apartment Wi-Fi great for Building Owners?

• Apartment Wi-Fi is good for business
• Apartment Wi-Fi is a highly desired amenity which
  helps attract and retain residents
• Installing Apartment Wi-Fi increases property
  values
• The Wi-Fi network can also be leveraged for IoT
  devices, like smart thermostats, smart locks, and
  security cameras
• Apartment Wi-Fi Future-Proofs buildings by
  installing useful infrastructure
• Business owners are already paying for business
  internet for their offices, they can recoup that
  cost with managed Wi-Fi
• Apartment Wi-Fi is eligible for Federal and State
  subsidies
• Buildings can leverage Federal BEAD funding and
  State Grant Programs for design, buildout, and
  operating costs

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What about the downsides?

• Of course there are some disadvantages as well
• This model requires building owner buy-in for
  installation and ongoing support
• There is an upfront cost for installing Wi-Fi in
  the property
• This can be mitigated with Federal and State
  funding
• The building owner is on the hook for paying
  contracts for
• The internet connection
• The tech support
• In order make this free, this will be an expense
  for the building owner
• This can be mitigated with ACP and external
  grants
• Alternatively, Wi-Fi can be provided as an opt-in
  paid service to residents

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• Installing Wi-Fi in Apartment Buildings

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Components of Apartment Wi-Fi

• Internet Connection
• A high speed internet connection is delivered
  into the building
• Server Rooms
• Networking equipment is installed in small server
  rooms on each floor to distribute the internet
  connection throughout the property
• Wireless Access Points
• Wireless Access Points are placed around the
  property to distribute Wi-Fi signals to residents
• Structured Cabling
• Wiring is installed in the walls of the building
  to connect the server rooms and wireless access
  points to the internet
• Support
• An integral part of any installation is the
  ongoing support and maintenance of the network by
  professionals

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Computer Networking Equipment

• Routers
• A Router connects computer networks together.
  Its the doorway into your network.
• Firewalls
• A Firewall is a security device that allows or
  denies network access based on defined rules.
  Its the security guard protecting your network.
• Switches
• A Switch connects computers together on the local
  network. Its the transit hub of your network.
• Wireless Access Points (WAPs)
• A Wireless Access Point broadcasts the Wi-Fi
  network to devices. Its the cell tower of your
  network.

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Apartment Wi-Fi Network Diagram
Internet
Router
Firewall
Switch
Floor 2
Floor 1
Floor 3
Access Points
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Structured Cabling

• A name for the wiring inside of a building,
  including
• Patch Panels
• Cables in the walls
• Jacks to plug into

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Adoption and Digital Literacy Training

• Once the network is installed, The next step is
  to get users connected.
• Hold community workshops, send flyers, and knock
  on doors to get the word out
• Facilitate trainings to get people connected and
  comfortable using computers and the internet
• We can time digital equity programs efficiently
  by offering them when there is an ongoing
  awareness effort

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Support

• A critical piece of any network is the ongoing
  support and maintenance, which includes
• Proactive monitoring to ensure everything is
  working as expected
• Alerting if equipment fails or if connectivity is
  poor
• Software upgrades to ensure best performance
• Maintaining security policy to keep hackers out
• Guaranteed uptime with Service Level Agreements
  (SLAs)