ListeningProfile

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Personal Listening Profile
The Personal Listening Profile helps
individuals identify their preferred listening
style and understand how they can adopt other
approaches when appropriate.
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Personal Listening Profile
The Personal Listening Profile helps
individuals identify their preferred listening
style and understand how they can adopt other
approaches when appropriate.

• Ultimately, this profile is designed to help
  people accept interpersonal differences and adopt
  behavioral strategies that foster considerate,
  collaborative, and effective relationships.

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Basic Insights

• Personal Insight into Communication Preferences

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Basic Insights

• Personal Insight into Communication Preferences

• Effective Information Processing

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Basic Insights

• Personal Insight into Communication Preferences

• Effective Information Processing

• Understanding of Diversity in Communication Styles

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Basic Insights

• Personal Insight into Communication Preferences

• Effective Information Processing

• Understanding of Diversity in Communication Styles

• Dialogue About Communication

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Basic Insights

• Personal Insight into Communication Preferences

• Effective Information Processing

• Understanding of Diversity in Communication Styles

• Dialogue About Communication

• Relating to Other Communication Styles

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New Features
Whats New in the Personal Listening Profile in
EPIC?

• Expanded narrative feedback
• Description of your Listening Style based on your
  highest Listening Approach or Approaches
• Gap Analysis helps identify potential
  communication strengths and challenges
• Personalized action planning

Look for the to see features and
benefits only available on EPIC!
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Listening Approaches

• Listening Approach
• A way of listening in a given situation or
  environment.

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Listening Approaches
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Listening Styles

• Listening Style
• A way of listening that comes most naturally to
  you

• This is a stable attribute that belongs to you

• It is measured as a combination of approaches

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Approach vs. Style
Listening Approach
Listening Style
Situational behavior
Stable attribute
The likelihood of choosing a certain Approach is
heavily influenced by both the situation and by
your Listening Style
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Personal Listening Profile
Response form

• 70 questions measuring listening approaches
• 12 items designed to adjust for response bias

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Personal Listening Profile
Your Listening Style is a personalized
description of the Listening Approaches you use
most naturally.
We use a variety of different approaches
depending on the situation, but we tend to use
some approaches more than others. What that means
is that we have a natural Listening Style that is
comprised of one or more Listening Approaches.
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Personal Listening Profile
Your Listening Style is a personalized
description of the Listening Approaches you use
most naturally.
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Listening Approaches Graph
Your Listening Approaches Graph shows your scores
on all five Listening Approaches.
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Listening Approaches Graph
Your Listening Approaches Graph shows your scores
on all five Listening Approaches.
Empathic Listening and Comprehensive Listening
are most natural for this respondent.
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Listening Approaches Graph
Your Listening Approaches Graph shows your scores
on all five Listening Approaches.

• Empathic Listening and Comprehensive Listening
  are most natural for this respondent.

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Listening Approaches Graph
Your Listening Approaches Graph shows your scores
on all five Listening Approaches.

• Empathic Listening and Comprehensive Listening
  are most natural for this respondent.

• Appreciative Listening and Evaluative Listening
  are least natural for this respondent.

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Listening Approaches Graph
Your Listening Approaches Graph shows your scores
on all five Listening Approaches.

• Empathic Listening and Comprehensive Listening
  are most natural for this respondent.

• Appreciative Listening and Evaluative Listening
  are least natural for this respondent.

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Personal Listening Profile
Narrative

• Strengths

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Personal Listening Profile
Narrative

• Strengths

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Personal Listening Profile
Narrative

• Strengths

• Growth Areas

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Personal Listening Profile
Narrative

• Strengths

• Growth Areas

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Personal Listening Profile
Narrative

• Strengths

• Growth Areas

• Expectations of Others as Communicators

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Personal Listening Profile
Narrative

• Strengths

• Growth Areas

• Expectations of Others as Communicators

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Personal Listening Profile

• Communication Gap Analysis
• Helps individuals understand how their natural
  style affects different situations

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Personal Listening Profile

• Communication Gap Analysis
• Helps individuals understand how their natural
  style affects different situations

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Personal Listening Profile
Your Action Plan offers personalized strategies
based on your Listening Style.
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Personal Listening Profile
Your Action Plan offers personalized strategies
based on your Listening Style.
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Personal Listening Profile

• Action Planning Grid
• Helps individuals improve communication with
  specific people in their lives

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Personal Listening Profile

• Action Planning Grid
• Helps individuals improve communication with
  specific people in their lives

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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following
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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following

• Description

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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following

• Description

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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following

• Description

• Appropriate Environment

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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following

• Description

• Appropriate Environment

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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following

• Description

• Appropriate Environment

• Focus

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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following

• Description

• Appropriate Environment

• Focus

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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following

• Description

• Appropriate Environment

• Focus

• Motivation

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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following

• Description

• Appropriate Environment

• Focus

• Motivation

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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following

• Description

• Appropriate Environment

• Focus

• Motivation

• Behavioral Indicators

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Personal Listening Profile
Approach Description
Each Listening Approach is explored in more
detail, including the following

• Description

• Appropriate Environment

• Focus

• Motivation

• Behavioral Indicators

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Facilitator Report
Overview
The Personal Listening Profile Facilitator
Report is a low-cost, easy-to-understand resource
for managers, supervisors, coaches, and anyone
who uses the Personal Listening Profile to help
groups communicate more effectively.
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Group Summary
Group Summary
The Group Summary ranks the most natural
approaches for your group.
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Data Summary
Data Summary
This page provides information on group averages
in each of the Listening Approaches. These
averages may tell you something about the group
culture, and you may want to compare individual
graphs with the group graph in order to identify
individuals who fall significantly above or below
the group average.
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Facilitating Communication
Facilitating Communication
The Facilitator Report provides a list of
respondents who have high and low scores for each
Listening Approach. This allows for a quick
comparison of group members and pinpoints those
individuals who may have difficulty communicating
with one another.
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Facilitating Communication
Facilitating Communication
The Facilitator Report provides a list of
respondents who have high and low scores for each
Listening Approach. This allows for a quick
comparison of group members and pinpoints those
individuals who may have difficulty communicating
with one another.
Further, the report provides insights that help
you understand the root of the frustrations that
exist among specific group members.
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Data Tables
Facilitating Communication
Each listening approach is further examined on
the item level on pages 11 through 15 of the
Facilitator Report.
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Data Tables
Facilitating Communication
Each listening approach is further examined on
the item level on pages 11 through 15 of the
Facilitator Report.
The tables on pages 11 through 15, include the
percentage of individuals responding in each
category.
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Data Tables
Facilitating Communication
Each listening approach is further examined on
the item level on pages 11 through 15 of the
Facilitator Report.
The tables on pages 11 through 15, include the
percentage of individuals responding in each
category.
It also includes the average response for each
item, which ranges from 1 to 4, and the average
score on the scale after all individual scores
have been standardized.
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Listening Orientations
Listening Orientations
This page a table with the percentage of
individuals assigned to each of the 15
orientations (i.e., Listening Styles).
Note that 10 of the orientations are a
combination of two approaches and five of the
orientations reflect only one approach.
We use a variety of approaches depending on the
situation, but we tend to use some approaches
more than others. This means we have a natural
Listening Style that is comprised of one or more
Listening Approaches.
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About Listening Orientations
Listening Mode
Listening Focus
The Listening Orientation model is comprised of
two axis.

• The horizontal axis is the Listening Mode.

• The vertical axis is the Listening Focus

• There are three Listening Modes and two Listening
  Focuses.

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About Listening Orientations
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
INFORMATION
Each mode and focus at least one Listening
Approaches.

• Information Listening Focus includes
  Discerning, Comprehensive, and Evaluative
  approaches.

FEELING

• Feeling Listening Focus includes Appreciative and
  Empathic approaches.

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About Listening Orientations
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Evaluative Listening
INFORMATION
Each mode and focus at least one Listening
Approaches.

• Receiving Mode includes Discerning and
  Appreciative approaches.

• Understanding Mode includes Comprehensive and
  Empathic approaches.

FEELING

• Judging Mode includes the Evaluative.

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About Listening Orientations
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Comprehensive Listening
Evaluative Listening
Discerning Listening
INFORMATION

• Five Orientations reflect one approach and are
  entitled the same name as the approach they
  reflect
• Discerning
• Comprehensive
• Evaluative
• Appreciative
• Empathic

Appreciative Listening
Empathic Listening
FEELING
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About Listening Orientations
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Comprehensive Listening
Evaluative Listening
Discerning Listening
INFORMATION

• DISCERNING ORIENTATIONListening Approach
  Discerning
• Purpose of listening is to collect correct and
  thorough information.
• Focuses one main message.
• Prefers speakers who minimize distractions and
  are receptive to questions.
• Focuses energy by quickly identifying the main
  message.
• Ensures accuracy by taking notes and repeating
  information back to speaker.

Appreciative Listening
Empathic Listening
FEELING
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About Listening Orientations
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Comprehensive Listening
Evaluative Listening
Discerning Listening
INFORMATION

• COMPREHENSIVE ORIENTATIONListening Approach
  Comprehensive
• Purpose of listening is to organize ideas.
• Focuses on the big picture.
• Prefers speakers who articulate the most
  important information at the beginning of the
  interaction.
• Elaborates on main ideas by thinking conceptually
  about information and seeing it from different
  angles.
• Summarizes message back to speaker and puts it in
  own words.

Appreciative Listening
Empathic Listening
FEELING
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About Listening Orientations
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Comprehensive Listening
Evaluative Listening
Discerning Listening
INFORMATION

• EVALUATIVE ORIENTATIONListening Approach
  Evaluative
• Purpose of listening is to assess the accuracy of
  information and use that information to make a
  decision.
• Focuses on facts that support a main message
• Prefers speakers who stick to the facts and make
  good arguments.
• Seeks to understand the rationale the speaker
  used to develop their argument.
• Asks questions to clarify the speakers message.

Appreciative Listening
Empathic Listening
FEELING
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About Listening Orientations
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Comprehensive Listening
Evaluative Listening
Discerning Listening
INFORMATION

• APPRECIATION ORIENTATIONListening Approach
  Appreciative
• Purpose of listening is to relax and enjoy the
  company of another.
• Focuses on how something is said.
• Prefers speakers who make them feel good about
  themselves.
• Finds the inspiration in a message.
• Creates a light-hearted environment and is not
  rushed to get down to business.

Appreciative Listening
Empathic Listening
FEELING
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About Listening Orientations
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Comprehensive Listening
Evaluative Listening
Discerning Listening
INFORMATION

• EMPATHIC ORIENTATIONListening Approach Empathic
• Purpose of listening is to understand the
  speakers feelings and be supportive.
• Focuses on the human being behind the message.
• Prefers speakers who feel comfortable examining
  motives and feelings.
• Identifies what they speaker wants even before
  they do. Asks questions that probe feelings and
  creates a safe, comfortable environment.

Appreciative Listening
Empathic Listening
FEELING
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About Listening Orientations

• There are 10 Listening Orientations that combine
  two Listening Approaches.

• Learning
• Goal
• Receptive
• Engaged
• Analytical
• Creative
• Insight
• Personal
• Astute
• Relational

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About Listening Orientations
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Comprehensive Listening
Evaluative Listening
Discerning Listening
INFORMATION
Appreciative Listening
Empathic Listening
FEELING
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Learning Orientation
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Comprehensive Listening
Evaluative Listening
Discerning Listening
INFORMATION
LEARNING ORIENTATIONApproaches Discerning
Comprehensive

• Purpose of listening is to gather and understand
  information.
• Focuses on facts and details. Prefers speakers
  who minimizes distractions and articulate the
  rational of their argument.
• Identifies the core issues and the relationship
  between them.
• Demonstrates diligent concentration and asks
  thoughtful questions that go beyond the surface.

Empathic Listening
Appreciative Listening
FEELING
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Goal Orientation
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Evaluative Listening
Comprehensive Listening
Discerning Listening
INFORMATION
GOAL ORIENTATION Approaches Discerning
Evaluative

• Purpose of listening is to gather and evaluate
  information to make an informed and accurate
  decision.
• Focuses on details.
• Prefers speakers who make strong arguments and
  are factual.
• Aware of the strategies that a speaker is using
  to persuade.
• Expresses a thoughtful skepticism and picks up on
  small inconsistencies in an idea.

Empathic Listening
Appreciative Listening
FEELING
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Receptive Orientation
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Evaluative Listening
Comprehensive Listening
Discerning Listening
INFORMATION
RECEPTIVE ORIENTATION Approaches Discerning
Appreciative

• Purpose of listening is to gather information and
  enjoy a relationship.
• Focuses on details and the general tone of the
  conversation.
• Prefers speakers who minimize distractions and
  enjoy presenting.
• Attentive to details and aware of conversational
  cues.
• Takes notes and ask questions to verify accuracy.

Appreciative Listening
Empathic Listening
FEELING
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Engaged Orientation
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Evaluative Listening
Comprehensive Listening
Discerning Listening
INFORMATION
ENGAGED ORIENTATION Approaches Discerning
Empathic

• Purpose of listening is to take factual and
  emotional information
• Focuses on understanding the speakers feelings
  and supporting them.
• Prefers speakers who allow them time to process
  information.
• Recognizes the important feelings that lie
  beneath the surface message.
• Sets aside personal opinions and interests to
  become absorbed in the experience of another
  person.

Empathic Listening
Appreciative Listening
FEELING
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Analytical Orientation
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Comprehensive Listening
Evaluative Listening
Discerning Listening
INFORMATION
ANALYTICAL ORIENTATIONApproaches Comprehensive
Evaluative

• Purpose of listening is to understand, organize,
  and evaluate information.
• Focuses on relationship between core ideas.
• Prefers speakers who present information in a
  logical, reasoned manner.
• Understands what people mean even if they are not
  explicit and picks up on flaws in a persons
  rationale.
• Demonstrates a systematic, scientific reasoning
  process.

Empathic Listening
Appreciative Listening
FEELING
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Creative Orientation
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Comprehensive Listening
Evaluative Listening
Discerning Listening
INFORMATION
CREATIVE ORIENTATIONApproaches Comprehensive
Appreciative

• Purpose of listening is to explore ideas in a
  colorful and imaginative way.
• Focuses on the relationship among ideas and
  enjoying a relationship.
• Prefers speakers who create lighthearted
  environments and use humor.
• Recognizes when a person says one thing and means
  another.
• Relates the information to personal experience.

Appreciative Listening
Empathic Listening
FEELING
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Insight Orientation
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Evaluative Listening
Comprehensive Listening
Discerning Listening
INFORMATION
INSIGHT ORIENTATIONApproaches Comprehensive
Empathic

• Purpose of listening is to find the relationship
  among ideas and build upon those insights.
• Focuses on the emotions the speaker expresses and
  understanding the feelings of the speaker.
• Prefers speakers who are open to collaboration
  and elaboration on ideas.
• Recognizes the core of the message being
  communicated, even if it isnt directly
  expressed.
• Asks open-ended questions or makes comments to
  help others express themselves and their ideas.

Empathic Listening
Appreciative Listening
FEELING
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Personal Values Orientation
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
PERSONAL VALUES ORIENTATIONApproaches
Evaluative Empathic
Comprehensive Listening
Evaluative Listening
Discerning Listening

• Purpose of listening is to relate to the
  experience of the other person and prepare for
  the expression of their own ideas and opinions.
• Focuses on facts that support a main message..
• Prefers speakers who are accurate and unafraid to
  share their feelings.
• Compares incoming information to their own
  experience.
• Demonstrates a rare combination of skepticism
  and compassion.

INFORMATION
Appreciative Listening
Empathic Listening
FEELING
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Astute Orientation
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
ASTUTE ORIENTATIONApproaches Evaluative
Appreciative
Comprehensive Listening
Evaluative Listening
Discerning Listening

• Purpose of listening is to assess the accuracy of
  the information and enjoy the company of another.
• Focuses on seeing things from a unique angle and
  picking up the unspoken motives of the speaker.
• Prefers speakers who deliver well-organized,
  clever, and engaging presentation .
• Separates fact from emotion and can detect hidden
  motives.
• Often enjoys witty and satirical humor.

INFORMATION
Appreciative Listening
Empathic Listening
FEELING
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Relational Orientation
Listening Mode
Listening Focus
RECEIVING
UNDERSTANDING
JUDGING
Evaluative Listening
Comprehensive Listening
Discerning Listening
INFORMATION
RELATIONAL ORIENTATION Approaches Empathic
Appreciative

• Purpose of listening is to strengthen
  relationships.
• Focuses on the speakers feelings.
• Prefers speakers who make them feel good about
  themselves.
• Recognizes what speakers want to say even before
  they do.
• Tries to help the speakers express themselves and
  their ideas.

Appreciative Listening
Empathic Listening
FEELING
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