Resolving Data Issues

1
Resolving Data Issues

• Lesson 3

2
Objectives

• Use FAA Access Corrections Web application to
  correct or verify data
• Understand and use standalone FAA signature
  feature
• Identify ISIR issues that may need to be resolved
  outside of FAA Access

3
What do you regularly use to submit corrections
to applications?
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4
FAA Access - Corrections
5
Corrections on the Web

• Confirm data and make corrections
• Save partially completed corrections with
  password
• Retrieve partially completed corrections with
  password
• Calculate EFC
• Submit corrections
• Receive confirmations

6
FAA Access - Corrections Demo
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7
Standalone FAA Signature Feature

• Alerts FAA to needed signature(s)
• Enables FAA to
• Print signature page and collect signatures
• Select signatures to be applied (Student, Parent,
  Both)
• Submit electronic signature on behalf of
  student/parent
• Print resulting confirmation page
• FAA must have a signed signature page before
  using feature

8
Signature Status
9
Select Signatures
10
Signature Confirmation
11
Resolving Issues Outside FAA Access

• Groups of issues to be resolved
• Citizenship
• NSLDS
• Selective Service or Veteran Status
• SSN
• Other
• Resources for how to resolve issues
• Dear Colleague Letters, Electronic Announcements
  and Federal Regulations
• FSA Handbook
• ISIR Guide
• SAR Comment Codes and Text

12
Activity

• Individual ActivityParticipant Workbook pages
  3-8 to 3-9

13
Ron Mundo - Debrief

• Issue
• Rons application is missing the parents
  signature
• Ron has signature page with mothers signature
• Resolution by FAA
• FAA can use standalone FAA signature feature to
  submit electronic signature on Rons parents
  behalf
• FAA would keep a copy of the signed signature
  page for school records
• FAA would also print a copy of the confirmation
  page for school records

14
Alison Mayfair - Debrief

• Possible cause for C code
• NSLDS reports loan discharged
• Resolution by FAA
• Review FSA Handbook for dealing with discharged
  loan

15
Shawn Guido - Debrief

• Issues
• Same NSLDS issues as Alison
• Need parents and Shawns information from tax
  returns
• NSLDS reports aggregate amounts approaching or
  equaling loan limits
• Citizenship status not confirmed
• Resolutions by FAA
• Resolve NSLDS issue same as Alison
• Review documentation or help Shawn correct
  citizenship questions
• Help Shawn correct application with tax return
  info
• Review NSLDS online to verify aggregate amounts