EAPA 2006 Annual World Conference SOS Consultants

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EAPA 2006 Annual World Conference SOS
Consultants

• Jamming with EAP
• Nashville, Tennessee USA
• October 6-8, 2006

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Human Behavioral Risk Management SOS
Consultants

• Robert B. Johnson Ed.D., CEAP
• Reidar Hansen LCSW, CEAP
• EAPA Nashville
• October 7, 2006

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SOS Consultants

• The Abilene Paradox
• 
  Jerry B. Harvey

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The Abilene Paradox SOS Consultants

• Organizations frequently take actions in
  contradiction to what they really want to do and
  therefore defeat the very purposes they are
  trying to achieve

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The Abilene Paradox SOS Consultants

• The inability to manage agreement is a major
  source of organization dysfunction

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Codependency SOS Consultants

• We lose the ability to confront, challenge, or
  intervene on each other seduced by the
  temporary pleasure of agreement and meeting
  someones perceived needs

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Codependency SOS Consultants

• We Lose
• Ourselves
• Our ability to risk
• Our ability to challenge
• Our opportunity for thinking Out of the box
• The possibility of a useful paradigm shift

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SOS Consultants

• Organizational
• Codependency

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Historic EAP SOS Consultants

• Designed to identify, confront, treat, and RTW
  alcoholic employees
• Holistic flavor
• Part of the fabric of the organization

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Next Generation EAP SOS Consultants

• Expanded Problem Base
• Expanded Client Base

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Managed Care Generation of EAP SOS
Consultants

• Becoming just X free counseling visits
• EAP external to the organization
• Not integrated into the fabric of the organization

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Employees as Assets SOS Consultants

• Three kinds of assets in all organizations

Physical
Financial
Human
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The 7 Habits of Highly Effective People -
SOS Consultants

• Stephen Covey

P/PC Balance
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Human Assets SOS Consultants

• Predictable Maintenance
• Risks Risks
• Human beings are either
• useful contributions to
• the organization or
• accidents waiting
• to happen

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Behavioral Risk Management

• Behavioral risk management applies to risks
  connected with the workplace behaviors of
  employees and organizations that have a
  (potential) negative impact on the productivity
  of an organization
• Rudy Yandrick, 1996, Behavioral Risk Management

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Historic approach to Human Behavioral Risk
Management SOS Consultants

• Ignore
• Minimize -If it aint broke dont fix it
• Blame the Employee HR Example
• KRAKATOA
• (Theory of Management)

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Managing Human Behavioral Risk SOS
Consultants

• Identify risks
• Develop plan to address
• Identify resources within organization
• Develop proactive maintenance schedule

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Human Beings in the Workplace SOS
Consultants

• What are the
• potential
• risks?

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Human Behavioral Risks in the Workplace
SOS Consultants
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Predictable Risks of Human Assets in the
Workplace SOS Consultants

• Relationship issues
• Physical health
• Emotional health
• Safety on/off the job
• CISM
• Problem Solving / Conflict Resolution

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Predictable risks (continued) SOS
Consultants

• Threat of Violence
• Sexual Harassment
• Discrimination
• Diversity Issues
• Drug and Alcohol Abuse
• Stress at home and work

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Predictable risks (continued) SOS
Consultants

• Workers compensation
• Union Grievance/arbitration
• STD management
• ADA disability issues
• FMLA dealing with family health issues

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Predictable risks (continued) SOS
Consultants

• Lost time and productivity as a result of a
  safety incident
• Health insurance benefits design, utilization,
  and claims
• LTD Management
• Absenteeism

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Systems Thinking SOS Consultants

• Thinking in terms of wholes
• rather than parts
• Peter Senge
• The Fifth
  Discipline

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Systems Thinking SOS Consultants

• A conceptual framework that allows
• consideration of overall patterns rather
  than individual events
• or parts in order to address
• and provide support when
• needed.

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Systems Thinking SOS Consultants

• We tend to focus on snapshots of
• isolated parts of the system,
• and wonder why our
• deepest problems
• never seem to
• get solved

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SOS Consultants

• Moving From
• Parts to
• Wholes

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Oil Refinery OTJ Accident Rates SOS
Consultants

• EAP clients followed for 5 years
• Control group matched to EAP group
• EAP clients 7 x OTJ accident rate of control
  group at point of EAP entry
• Average OTJ accident rate same as control group 2
  years post EAP referral

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Conoco, Inc Systemic approach to Mental Health
Managed Care SOS Consultants

• Behavioral Health increased 18-27/year over
  several years
• IHC Created Integrated Health Care teams for
  Medical, Wellness and EAP at each worksite
• EAP managed MH benefit and participated in its
  initial design.
• 12 million savings over 5 years

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EAP is NOT SOS Consultants

• A solution for poor management practices
• A condescending service for weak humans
• Just free counseling to appease the employees

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Re-engineering the EAP function SOS
Consultants

• From Parts to Wholes
• From reactive crisis management to PROACTIVE
  HUMAN BEHAVIORAL RISK MANAGEMENT

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EAP has always had two clients SOS
Consultants

• The individual Employee
• or family member
• The organization
• or workgroup

The Individual Employee Or Family Member
The Organization or Workgroup
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What are Our Resources? SOS Consultants

• Who can we partner with in the
• organization in order to move
• from parts to wholes in Human
• Behavioral Risk Management?

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What are our Resources? SOS Consultants
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Human Beings (Employees) as a resource not a
liability SOS Consultants

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Human Behavioral Risk Management Program

• Identifying the organizations behavior related
  risks
• Reviewing programs, policies and services that
  affect risk
• Compiling data to measure impact of current risks
  on the organization
• Introducing programs to address HBR holistically

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A Human Behavioral Risk Management Program
provides

• Focus on behavior, not healthcare
• Global management of behavioral risks
• Organizational Ownership of risks and
  management of solutions
• Computerized information management
• Integration of organizational and individual
  problems and solutions

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The Potential EAP of the Future SOS
Consultants

• A PRIMARY and VISIONARY
• IMPLEMENTING force to EMPOWER
  MANAGEMENT, WORKGROUPS,
• and EMPLOYEES to address HUMAN BEHAVIORAL
  RISKS together

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When Employees are valued as part of the solution
they become SOS Consultants

• Proactive
• Creative and flexible
• Responsible and Accountable
• Healthy, Safe, and Productive

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SOS Consultants

• We must not cease from exploration and the end
  of all our exploration
• will be to arrive where we
• began and to know
• the place for the
• first time
• T.S. Eliot

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SOS Consultants

• It is better and braver to engage and inquire
  than to assume there is nothing we do not know or
  that it is not important to know that which we do
  not know
• Plato

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Uncertainty is Fertile Ground

• Uncertainty is the fertile ground of pure
  creativity freedom. Uncertainty means stepping
  into the unknown in every moment of our
  existence. The unknown is the field of all
  possibilities. Without uncertainty the unknown,
  life is just the stale repetition of outworn
  memories. You become the victim of the past,
  your tormentor today is your self left over from
  yesterday - 7SLOS