The Business of Student Affairs

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The Business of Student Affairs

• Presentation to the Student Affairs Staff of
  Northern Illinois University

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What are the Businesses of Student Affairs

• Health Services
• Housing and Residence Life
• Career Services
• Student Activities
• Cultural Centers
• Religious Life

• Counseling Services
• Recreation and Athletics
• Community Services
• Judicial Affairs
• Orientation
• Crisis Response

3
Other Student Affairs Businesses

• Golf Courses (Maryland)
• Parking and Transportation (Indiana)
• Enrollment Management
• Public Safety and Police
• Alumni Affairs
• Bookstores
• Dining Services
• Other Auxiliary Services

4
Key Business Questions

• What is higher educations responsibility
  regarding delivery of these services?
• What governs the scope and method for delivery of
  these services?
• How should these services be paid for?

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What Makes Student Affairs a Business?

• Human Resources
• Budget and Financial Issues
• Real Estate and Property Management
• Public Relations and Branding

• Technology
• Consumer Issues
• Accountability and Assessment
• Risk Analysis

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Human Resources

• Staffing Needs and Hiring Complexities
• Competencies
• Organizational Models
• Performance Appraisal
• Compensation Structures and Market Considerations
• Staff Development

7
Budget and Financial Issues

• Capital and Operating Budgets
• Auxiliary Fee Budgets Revenue Generation
• Modeling and Projections
• Cost Containment
• Third Party Funding
• Corporate, Foundation and Individual Fund
  Raising

8
Real Estate and Property Management

• Facilities Support
• Deferred Maintenance and Capital Needs
• Development Partnerships
• Acquisitions and Dispositions
• Bond Ratings and Cost of Capital

9
P.R. and Communications

• Branding and Name Recognition
• Trademarks and Registration
• Information Dissemination
• Imagery
• Press Relations

10
Technology

• Web Presence and On-Line Business Processes
• Desktop Standards and Platforms
• Enterprise, Specialized and Home Grown
  Applications
• Cell Phones, PDAs and Other Devices
• Portals
• Competencies and Training Consequences
• Cost Implications

11
Consumer Issues

• Consumer Vs. Learner Tensions
• External Market Challenges
• 24 x 7, Anytime, Anywhere

12
Accountability and Assessment

• Spelling Commission Report
• Evidence Based Management
• Specific Value Added of Student Affairs Work

13
Risk Assessment

• Threats to Life
• Business Continuity
• Fiduciary Responsibilities
• Property Loss
• Reputational Risks

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Managing Student Affairs Requires Broad Array of
Skills

• Capacity to See and Interpret the Big Picture
• Resource Allocation and Deployment Competencies
  (Human, Financial, Technological, etc.)
• Determination of Best Operating Practices
  (Outsourcing, Self Op, Hybrid Models)
• All Within the Educational and Developmental
  Context of Student Affairs Work