Buy Digital Silver Online at My Digi Silver

1
Is my purchased digital silver kept in safe
custody? Yes, the digital silver purchased by
you is kept in safe custody in your myDigiSilver
account at SGL as mentioned in the TC.
2
Who will insure the physical vault? myDigiSilver
has partnered with the global market leader in
secure logistics and vault services to store
silver. As part of their duty, the secure storage
provider takes out a comprehensive insurance
policy, which includes the cover on your silver.
Over and above that, myDigiSilver has insurance
cover for the period when the silver is in
transit, and when the silver leaves the vault. We
review our risk and insurance policies regularly,
to ensure that we are covered for additional or
specific risks.
3
Who will manage consumer complaints? myDigiSilver
will provide customer support. The company will
be available to solve any issues/ questions that
may get escalated. You may write to us
at customerfeedback_at_sencogold.co.in or call our
Customer Service team at 18001030017 (Toll
Free).
4
Is there any regulator or grievance redressal
mechanism? myDigiSilver is neither a Collective
Investment Scheme nor a Deposit. Therefore, we do
not fall under the purview of SEBI or RBI.
However, to ensure on that customer interest is
always prioritized and a Grievance Cell has been
formed by myDigiSilver. For any grievances, a
customer can approach at customerfeedback_at_sencogo
ld.co.in or call our Grievance Team
at 18001030017 (Toll Free).
5
Any minimum quantity to sell or redeem
myDigiSilver? The minimum quantity/value of
myDigiSilver in case of redemption against silver
coins/ silver jewellery/ Gossip jewellery is 5 g
OR the equivalent amount of 5 g and for selling
back your Digital Silver the minimum value is Rs.
300.
6
Please visit https//mydigisilver.com or call
18001030017 for details.