Welcome Back

1
Welcome Back!
April 5th, 2006

• Agenda
• Pizza
• 6pm 610pm
• Lean Office
• 610pm 625pm
• CPIM Team Exercise
• 625pm 7pm

We hope you all had a wonderful break!
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Lean Office

• According to Value Stream Management for the Lean
  Office, by Don Tapping and Tom Shuker
• 60 percent to 80 percent of all costs related to
  meeting customer demand are administrative or
  non-production-related functions.
• Value Stream Management for the Lean Office

http//www.gemba.com/consulting.cfm?id110
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Lean Office

• Defined
• a business operating philosophy and key
  productivity factor to streamline and eliminate
  waste from administrative processes, improve
  quality, and achieve bottom-line savings.

http//www.gemba.com/consulting.cfm?id110
4
Lean Office

• The 7 wastes muda in the office
• Overproduction
• Transportation
• Motion
• Waiting
• Processing
• Inventory
• Defects

http//www.gemba.com/consulting.cfm?id110
5
Lean Office

• Overproduction
• Generating more information through the use of
  paper than is needed
• Transportation
• Transporting something farther than necessary, or
  temporarily locating, filing, moving materials,
  people, information or paper

http//www.gemba.com/consulting.cfm?id110
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Lean Office

• Motion
• Movement of people that does not add value, such
  as more walking, reaching or bending
• Waiting
• Idle time created when waiting for signatures,
  waiting for machines, waiting for phone calls and
  supplies

http//www.gemba.com/consulting.cfm?id110
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Lean Office

• Processing
• Efforts that create no value from the customers
  viewpoint, such as checking someone elses work,
  excessive reviews
• Inventory
• More information, material on hand than needed
  right now, such as unneeded files, extra supplies

http//www.gemba.com/consulting.cfm?id110
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Lean Office

• Defects
• Work that contains errors, rework, mistakes or
  lacks something necessary 

http//www.gemba.com/consulting.cfm?id110
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Lean Office

• Office 5s
• Sorting - what is needed right now and what is
  not.
• Straightening - a place for everything and
  everything in its place.
• Sweep - is both physical and visual, removing any
  abnormalities, sources of backsliding, clutter,
  or poor visibility. 
• Standardize - what good looks like
• Self-discipline - the less of this you need, the
  Leaner you really are.

http//www.gemba.com/consulting.cfm?id110
10
Lean Office

• Benefits
• Equipment and Supplies are available
• Steady workflow to satisfy downstream customer
• Improved customer satisfaction
• Improved communication, boost morale and
  productivity
• Standardized procedures and work locations

http//minnesotatechnology.org/training/overviews/
executive_lean_office.asp
11
CPIM Exam Match Point

• Objective
• To test your knowledge on data-chem questions
• To interact with other APICS members and have fun
• Time 25 minutes
• Process
• Divide into teams of 3 players each
• Define the task
• The game is played in rounds
• Each round consists of your team estimating how
  many correct answers you will provide to sets of
  seven multiple-choice questions
• After you have answered the question, we will
  provide the answers, and your score will be
  determined by the Scoring Matrix
• You will have 5 minutes per round to answer each
  set of questions

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PMP Team Scoring Matrix Form
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CPIM Team Scoring Summary
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Match Point Player Instructions

• Circle your team number at the top of the Team
  Scoring Matrix Form
• Round 1
• Estimate correct the number of seven
  multiple-choice questions you will answer
  correctly on the First Question Sheet
• Answer the questions on the First Question Sheet
• Compute your score using the Scoring Matrix and
  Team Scoring Matrix Form
• Round 2
• Estimate correct the number of seven
  multiple-choice questions you will answer
  correctly on the Second Question Sheet
• Answer the questions on the Second Question Sheet
• Compute your score using the Scoring Matrix and
  Team Scoring Matrix Form
• Round 3
• Repeat the same steps as above from Round 1 and
  Round 2
• Turn in your Team Scoring Matrix Form so we can
  compute the winning team with the highest score
  over the three rounds

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CPIM Certification First Question Sheet

• 1 C Vendor Managed System
• 2 D Forward scheduling
• 3 C Pareto's law
• 4 B The MPS has more detail than the
  production plan
• 5 A I and II
• 6 C Most common or frequent value in a
  group of values
• 7 B Pareto's Law.

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PMP Team Scoring Matrix Form
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CPIM Certification Second Question Sheet

• 1 B Pull system
• 2 B 500
• 3 D 50
• 4 C Counting inventory on a predetermined
  schedule
• 5 D Develop long range plans for equipment,
  facilities, and capital.
• 6 D Final assembly schedule
• 7 B Consumer products company

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CPIM Certification Third Question Sheet

• 1 A Supply, manufacture, distribution.
• 2 C The cost and benefits of carrying the
  different classes of inventory.
• 3 D It is the planned build schedule for
  manufacturing.
• 4 A Less than zero but greater than -1.
• 5 D Commonly understood terms.
• 6 D Dependant on the business.
• 7 C I and II

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Final Team Scoring Matrix
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Dont Forget

• Next week
• April 12th
• International Supply Chain Derek DeScioli from
  Alpha Energy
• http//www.ac.wwu.edu/apicswwu/