Shared Service Commune New Perspective on InfoKiosk

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Shared Service Commune New Perspective on
Info-Kiosk

• Force3 brings sustainable approach to e-Government

DEXA, eGOV 2004 Conference at Zargoza Spain
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Presented by

• Ms. Gurpreet Sohal
• Pursuing Master of City Planning U. of Manitoba
• Thesis title ICTs impact on Poverty
  Alleviation and Reducing Corruption.
• On behalf of
• Avinash Chaurasia, Founder President
• Force3 (forum for creative entrepreneurship)
• Nagpur India - 91712-3281318
• avinash_at_force3-india.org www.force3-india.org

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Introducing Force3

• A Registered Non Profit society
• ICT volunteering for ICT4D
• ASP for e-Government applications

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Mission of Force3

• Empower government organizations up to the grass
  root / village level offices to transform the way
  they process documents both paper and electronic,
  using cutting-edge technologies
• Empower educated unemployed youth to leverage ICT
  for sustainable livelihood on e-Government,
  (Govt. outsourcing).
• Empower the village level community enterprises
  to leverage ICT for Government BPO as an
  additional source of revenue and a driver for
  development and transformation of rural
  governance.

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Why Paper Less office Still a Far-Fetched goal?

• Officials unawareness on why not to work with
  Meta-Data
• Only file reference number doesnt work
• Computers as glorified typewriters
• Chasing fashionable trends in IT-technologies
  for sake of being different.

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Why Less Paper governance through shared service
commune?

• Driving shared service commune needs content
• Locally relevant content, nowhere is ever
  available off the shelfit needs to be developed
  through locals
• ICT volunteering is the only answer
• Involvement of local communities, local
  institutions is the only answer
• No use just tinkering with e-Government .what is
  needed is massive e-Government Deployments
• No one can fund such massive deployment local
  communities alone have to come forward brought
  forward on such initiative for overall Economic
  development with ICT.

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Why Less Paper governance through shared service
commune?

• Shared service commune alone can drive the
  initiatives
• Only info-retailing or fancy services are
  inadequate to pay for the capital investments on
  info-kiosk.

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Work Model three levels of community involved
Hardware, Software, Network Provider
Local Service Provider
Local Entrepreneur
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Sustainable Infrastructure

• CorDect WLL
• Wireless any to any point connectivity
• Effective and inexpensive the Economics

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Sustainable Business Model

• Income generation at local level
• Cost effective, proven technology
• Decentralized organizational structure
• Local adaptability
• Local accountability

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Solution Framework

• Document Management System
• Workflow Management System
• E-workstyle Virtual office on the web
• Forms processing
• Reporting

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Document Management System

• A powerful Imaging-based Document Management
  System
• Integrates electronic documents with scanned
  paper in a single repository
• Windows look and feel
• Enables efficient information management by
  organizing documents in folders and associating
  user defined indexes
• Supports version control
• Facilitates documents sharing inter and intra
  office.

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OmniDocs
O M N I D O C S
Documents indexed with data classes and field
values, thereby removing the need of maintaining
separate records.
Index Store
Search on the indexed fields, resulting in
instant fetching of records.
Search Retrieve
Document Viewer
Adhoc Workflow
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Workflow Management

• Collaborative working on documents in a secure
  environment
• Adaptive Workflow for routing and tracking of
  documents, messages and forms or across workgroup
• Online Status Monitoring and Reporting.
• Reminders and Notifications.
• Tasks and Deadlines for work progress monitoring.

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E-workstyle virtual office
Get a Virtual office. Get one world, Get One
Workplace Despite various locations
Put up a message on the board (individual or
group of people)
Check the availability of various people on the
calendar and Schedule meetings based on
availability.
Check Who all are logged on to the system to
Discuss issues with the concerned person.
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Report Archival and Distribution
The Process .
The Process .
The Process .
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Report Archival and Distribution

• Automates the process of distribution of
  information in reports or entire/partial report
• Supports distribution through email/FAX
• Supports template based information filling and
  distribution through SMS
• State of the art Storage Technique
• Compresses to one tenth of original size
• Decompresses only required section
• Supports distributed storage devices
• Store more than 350,000 pages in a Single CD

Save money on 132 column / line printer based
printing. Savings could have made available PCs
to village Patwari on Land record computerization.
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Some Solutions.

• District / County Accounting System
• Public Grievances Redressal System
• Octroi / Tax Collection and Auditing System
• Land Record Management System
• Police Station Computerization
• High Court Record Room Archive Automation
• Certificate And Affidavit Printing
• Food and Civil Supply
• Vehicle Registration
• Integrated Border Check Post
• Employment Exchange

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Case Study
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Documents are stored in Folders
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Sample Case
Data Entry Operator Login
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Application
Selecting the Application
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Multiple Certificate at a time
Multiple Certificate / Affidavit at a time
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A Certificate Data Entry form
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Import Scan Document
All Document get scanned and imported in the
system
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Document verification
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Add remarks, Highlight (if need be)
Putting the Remarks
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Note sheet gets added
Note sheet Written here
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Docs checked by scrutiny clerk.
Note-sheet written
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Tahsildar Get into System
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Put the comment for the approval
Note-sheet Written and Comments added
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Dy. Collector Put his Approval for certificate
issue
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Notes added on Note sheet
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Certificate is printed (for Physical delivery
with due Signature)
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Track Sheet, Who did What and When?
A track sheet is automatically generated with the
workflow to get the status
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Work on Desktop or Web Environment.
LAN WAN Desktop Web
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Document view or Access, on LAN or WAN
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Enterprise View
BANKS / Institutions / NGOs
Govt Dept.
ISP/ WPC Regulatory authorities
Business
Womens Group
Force3-JV LSP Node, Networks with Likely
Stakeholders
Kiosk Networks from rural Entrepreneurs
Govt. Departments
Force3 NGO
Hardware / Network Vendors
Incubator Promoters
Software vendors content providers
Unemployed Youth Group
CorDect/ IVRS / Manufacturers Technology
consultants Management consultants
Force3-JV
Upstream partnership
Downstream partnership
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Conclusion

• Force3 is a very sustainable approach to
  e-Government with low infrastructure and setup
  costs
• Generates rural employment to educated unemployed
  youth
• Makes available several e-Government application
  as ASP for massive deployment and use by most of
  the developing/ under developed countries

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Thank you

• For further details please contact
• Avinash Chaurasia, founder President
• Force3 (forum for creative entrepreneurship)
• Nagpur, India 91-712-3281318
• avinash_at_force3-india.org www.force3-india.org