Firstouch Self Service Kiosk System

1
Divisional Railway Hospital Ajmer
TQMS Token Base Queue Management System
2
MECHANISMS
Queue Management System is an application being
introduced by Ajmer Division of North Western
Railway as for allotting electronic tokens for
queue positions through software to Patients
wanting to visit doctor as their need.
3
Divisional Railway Hospital - Ajmer
Hospital Attendant
Token Display at TV
Doctor
Patient
4
PROCESS
Patients go for Token No. to Hospital Attendant/
Self Token Kiosk
Generation of Token ID on slip Room No. wise or
Doctor wise
TQMS Token Base Queue Management System
Current running Token Number display at Display
Screen
Doctors forward or skip token after see the
patient Patient visit doctor as per their turn
5

• Patients wanting to visit Doctor, first they go
  to Hospital Attendant at reception convey them
  doctors name or OPD Type.
• Hospital Attendant give slip of their token
  number as Doctors wise or OPD Type wise.
• Current running Token Number display at Display
  Screen Room wise, Patient wait for their turn.
• Doctors have device to forward or skip token
  after see the patient as per OPD Type .
• Patient visit doctor as per their turn

6
BENEFITS
Switch over to software base registration
Employee Convenience
Enhanced sense of Satisfaction/ Relief
Instant Token ID generation Link with Room
No./Doctors Name
TQMS Token Base Queue Management System
Comprehensive overview
Real Time Analysis
Display at TV
Attendant Patient Contact Reduced
Transparency
7
Display at TV
8
Screen Visible at Doctors Tab for Login
9
Screen Visible at Doctors Tab after Login
10
Screen Visible at Patient Attendant
11
Screen Visible at Patient Attendant
12
TQMS Token Base Queue Management System
Thank You
Firstouch Solutions Private Limited - Noida