Elevate B2B Customer Experience With Adobe Commerce Cloud Features

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Elevate B2B Customer Experience With Adobe
Commerce Cloud Features
Guided By
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B2B Customer Experience

• Magento powers over 250,000 active eCommerce
  websites on the internet. Its high level of
  usability, customization and the option to choose
  between open source or enterprise versions made
  it a favourite. Adobe foresaw this rise when they
  bought Magento Commerce in 2018 and made it a
  part of their famous Adobe Cloud services. What
  came after that?
• The launch of Adobe Commerce Cloud, a platform
  built on Magento that offers flexible solutions
  to optimize eCommerce websites. It aimed to
  transform casual shopping into a complete
  commerce experience with its myriad of features.
• Let us go over how it elevates the B2B customer
  experience.

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Product And Content Recommendation

• The days of random shopping are over as
  establishments opt for a more personalized
  approach to stimulate customer interaction.
• Machine learning algorithms coupled with AI and
  Adobe Sensei generate a deep analysis of the
  prospect and match it with your product
  catalogue. This automated behaviour targeting
  helps generate an engrossing customer experience,
  as you can show users the products that interest
  them. The feature works similarly to push the
  right content to the right person at the right
  time.

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AI Helps With Search

• The customers leave a website if they arent able
  to quickly locate what they are looking for. The
  search bar solves this by letting them search for
  the product instead of rummaging through the
  product list.
• You can take the experience a step further by
  incorporating live search into the search bar
  with Adobe Commerce Cloud. Using AI-powered Site
  Search, the user gets autofill suggestions as
  they search by scanning your product list.
  Reducing the number of clicks to reach their
  desired product directly improves customer
  engagement.

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Account Management

• B2Bs nature differs from B2C. B2B processes take
  more time to acquire a customer but have a better
  rate of retaining them.
• A personalized account with your eCommerce
  platform makes it easy for both parties. With
  Adobe Commerce Cloud, you can create engaging
  self-service portals, empowering them to view
  their invoices, order history and company credit.

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Easy Navigation And Closing

• Bulk orders in B2B sometimes go through
  negotiations before finalizing the deal.
  Therefore, Adobe integrated quoting and price
  negotiations to Commerce Cloud.
• By enabling B2B quotes in configuration,
  authorized buyers can request a quote directly
  from the shopping cart to begin negotiations. You
  can view all of them in the quotes grid and
  continue negotiating over emails. As it proceeds,
  you are free to add/remove products, change the
  quantity, add comments, apply a discount and
  more.

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Effective Customer Support

• Excellent customer service is the ultimate piece
  of delivering an amazing customer experience.
• Powerful backend tools allow you to give power to
  your customer service representatives to view and
  modify order details, issue refunds, etc. The
  Adobe Commerce Order Management System (OMS) tool
  gives all details your executives would need to
  solve the customers problem. They can change
  shipping details or even cancel them as per the
  customers demand. The best part is you can
  easily integrate it with other OMS through
  various APIs.

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Conclusion

• All these features build on the existing customer
  experience and elevate it to a whole new level.
• As it is based on the Magento platform, you will
  need an expert to use Adore Commerce Cloud to its
  full potential. magePoint, a professional Magento
  2 development company can help you with its 7
  years of design development experience.

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Our Magento 2 Expertise

• We follow a well-defined proven method to
  migrate your website to Magento 2 efficiently.
  Lets take you through it.

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Latest Magento 2 Projects Done by Us
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About us

• We are a leading Magento development agency based
  in India and provide state-of-the-art solutions
  at affordable rates. Our impressive list of
  clientele is a telling testament to our technical
  prowess. magePoints processes have evolved to
  deliver strict adherence to pre-committed
  deadlines as well as provide flawlessly operating
  deliverables.

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Our Vision

• To be a global leader in delivering Magento
  eCommerce solutions and carve out a distinct
  niche in the marketplace. To have mature
  processes in place which adhere to international
  quality standards. We believe in nurturing
  relationships with all of our clients and
  ensuring that our employees grow as the
  organization grows. The long-term objective is to
  ensure that our brand is associated with the core
  values of mutual respect, integrity and fair
  play. To marry technology with managerial skills
  to achieve excellence and be a responsible and
  truly global entity.

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Our Mission

• We endeavour to provide stellar Magento eCommerce
  development services to each of our clients while
  striving to meet and surpass their expectations.
  The primary goal is to adopt an innovative
  approach and deliver truly unique Magento
  eCommerce solutions to our esteemed clients. We
  believe in going the extra mile in terms of
  creativity and value addition.

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Why Choose Us
500 Projects Done 40 Certified Developers
Bug Free And Secure Development Free telephone and online support
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Our Awards Accreditation
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Contact Us
magePoint 5K-114,1st Floor, Block J, New
Industrial Twp 5, New Industrial Town, Faridabad,
Haryana 121001 Tel [phone] Tel
0129-4032277 Email contact_at_magePoint.com
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