Hiring, Motivating

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Hiring, Motivating Retaining Your Staff

• Steven A. Adams, CPC, CPC-H, COA

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I want to help you today by

• Showing you there are four common personality
  styles
• Teaching you how to label your staff, family,
  and friends
• Providing you with the same tools I use to manage
  and motivate others to achieve their own great
  success

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Of Your Employees Believe That No Matter How Hard
They Work, They Are Never Appreciated
95
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You Get What You
Give
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Key To Successful Management
You can get everything you want out of life if
you give people everything they want out of
life. Grandpa Harvey
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What Women Want

• Hold Her Hand
• Write Her Notes
• Surprise Her
• Smile at Her
• Laugh with Her
• Pray for Her
• Shop with Her
• Give Her Jewelry

• Wine Her
• Dine Her
• Cuddle with Her
• Support Her
• Hold Her
• Compliment Her
• Listen to Her
• Believe in Her

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What Men Want

• Show Up Naked...Bring Food...Dont Block the TV

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Do Unto Others The Way They Want To Have Done
Unto Themselves
Platinum Rule
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Personalities

• Drivers
• Analyticals
• Amiables
• Expressives

• Lions
• Owls
• Koala Bears
• Monkeys

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Party Questions

• Whats your favorite movie?
• I dont have time to go to the movies
• Oh, there are so many movies, I really dont know
• I really dont like movies, Id rather read a
  book
• The Jerk

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Party Questions

• Whats your favorite TV show ?
• I dont have time to watch television
• Oh, there are so many, I really dont know
• I really dont watch television, Id rather read
  a book
• American Idol

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Party Questions

• Whats your favorite song on the radio?
• I dont have time to listen to the radio
• Oh, I listen to all kinds of music, I really
  dont know
• I really dont listen to the radio, Id rather
  read a book
• I love this bar - Toby Keith

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Just for Fun!Best 2 out of 3
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Assertiveness

• Ask
• Tell

Supportive, quiet, slow paced, deliberate,
agreeable, avoids risks, lets others initiate
Direct, outgoing, takes risks, loud, knows no
strangers, fast paced, confrontational,
competitive
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Responsiveness

• Control
• Emote

Cool, distant, businesslike, cautious, guarded,
reserved, serious, impersonal
Warm, personable, emotional, approachable,
impulsive, stories, easy to get to know
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Mini-Assessment
Control
Owl
Lion
Ask
Tell
Koala Bear
Monkey
Emote
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Mini-Assessment
Control
Ask
Tell
Monkey
Emote
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Mini-Assessment
Control
Lion
Ask
Tell
Emote
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Mini-Assessment
Control
Owl
Ask
Tell
Emote
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Mini-Assessment
Control
Ask
Tell
Koala Bear
Emote
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What About Your Co-Workers?

• Pick a co-worker
• What do you think they are?
• Identify their style based on what you circled

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Conflict
Control
Owl
Lion
Ask
Tell
Koala Bear
Monkey
Emote
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Personality Test

• Lion
• Monkey
• Koala Bear
• Owl

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Personality Test

• Lion
• Monkey
• Koala Bear
• Owl
• Does this match your mini-assessment

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Wise Owl

• The important thing is to not stop questioning.
  Albert Einstein

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Wise Owl
Accuracy

• WMM
• Loves to
• Hates to
• Phrase
• Backup Behavior

Constantly think
Be rushed
Logical
Avoid
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Lion

• Be sure you put your feet in the right place,
  then stand firm. Abraham Lincoln

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Lion
Accomplishment

• WMM
• Loves to
• Hates to
• Phrase
• Backup Behavior

Achieve goals
Listen to others
Now
Micro-management
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Koala Bear

• Hide not your talents. They for use were made.
  What's a sundial in the shade.
• Ben Franklin

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Koala Bear
Acceptance

• WMM
• Love to
• Hates to
• Phrase
• Backup Behavior

Be part of a team
Experience change
Harmony
Back stabs
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Monkey

• Got Beer? Homer Simpson

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Monkey
Applause

• WMM
• Loves to
• Hates to
• Phrase
• Backup Behavior

Be spontaneous
Deal with details
Big picture
Attack
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Employee Worksheet

• Identify personalities of 10 staff members
• Keep worksheet on your desk
• Make copies for others to keep on their desk

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Case Study
Who do you want to pick out your next billing
software program?
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Case Study
Who do you want to take care of the annual
Christmas party
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Half of being smart is knowing what youre stupid
at!
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What Comes Naturally
Coding Bookkeepers Compliance
Doctors Managers Administrators
Lions
Owls
Monkey
Koala Bear
Customer Service Receptionist Drug Rep
Billing Nursing PA/NP
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Key To Successful Management
You can get everything you want out of life if
you give other people what they want out of
life. Grandpa Harvey