SkillSoft Corporate Presentation August 2003

1
NEWTLUG Meeting
The Five As of The Corporate Learning Chain
Kathleen Neville September 10, 2003
2
Industry Research

• The informal learning channel can become more
  efficient and companies can reap significant
  benefits.
• IDC Information and Data Corporation
• Only about 1/3rd of Learning is in a Formal
  Setting. About 2/3rd of all learning is informal
  and occurs spontaneously or as a part of
  searching for information.
• US Department Of Labor

3
Mix of Formal and Informal Training
Informal Learning Represents 70 of Learning
that Occurs in the Workplace
Formal
Informal Learning the improvised, unplanned
instructional efforts that are part of the
everyday fabric of business operations.
30
70
Spending is in reverse proportion to learning
outcomes
Source U.S. Bureau of Labor Statistics
4
Methods of Learning
Taking a Course Assessing Skill Gaps Trying it
Out Earning a Certification Asking an
Expert On the Job Support Researching a
Question Checking a Best Practice
5
For Success in Todays Economy, Information must
be

• Available to the learner in a ubiquitous manner
• Appropriate to the business context and employee
  role
• Accessed by the learner whenever a relevant need
  is present
• Absorbed by the learner through proper
  presentation and actionable format
• Applied to the problem to achieve business change

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Key Imperatives For Available Information
Available
Benefit to Organization
Appropriate

• Available whenever employee is
• Quick Presentation and Log-In
• Two Clicks and youre in

• Unobtrusive on the companys infrastructure
• Customizable to meet security/ presentation
  requirements
• Conveniently Managed

Accessed
Absorbed
Applied
Benefit to Individual
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Key Imperatives For Appropriate Information
Available
Benefit to Organization
Appropriate
Accessed

• Business Context
• Pre-selected for Relevance (industry, company,
  region)
• Right Breadth for Organizational Need

• Task or job role context
• Search universe is valid for employee
• Information is current, actionable, timely

Absorbed
Applied
Benefit to Individual
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Key Imperatives For Accessed Information
Available
Benefit to Organization
Appropriate
Accessed

• Enticing
• Relevant
• Actionable
• Intuitive

Absorbed

• The One Source

Applied
Benefit to Individual
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Key Imperatives For Absorbed Information
Available
Benefit to Organization
Appropriate
Accessed
Absorbed
Applied

• Memorable
• Proof Points

• Demonstrated Comprehension

Benefit to Individual
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Key Imperatives For Applied Information
Available
Benefit to Organization
Appropriate
Accessed
Absorbed
Applied

• Matters to the business
• ROI- the elusive measure

• Right information, right time, gets used

Benefit to Individual
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Summary

• IDC Estimates 85 Billion per year lost searching
  for appropriate information
• Lost information not the only cost
• Available Information Getting to the information
  is the biggest obstacle
• Appropriate Information Relevance is Critical
• Accessed Information Information Usage starts
  here
• Absorbed Information Transforming information on
  a page to knowledge
• Applied Information Applying knowledge to the
  business

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Questions?

• Thank You!
• Kathleen Neville
• [phone]
• Kathleen_neville_at_skillsoft.com
• www.skillsoft.com