Customized Delivery Dates: Your Key to Customer Satisfaction

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Customized Delivery Dates Your Key to Customer
Satisfaction
Visit an e-commerce site, search for a product,
find the right one, and proceed to checkout.
Thats what you typically do on any e-commerce
site. What if you find out that the site isnt
displaying the estimated delivery date but only
the number of shipping days? It may happen that
you lose your initial interest in shopping
because you wouldnt want to calculate the
delivery date yourself. Similarly, almost all
online shoppers expect to know the delivery date
and not the transit time. Thus, an estimated
delivery date is highly valuable for e-tailers.
Customers dont wish to consider factors like
the date of order placement, number of working
days, product availability, processing time,
etc. to determine the delivery date manually. All
they want is an estimated delivery date when
they can get hold of their product. Its for you
to manage them all in the backend. Estimated
delivery dates have several benefits. First, an
estimated delivery date drives more impulse
purchases as the customer has a clear idea of
when they will receive their order(s). Second,
displaying a Magento 2 estimated delivery date
helps build trust in customers and expand your
loyal customer base. A close-to-accurate
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estimated delivery date along with regular
real-time updates about the products
whereabouts ensures better transparency. Third,
the right delivery date estimation helps save
the companys resources as the incidences of
order cancellations, returns, or repeat
deliveries go down. Now that you know how
estimated delivery dates help your business build
loyalty and grow sales, lets move ahead to
discuss one more aspect. Rather a more important
aspect customized delivery dates. Brands like
Amazon, Flipkart, etc. provide this option to
enable customers to schedule their delivery. If
you are also an e-tailer looking to allow your
customers to schedule their deliveries, this
post has everything you need. In this post,
youll first learn about what a custom delivery
date is. Next, youll learn the importance of
offering the freedom of delivery date selection
to customers. Youll also learn how you can
integrate this delivery scheduling feature into
your e-store. A custom delivery date is the
delivery date that your customer chooses (instead
of you, or your shipping partner) for the
delivery of the product. Benefits of Delivery
Scheduling 1. Elevated Customer Experience By and
large, online shopping is all about convenience.
Customers order online because they want to
avoid crowded lines at the cash counters in big
stores. However, if they have no control over
when they can receive their order, it may lead
to a poor customer experience. It may drift even
some of your loyal customers away to a company
that provides this control in the long run. In
other words, they may start looking for those
companies that let them pick suitable delivery
dates. Hence, if you provide this freedom to
choose a preferred delivery date, your customers
can receive the order at their convenience. This
helps you enrich their shopping experience,
building your companys image.
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• Reduces Your Overhead
• When you know when your customer wants the
  product, it reduces your overall expenses on
  deliveries as you wont deliver on a date or time
  slot they havent scheduled. This means that the
  customer will be there to receive the order at
  the time specified. This, in turn, will reduce
  your companys transportation expenses for extra
  trips to complete the delivery.
• Lower Repeat Deliveries
• If you dont enable the customer to decide the
  delivery date, you dont have any means to find
  out whether they would be available or not at the
  time of delivery. Due to this lack of
  communication, your delivery people can end up
  returning with the order undelivered. Shipping
  undelivered orders back to the customers address
  two or more times increases repeat deliveries.
• Nevertheless, delivery date scheduling is the
  easy way out. It not only lets your customers
  pick their suitable delivery date but also helps
  you plan your daily deliveries accordingly. Over
  time, your repeat deliveries reduce to a minimum,
  and your profitability soars.
• Streamlines the Communication
• In case you dont let your customers pick a
  Magento 2 estimated delivery date of their
  choice, it may incur you more costs. You may have
  to spend a lot of time and money handling
  queries about orders and statuses. It also puts
  more burden on your and your support agents.
• A delivery date scheduler in place not only
  reduces extra admin work but also takes your
  companys productivity high. As customers can
  select their preferred date and time slot for
  delivery, there is more transparency and minimal
  chances of confusion or queries.
• Builds Strong Brand Identity and Boosts Trust

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Delivery scheduling and flexibility in delivery
options help strengthen your customers trust in
your brand. Timely deliveries along with flexible
delivery scheduling encourages your first-time
customers to return to your store for more
purchases. In fact, they may leave positive
reviews on different platforms and contribute to
your companys publicity. Over time, customers
start recognizing and picking you just by your
name. More traffic, more visitors, and more
customers! Time to Upgrade Your Store Time to
Provide Delivery Date Scheduling Now that you
have a complete understanding of how you can take
showing estimated delivery dates a step further
with delivery date scheduling, its high time
you offered that. If you have just started your
business and arent sure where and how to start,
stop looking around! AppJetty, has a solution
that can serve the purpose well. Our Magento 2
Delivery Date Extension offers customers the
freedom to select a delivery date and time slot
for their ordered products. Besides, it lets the
admin configure non-working days and hours from
the backend to avoid confusion and wrong
calculation. It also helps the admin keep track
of all the orders statuses and convey them to
the customers. Furthermore, it features desired
labels for delivery date, the option of comments
for customers, delivery date scheduler
customization options, and more all that you
seek in an ideal delivery date scheduler
extension. Original Blog https//www.appjetty.c
om/blog/custom-magento2-estimated-delivery-date-cu
stomer-s atisfaction/