Best Help Desk Software In 2021

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360quadrants Releasesthe Latest Ranking For Best
Help Desk Software In 2021 Help Desk Software
refers to the computer system used for logging
customer queries andorganizing and resolving
them. Customers can raise tickets for their
queries for resolving them. The help desk
software benefits companies in various ways as
it has provides quick turnovers on any technical
issues, which enhances client satisfaction and
retention. The software also helps in increasing
the revenue and productivity of the
organization. The major purpose of the help desk
software is the centralized platform for
customers and company for answering queries,
troubleshooting problems, and facilitating
solutions. 360Quadrants has chosen few of the
Best Help Desk Software providers in the market.
This assessment helps buyers know more about
help desk software andmakethe most
suitablealternativebased on their softwareneeds.
All the help desk software providersin this
evaluationhave been evaluatedagainst their
products offeredand business strategies and
wereplacedon a quadrant, which is updated
quarterly. 360Quadrants also offers a SWOT
analysis and helps these software providers
identify new opportunities and areas of
development. Help Desk Software Companies
Quadrant Positioning 360Quadrants has
assessed70software vendors that offerhelp desk
software, out of which 30 were placed on a
quadrant under the categories Visionary Leaders,
Innovators, Dynamic Differentiators, andEmerging
Leaders. Zendesk Support, Zoho Desk, LiveChat,
Freshdesk, Salesforce Service Cloud Help Desk
Software, Intercom Help Desk, LogMeIn Rescue,
Helpshift, Hiver, and Dixa have been identifiedas
Visionary Leadersin the Help Desk Software
market. Salesforce Essentials, Oracle Service
Cloud, and Kayako have been recognized as the
Innovators in the Help Desk Software
market. osTicket, Agile CRM Help Desk Software,
Issuetrak, GrooveHQ, Boomtown, Apptivo, and
Thulium have been positioned asthe Emerging
Companiesin the Help Desk Software
market. HappyFox, Gladly, LiveZilla, OTRS,
Gmelius, Teamwork Desk, HelpCrunch, LiveHelpNow,
Deskpro, and Vision Helpdesk have been
identified as Dynamic Differentiators in the Help
Desk Software market. 360Quadrants
AssessmentMethodology 360Quadrants has
methodically assessed the Top Help Desk Software
providers. These software providers were
evaluatedbased on90preciselyselectedparameters,whi
ch were gatheredbased on the product and
business strategyof the software provider, and
the informationobtainedfrom buyers as well as
industry experts. All these parameters were given
a particular weightage, post which they were
evaluated. Thisanalysisalso helps
analystscalculate the complete score based on
which the help desk software providerswere
ranked and positioned on 360Quadrants.
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About 360Quadrants 360Quadrants is the largest
marketplace looking to disrupt USD3.7 trillion of
technology spends and is the only rating
platform for vendors in the technology space. It
provides users access to unbiased information
that helps them make qualified business
decisions. The platform facilitates deeper
insights using direct engagement with 650
industry experts and analysts and allows buyers
to discuss their requirements with 7,500
vendors. Companies get to win ideal new
customers, customize their quadrants, decide key
parameters, and position themselves strategically
in a niche space to be consumed by giants and
startups alike. Experts get to grow their brand
and increase their thought leadership. The
platform targets the building of a social network
that links industry experts with companies
worldwide. 360Quadrants will also be launching
quadrants in fields like Payroll Software, Live
Chat Software, and PLM Software.