Can I cancel the spectrum and sign up again?

1
Can I cancel the spectrum and sign up again?

• It pays to be open to negotiating with Spectrum.
  We saw people drop their rate armed with the
  information on the latest Spectrum offerings.
  However, if you absolutely had it, check out our
  step process to cancel or activate Spectrum
  Spectrum internet outage map.

2
Contact the Frequency Storage Department

• The first step in this process is to go through
  the robot menu and reach the storage department.
  This is the department responsible for downgrades
  or cancellations.
• You are Spectrum's last line of defense between
  you and the door to freedom.
• After the call, you will be asked to provide the
  phone number associated with your account or the
  full account number. You will then listen to all
  of the options and choose the option to downgrade
  or cancel.

3
Contact the Frequency Storage Spectrum Department

• Special Note Avoid the other options in the
  menu, Billing, as doing so may redirect you to an
  overseas call center. If you accidentally press
  the wrong number, hang up and try again.
• To complete this step, you should ask the
  associated Spectrum chat representative to
  confirm that you have reached the retention
  department. If not, you can request a "warm
  forward" transfer so that your call doesn't
  accidentally drop.

4
Prepare a Solid Apology

• Without a failsafe apology, you can assume that
  the Spectrum agent is relentlessly trying to keep
  you from quitting your service. If you just say
  you're moving, they'll ask what address. They
  then check to see if they offer services at that
  address and keep trying to sell you services or
  stop you from canceling.
• If they're not happy with your apology, they'll
  likely call you back later in the week or month
  to try to get you back.
• What you need to do is find an excuse that they
  are not trying to move around.

5
Be firm, yet friendly

• Sometimes, even with the best apology, the agent
  may be asked, as per company policy, to insist
  that you stay. If so, just be kind and firm that
  you cannot stay with them and that they will have
  to cancel your service and account.
• You should stay friendly as customer service
  representatives are only as helpful as they want
  to be. Make sure your agent is as helpful as
  possible by staying friendly. You may have to
  listen to different attempts to keep them up.
  These include discounts, specials, and other
  clever tactics, among others.

6
Confirm your spectrum cancellation

• As mentioned above, this step is important. You
  don't want to spend more than 30 minutes on the
  phone to find that your service has never been
  canceled and you have to call back and do it all
  over again. You can also call regarding to
  Spectrum outage Spectrum activation Spectrum
  bill payment.