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When it comes to big picture thinking, turn to
the PACS manager. It is this person who has the
business skills needed to run a PACS team and
negotiate the thicket of planning and cost
issues. The fourth in a series on PACS
administration.
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MAINTENANCE AND TROUBLESHOOTING
END-USER TRAINING
WORKFLOW MANAGEMENT AND REDESIGN
PHYSICIAN RELATIONS
ADMINISTRATION AND INTEGRATION
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Ultimately, Burns says, the change in information
flow effects workflow as well. "The radiologic
technologists need to understand that when they
hand off the images now, it's not just the
physician who sees it. It's the whole hospital,"
he adds.
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Because of the wide range of job
responsibilities, it can be difficult to find a
PACS administrator who is completely capable in
all areas. "Hospitals don't know what to look for
and the combination of skills is unique. It's a
hybrid position," says Nagy. "A person should
have good IT skills with intimate knowledge of
radiology."
CLINICAL IT
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The ability to manage multiple resources requires
excellent communication skills. "The No. 1 skill
for me is being a good politician," says Tony
Shaner, PACS administrator at Memorial Hospital
in Colorado Springs, Colo. "You really have to
communicate well, because you work with a lot of
different people, and you have to be able to
communicate well with all of them."
PERSONALITY TRAITS
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SOUND ADVICE
So what does it take to be a good PACS
administrator? Nagy has some final words of
advice. "PACS administration can be very
frustrating and challenging," he says, "but if
you have a thirst for knowledge, a good attitude,
and buddies who you can bounce ideas off of, you
can be successful."
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