Accommodations

1
Accommodations

• Temporary living quarters for guests (? Final
  tourism product)
• Variety of sources classifications
• Providing accommodations to the traveling public
  requires- Training- Dedication to detail-
  Strong desire to welcome and serve each guest
• Come in, please be my guest is more than just
  words.

2
Accommodations

• The bed-and-breakfast (BB) or pension, p.186,
  Camping
• Motels
• Timeshares or condominiums, p.188
• Conference center and convention hotels, p.190
• Boutique hotels, p.197
• Airport hotels
• Resorts

3
Classifications Rating Systems

• A wide variety of lodging properties
• To communicate the differences in facilities and
  services to the guest
• No worldwide classification
• - Michelin Guide- American Automobile
  Association (AAA), - American Hotel Lodging
  Association system, p.194.

4
American Hotel Lodging Association system

• Limited-service budget motels
• Limited-service economy motels
• Full-service, mid priced hotels
• Full-service, upscale hotels
• Luxury hotels
• All-suite hotels
• Extended-stay hotels

5
Sources of Room Reservations

• Direct telephone call from the guest
• Travel agents
• Reservation system from chain or referral system
• Hotel sales staff (telephone or e-mail)
• Hotel or chain website
• Intermediary website (lastminute.com,
  Expedia.com)
• Conventions
• Presold room throught tour operators

6
Achieving Profitable Operation

• ? Maximum occupency at the best price
• ? Different price rates at different time
• Rack Rate
• Long term contracts
• Groups
• Travel agents tour operators
• ? Overbooking.