MB2-718 Questions Answers Dumps

1
Certificationexam
Microsoft MB2-718 Microsoft Dynamics 365 for
Customer Service
2
Certificationexam
Thinking of best MB2-718 Dumps for your Microsoft
MB2-718 Exam??? Here it is at Certificationexam.us
. We present outstanding MB2-718 Exam dumps with
100 valid and verified MB2-718 Questions
Answers. All MB2-718 Dumps are obtainable in both
PDF file and Exam Engine formats. Free Demos are
available to experience the interface and
proficiency of our MB2-718 Practice Tests.
MB2-718 Braindumps
MB2-718 Practice Dumps
3
Certificationexam
You Dont need to take any stress for the
preparation of MB2-718 Exam because we will
provide you real Exam questions answers,
Certificationexam provide you some demo question
answer of MB2-718 Dumps.
MB2-718 Braindumps
MB2-718 Practice Dumps
4
Certificationexam
Questions NO 1, What are the states a knowledge
base article can be in? A. Active, Approved,
Draft, Inactive, or Scheduled B. Active or
Inactive C. Approved, Archived, Discarded, Draft,
Expired, or Scheduled D. Approved, Cancelled,
Draft, Expired, On Hold, or Scheduled Correct
Answer A
www.certificationexam.us/category/microsoft-dumps-
pdf/microsoft-mb2-718-dumps/
5
Certificationexam
Questions NO 2, Which of the following records
can you convert into a case? A. task B. queue C.
lead D. opportunity Correct Answer A
www.certificationexam.us/category/microsoft-dumps-
pdf/microsoft-mb2-718-dumps/
6
Certificationexam
Questions NO 3, Under which two circumstances
will a routing rule be applied to a case without
user intervention? Each correct answer presents a
complete solution. A. A case is created as the
result of a record creation rule. B. A case was
created before the routing rule was activated. C.
A case is created by using a convert to case
action. D. A case is created manually. Correct
Answer BD
www.certificationexam.us/category/microsoft-dumps-
pdf/microsoft-mb2-718-dumps/
7
Certificationexam
Questions NO 4, You install Microsoft Dynamics
365. Which three knowledge base article templates
are available? Each correct answer presents a
complete solution. A. Solution to a Problem B.
Standard KB Article C. Case Escalation D.
Coverage Dates E. Procedure Correct Answer BDE
www.certificationexam.us/category/microsoft-dumps-
pdf/microsoft-mb2-718-dumps/
8
Certificationexam
Questions NO 5, You have a Microsoft Dynamics 365
environment that has no customization. You are
working in the interactive service hub with a
single-stream dashboard for cases. Which option
can you use to filter cases? A. Business process
stage B. Title C. Product D. Category Correct
Answer A
www.certificationexam.us/category/microsoft-dumps-
pdf/microsoft-mb2-718-dumps/
9
Certificationexam
Questions NO 6, You are attempting to resolve a
case. For which situation will the system display
a prompt before reaching the Case Resolution
window? A. The case has a service-level
agreement (SLA) that was not met. B. The case has
an open activity. C. The customer will exceed
their entitlement allotment. D. The case has an
open parent case. Correct Answer B
www.certificationexam.us/category/microsoft-dumps-
pdf/microsoft-mb2-718-dumps/
10
Certificationexam
Questions NO 7, You use the interactive service
hub to manage cases. Users report that they have
difficulty finding a specific knowledge base
article when they initiate a search from within a
case. You need to ensure that search returns
relevant results. What are two possible ways to
achieve the goal? Each correct answer presents a
complete solution. A. Relate the article to one
or more categories. B. Relate the article to a
more relevant subject. C. Update the article
description. D. Add additional keywords. Correct
Answer AC
www.certificationexam.us/category/microsoft-dumps-
pdf/microsoft-mb2-718-dumps/
11
Certificationexam
Questions NO 8, Which two of the following are
valid routing rule actions? Each correct answer
presents part of the solution. A. Cancel Case B.
Send Email C. Assign to User/Team D. Route to
Queue Correct Answer BC
www.certificationexam.us/category/microsoft-dumps-
pdf/microsoft-mb2-718-dumps/
12
Certificationexam
Questions NO 9, You have a Microsoft Dynamics 365
environment. You implement Field Service. You
need to check the work order instructions in the
Field Service mobile app. Which tab on the work
order contains instructions? A. Incidents B.
Other C. Info D. Booking Correct Answer A
www.certificationexam.us/category/microsoft-dumps-
pdf/microsoft-mb2-718-dumps/
13
Certificationexam
Questions NO 10, You need to change the warehouse
location for product inventory. What should you
do? A. Create a new Product Relationship
record. B. Create a new Warehouse record. C.
Create a new Inventory Transfer record. D. Create
a new Inventory Adjustment record. Correct
Answer D
www.certificationexam.us/category/microsoft-dumps-
pdf/microsoft-mb2-718-dumps/
14
Certificationexam
MB2-718 Braindumps
MB2-718 Practice Dumps
15
Certificationexam
Instant Discount
MB2-718 Braindumps
MB2-718 Practice Dumps
16
Certificationexam
Good luck
Certificationexam provides you guaranteed success
in MB2-718 Dumps as we have latest MB2-718 Exam
Dumps. Click Here following link to download
MB2-718 Braindumps.
MB2-718 Braindumps
MB2-718 Practice Dumps