Title: CRM Mobile Apps: What Freedom Feels Like
1CRM Mobile Apps What Freedom Feels Like
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Customer relationship management is a cyclic
process. And like everything else, the process
evolves over time. Theres always going to be a
new problem to solve and new technology to solve
it.
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Today, a major portion of the sales is based on
reviews. Ironically, this form of word of mouth
is quickly becoming an important decisive
factor. This means you must get it right, every
single time. To get positive reviews you must
make sure that you dont miss a single follow up
or have a single bad call. If youre reading
this, you are probably a part of this process.
And you must be aware of the current
predicament. Sales are happening globally, 24x7.
That means you need a solution that is
accessible, on the go, 24x7. Do you see what Im
getting at? We know that CRM software such as
SuiteCRM and SugarCRM have helped you take
control, in the troubled seas of todays market.
And they will continue to do so through your
Sugar CRM or SuiteCRM mobile app.
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- The CRM solved a major problem in marketing and
sales. As the markets became broader with the
advent and expansion of the internet, a lot of
the old methods and tools did not scale
congruously. Having a CRM solved a lot of the
problems that arose, with a single solution. - The CRM is indeed a great solution for the
traditional business model. But in contemporary
enterprises, a significant portion of the sales,
marketing, and support teams works remotely. - These departments need to be mobile. But, in this
aspect, the CRM their primary resource is
deficient by design. - So, how does a CRM mobile app change the way
this works?! - Remote access and data synchronization First,
it helps your teams and departments connect in a
better way, coordinate their efforts and work in
synergy.
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- A sale might happen by chance but a resale
happens when the marketer grabs the attention of
the customer, the salesman explains the
intricacies and the customer service
representative makes the customer feel at home. - It is of utmost importance that the three
departments have their actions aligned with the
company vision. It is equally important that
there is effective communication between them
wherever necessary. Particularly in terms of
data sharing. - Having access to the CRM remotely provides
synchronized information that is available
across all devices. It helps avoid long, to and
for calls that are otherwise unnecessary. - Realtime data analysis Data is also available
in real time. This means that you can take
decisions based on solid numbers. Quick and easy.
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- The CRM mobile app presents the data in the form
of graphs and charts, which makes it easy to
analyze. The pictorial representation helps
better understand the different metrics and
their comparisons. - It ensures that everyone has a thorough
understanding of the facts and figures. And the
discussions are about the next step, instead of
trying to make sense of the raw data. - Automated activity log Users can log and review
all activities. It is helpful when youre
dealing with lots of different people and cannot
individually keep track of every interaction.
Features such as checkin allow you to make a
record of a client visit with a single tap. - This also allows the team leader to keep track
of the human resource.
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- File management File management in the SuiteCRM
mobile app makes document sharing easier. In
cases where you log information in form of
photographs through your smartphone camera, the
app is an indispensable resource. - There will be occasions when you need to refer to
or share documents. You can do that and a lot
more with the app. - Imagine having to do all this on a computer,
every single time a prospect or a customer needs
assistance. Cumbersome, isnt it? Thank the
engineers for coming up with this solution. - Most features of the SuiteCRM mobile app
function offline, which means you dont have to
rely too much on the internet connectivity. You
can even search for the record you need from the
dashboard itself.
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- Additionally, you get the convenience of a user
interface that is easier to navigate along with
app exclusive functionality that integrates the
smartphone use cases with the SuiteCRM mobile
app. - As mentioned above, you can use your smartphone
camera to take photos that you can directly
upload to the CRM through the app. This is
useful when, for example, you need to upload a
photo of the client. With your SuiteCRM mobile
app, you can do this by using your phone
directly. - You can import your phone contacts to the CRM
and set up a new contact in a few seconds. - You can use the CRM planner to schedule,
- track, and manage your activities.
- You can send messages and emails directly
- from the CRM application and even attach files
wherever necessary.
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A typical CRM can sometimes disappoint with the
vast difference between its scope and
function. The SuiteCRM android app overcomes
this challenge and offers an experience that is
liberating and satisfying. It leads to more
productive and goaloriented teams while
ensuring customer satisfaction at the same
time. The shift from CRM to the app doesnt take
much conscious effort or time as the app itself
is intuitive. The app uses the necessary modules
of your CRM. Meaning, anyone who is familiar
with SuiteCRM can pick it up in no time. There
are a countless number of products that we use
every day. Some of these products are good, some
of them are terrible. But there are very few
products that excite us. And somewhere deep down
our hearts, we crave that excitement. And we
experience that excitement when we come across a
product that is everything we expected it to be.
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When the design is sleek and the navigation is
smooth. Ownership is pleasurable. Greed is good.
So, does it excite you? Because fun, as it may be
to think about it, experiencing it, is a
different thing altogether. View Source
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appswhatfreedomfeelslike
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