UNHQ NY

1
UNHQ - NY

• Compendium
• of Facilities Management Operations Guidelines
  -2005/ 06.
• Performance Indicators

2

• STANDARDIZATION
• FIRST STEPS
• To develop common guidelines and be aligned under
  similar framework
• To develop a common set of Performance Indicators
  for benchmarking purposes. (GRI)

3

• I) Administrative, Finance and Personnel
  Section
• CRM - Costumer Relationship Management System
  (being developed)
• CMMS- Computerized Maintenance Management System
  (MP2)
• Contract Management and Monitoring Guidelines
• Garage Administration Guidelines
• Billing Guidelines
• Information and reception services Guidelines
• Recycling Programme

• II) Planning Design and Overseas Properties
  Section
• Architectural and Engineering Unit
• Architectural and Engineering Guidelines
• On-going Environmentally Friendly Practices and
  Materials
• UN Safety Construction Guidelines
• Office Space Planning Unit
• Furniture Standards
• Office Space Standards A/9854 - CMP standards
  (2004)
• Standardization for UN carpet tiles.
• Property Management Manual Disposal of Assets
  and Inventory Control/Stock
• Overseas Properties Management and Information
  Exchange Network
• A/54/628
• INFM A/55/210 - TOR

4

• Plant Engineering Section
• Plant Engineering Operations and procedures
  Manual (being updated).
• Emergency Operations Manual and procedures.
• Asbestos Removal-Waste management- Air and Water
  monitoring A/55/7/Add.1, A/54/7/Add.12.
• Hazardous Material handling and storage (being
  developed for permit submission).
• Workplace Safety - training (OSHA).
• Emergency Coordination Committee (being
  developed)
• Secretary-Generals Residence
• S-Gs Residence Maintenance Guidelines.
• Fire and Safety alarm system OM/ SOP

• IV) Broadcast and Conference Support Section
• Radio and Conference Operations Unit
• Television Operations Unit
• Guidelines for configuration of audio SI systems
  and archival audio recording (to be developed).
• Guidelines for submission of audio tapes to UN
  archives - (to be developed in coordination with
  ARMS).
• Guidelines for videoconference operations (to be
  developed).
• Booking audio-visual services for meetings in
  conference rooms, audio-visual services for
  events, videoconference services.
• Requests for cable TV connections.
• Procedure for requesting audio tapes of closed
  meetings.

5
Generic Guidelines

• GA Resolutions, UN OHRM Manual, UN Financial
  Rules and Regulations, Guidelines for procurement
  , ICTB and UN procurement rules.
• Global Compact Ten Principles
• American Disabilities Act (ADA)
• Occupational, Safety and Health Administration
  (OSHA) Guidelines
• NYC Fire and Building codes (International
  Building Codes)
• RIBA (Royal Institute of British Architects)
• Provision of audio-visual services at meetings
  and events - safety standards, guidelines of
  setting up and operating PA systems, projectors.
• International Organization for Standardization

• ANSI (American National Standard Industry)
• ASQ (American Society for Quality)
• ASHRAE (American Society of Heating,
  Refrigerating and Air Conditioning Engineers)
• International Electromechanical Commission (IEC)
• ASTM International
• US EPA - ESH Environmental Protection Agency,
  Environmental, Safety and Health Guidelines.
• Building Owners and Managers Association -
  International (BOMA)
• LEED Certification - Leadership in Energy and
  Environmental Design

6
CRM Costumer Relationship Management system
Benefits

• Single standardized, integrated platform for
  managing requests, change management, scheduled
  services and information requests to FMS, IT,
  BCCSS, Special Events, with integration to JC
  MetaSystem (for fire alarm and HVAC).
• Better reporting with real information and
  readily available.
• Establishment of clear policies and procedures.
• Provide better feedback to clients.
• Accurate and timely parts inventory.
• Standard turnaround time for services.

7
Performance Indicators

• Qualify the indicators
• High rise/ low rise.
• Cost/ size of land /sq f or sq/ m.
• Size of buildings.
• Age of buildings.
• Major upgrading/ construction per year.
• Amount of staff.
• Operating hours and services to be included.
• Energy and services cost per location.