to the

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COMMERCE and TRADE SECRETARIAT
Presentation to the Information Technology
Project Review Committee April 12, 2005
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What We Do
COMMERCE and TRADE SECRETARIAT

• The Secretary of Commerce and Trade oversees the
  economic, community, and workforce development of
  the Commonwealth.
• Each of the 14 Commerce and Trade agencies
  actively contributes to the Commonwealth's
  economic strength and high quality of life.
• Whether you are looking to start a small
  business, expand an existing business, relocate a
  company to Virginia, enhance the vitality of your
  community, or need business assistance services,
  we are ready to assist you.

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Demographics
COMMERCE and TRADE SECRETARIAT

• The 14 agencies of Commerce and Trade employ
  approximately 2,800 people and do business in 97
  separate locations across the Commonwealth and in
  six (6) international offices.
• Largest AgencyVirginia Employment Commission
  (VEC)
• Smallest Agency Board of Accountancy

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COMMERCE and TRADE SECRETARIAT
COMMERCE and TRADE SECRETARIAT
Agency Missions

• Virginia Employment Commission
• Providing the Commonwealths workforce services
  that promote maximum employment to enhance the
  economic stability of Virginia.
• 949 full time and 593 part time employees
• 40 offices across the Commonwealth
• Virginia Housing Development Authority
• Assisting low and moderate income Virginians in
  obtaining safe, sound, and decent housing.
• 300 employees
• Department of Mines, Minerals, and Energy
• Enhancing the development and conservation of
  energy and mineral resources in a safe and
  environmentally sound manner to support a more
  productive economy.
• 235 employees

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COMMERCE and TRADE SECRETARIAT
COMMERCE and TRADE SECRETARIAT
Agency Missions

• Virginia Tourism Corporation
• Promoting and developing Virginias tourism
  business by supporting and expanding the
  Commonwealths domestic and international travel
  markets more visitors to Virginia, staying
  longer, and spending more money.
• 105 employees
• Economic impact of tourism on Virginia 15.2
  billion in 2003.
• Department of Professional and Occupational
  Regulation
• Serving and protecting the citizens of the
  Commonwealth by administering and enforcing those
  laws and regulations necessary for their health,
  safety, and welfare.
• 146 employees
• Regulates 34 occupations and professions through
  19 boards licenses or certifies more than
  265,000 individuals and businesses.

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COMMERCE and TRADE SECRETARIAT
COMMERCE and TRADE SECRETARIAT
Agency Missions

• Department of Labor and Industry
• Making Virginia a better place to work through
  the promotion of safety and health in the
  workplace, establishment of best employment
  practices, and job training.
• 180 employees
• Department of Business Assistance
• Supplying business with value-added services such
  as workforce training, financing, small business
  development and increased business communication
  through the industry visitation program.
• 49 employees

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COMMERCE and TRADE SECRETARIAT
COMMERCE and TRADE SECRETARIAT
Agency Missions

• Department of Housing and Community Development
• Improving the quality of communities in Virginia
  through technical and financial assistance, as
  well as regulatory oversight. The Department
  supports the creation and preservation of
  affordable housing, assures the health and safety
  of Virginias buildings and works to enhance the
  vitality of the Commonwealths communities.
• 137 employees
• Invests over 100 million into housing and
  community development projects throughout
  Virginia each year.
• Virginia Economic Development Partnership
• Aggressively recruiting and encouraging the
  expansion of businesses, industries and
  entrepreneurship in the Commonwealth creating
  employment with higher income opportunities
  significantly increasing capital investment and
  the expansion of the tax base.
• 112 employees
• 6 foreign offices and 6 offices across the
  Commonwealth.

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COMMERCE and TRADE SECRETARIAT
COMMERCE and TRADE SECRETARIAT
Agency Missions

• Department of Minority Business Enterprise
• Expanding the growth and development of the
  Commonwealths minority businesses, creating new
  jobs through the full participation of the
  minority community in Virginias vigorous free
  enterprise system.
• 25 employees
• Tobacco Indemnification and Community
  Revitalization Commission
• Serving the Commonwealth by providing
  compensation to farmers for the decline of
  tobacco quotas and promoting the economic growth
  and development in tobacco-dependent communities.
• 12 employees

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COMMERCE and TRADE SECRETARIAT
COMMERCE and TRADE SECRETARIAT
Agency Missions

• Virginia Resources Authority
• Providing infrastructure financing for local
  governments in the areas of water, wastewater,
  stormwater drainage, solid waste, brownfields
  remediation, public safety and airports.
• 11 employees
• Virginia Racing Commission
• Overseeing and ensuring the safety and health of
  Virginias horse racing as well as monitoring
  pari-mutuel wagering.
• 10 employees
• Board of Accountancy
• Serving the Commonwealth by setting standards for
  those who practice accountancy and licensing
  Certified Public Accountants.
• 4 employees

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Lines of Business
COMMERCE and TRADE SECRETARIAT

• Services to Citizens

Health Income Security Litigation and Judicial
Activities Natural Resources Transportation Workfo
rce Management
Community and Social Services Consumer
Protection Economic Development Education Emergenc
y and Disaster Management Energy Environmental
Management
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Lines of Business
COMMERCE and TRADE SECRETARIAT

• Mode of Delivery

• Government Service Delivery
• Direct Services for Citizens
• Knowledge Creation and Management
• Public Goods Creation and Management
• Regulatory Compliance and Enforcement
• Financial Vehicles

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Lines of Business
COMMERCE and TRADE SECRETARIAT

• Support Delivery of Services

• Controls and Oversight
• General Government
• Internal Risk Management and Mitigation
• Legislative Relations
• Planning and Resource Allocation
• Public Affairs
• Regulatory Development
• Revenue Collection
• Revenue Generation

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Lines of Business
COMMERCE and TRADE SECRETARIAT

• Management of Government Resources

• Administrative Management
• Financial Management
• Supply Chain Management
• Human Resource Management
• Information and Technology Management

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Critical Business Issues and Priorities
COMMERCE and TRADE SECRETARIAT

• Top Critical Business Issues faced by the
  Secretariat and its Agencies.
• Enhancing opportunities for sustainable economic
  growth and development in all regions and
  communities of the Commonwealth.
• Ensuring Virginia has the best trained and
  prepared workforce.
• Maintaining Virginias top-ranked business
  climate.
• Meeting the needs of businesses and stakeholders
  in the best way possible where state government
  can and should play an appropriate role and in
  the context of limited resources.
• Improving Virginias SWAM procurement
  performance.
• Ensure best managed state government.

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Technology Investment Process
COMMERCE and TRADE SECRETARIAT

• What questions have to be answered before the
  Secretary provides support for new technology
  projects?
• What is the business case for the technology
  solution?
• What business needs does it serve?
• Will the technology more efficiently and
  effectively meet customer needs?
• How does it fit with Gubernatorial/Secretariat/Age
  ncy priorities?
• Has the scope of effort been identified?
• Are the proposed costs well-outlined and are the
  costs appropriate?
• Are funds available and what is the funding
  source(s)?
• What is the return on investment and cost/
  benefit?
• Will the technology increase productivity?
• Have other solutions for proposed issues been
  evaluated?
• Have risks been identified and is there a plan to
  reduce to acceptable levels?
• What is the timeframe and is it appropriate?
• Does the agency have an acceptable implementation
  strategy?
• Has an acceptable project management plan been
  developed?

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Technology Initiatives
COMMERCE and TRADE SECRETARIAT

• Priority IT Programs / Projects
• EAGLES (Electronic Access to Government Licensing
  and Enforcement System) DPOR
• Purpose To develop a web-enabled
  application that will replace DPORs primary
  business systems, CLES and ETS,  in order to
  support the Department's new business needs.
• Lines of Business Consumer Protection Direct
  Service for Citizens Regulatory Compliance
  Controls and Oversight Revenue General
  Government Public Affairs.
• Priorities Meeting the needs of stakeholders in
  a more efficient and effective way Maintaining
  Virginias top ranked business climate
  Sustainable economic development Best managed
  state government.

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Technology Initiatives cont. . .
COMMERCE and TRADE SECRETARIAT

• Customer Contact Centers (CCC) VEC
• Purpose To be the cornerstone of VECs service
  delivery system redesign to make major components
  of the unemployment insurance and job services
  programs more accessible to its customers. These
  virtually integrated call centers are the phone
  option of VECs service delivery strategy
  providing our customers the ability to file a
  claim, inquire about an existing claim and
  register for work via our automated voice
  response system and our customer service
  representatives.
• Lines of Business Community and Social Services
  Economic Development Income Security Workforce
  Management Direct Service for Citizens Controls
  and Oversight General Government.
• Priorities Workforce development Meeting the
  needs of stakeholders in a more efficient and
  effective way Sustainable economic development
  Business climate Best managed state government.

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Technology Initiatives cont. . .
COMMERCE and TRADE SECRETARIAT

• Web-Enabled Financial Management System VEC
• (Approved for planning phase)
• Purpose To replace VECs current financial
  system, originally developed in 1969, in order to
  significantly improve usability and efficiency,
  enable VEC management to have timely information
  for decision-making purposes, and to provide more
  effective reporting to federal funds sources.
• Lines of Business Financial Management Controls
  and Oversight Planning and Resource Allocation
  General Government.
• Priorities Best managed state government.

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Technology Initiatives cont. . .
COMMERCE and TRADE SECRETARIAT

• Enterprise-Wide Initiatives Impacting CT
• GIS DMME, VEDP, VTC
• Online/Web-based Licensing DPOR, BOA, VRC
• Looking ahead
• Web-based applications for grant administration

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ITPRC Agenda
COMMERCE and TRADE SECRETARIAT

• Q A