Desktop Standards

1

• Desktop Standards
• Survey
• Alessandra Ciocio/Rosemary Evanoff
• CSAC, February 7, 2003

2
Background
Dianas last CSAC presentation on Desktop
Standards from the Business Application
Perspective

• Given the funding situation
• Strict Standardization would allow high level of
  support
• No Standardization would result in low level of
  support
• Lifeline Applications support limited by Vendor
  Product Functionality
• Costly to develop and maintain in-house
• Moving towards integrated Vendor-provided
  Solutions with minimum customizations
• Reduced maintenance costs
• Increased operational efficiency for end-user
• Dependent on Vendor Product strategy
• Vendors moving towards PC-only solutions

• Money spent on supporting non-PC users is money
  not spent elsewhere with potential greater value
  to the lab (BLIS, Backup, Spam Blocking, Helpdesk)

3
Motivation for a Survey

• We need to learn
• How many non-PC users need to access each
  lifeline business application
• How frequently do they need access to these
  applications
• How critical it is for them to access these
  applications from their primary (non-PC) desktop
  computers
• Alternatives to access these applications

• Human Resources Self Service
• LETS
• IRIS
• Purchasing
• Asset Management
• Email
• Calendar

Currently no issue in supporting multi-platform
- maybe in the future
http//isswprod.lbl.gov/survey/default.asp?ldap1
sid371
4
Procedure

• CIS compiles list of machines (and users) per
  division
• Currently done for Macs and Unix
• CIS compiles target users list
• CSAC members help with list in the next few days
• Survey and target users list final version
• Next week
• CSAC members sent out request to fill out survey
  to target users in their division
• 2 weeks to complete
• CIS performs quick analysis by division and give
  feedback
• to CSAC members if follow-up needed
• 1 week
• CIS completes analysis
• 1 week