PGF follow up procedure

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PGF follow up procedure

• 1. Whats required
• Contract specifications
• -Follow up each brief, full facilitation
• interventions
• -1, 3, 6, 12 months after discharge
• -Screen? 3, 6, 12 months if appropriate
• -Self care including suicide check
• -Calls range from 2 mins to 30 mins
  duration

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PGF follow up procedure

• 2. What we offer
• During Treatment
• Ring at 1, 3, 6, 12 months after onset of
  treatment or when requested
• Provide ongoing support during treatment
• Provide continuity of care same counsellor
  calls each time
• Relationship established prior to discharge
• Makes participation more likely after discharge
• Allows for interim safety checks upon request by
  counsellors
• (ie suicide alert support)

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PGF follow up procedure

• After the completion of treatment
• 1 month follow-up can be helpful if clients have
  dropped out of treatment due to a slip
• Some clients re-engage with counselling when
  contacted via f/up to date this is around 15
• Safety check done eating, sleeping, other
  interests
• Contract next call
• Canadian Gambling Screen if appropriate

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PGF follow up procedure

• 3 month follow-up CPGI
• Safety check done
• 15have re-engaged with counselling
• 5 wish to be left alone or cannot be reached
  most are the latter to date only 1 person has
  asked not to be called again
• 80 re-contract for next call

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PGF follow up procedure

• 3. How we do it
• At induction, counsellor asks client to fill out
  and sign this form
• PGF Follow-up Agreement
• Date
• Client NameID No..
• As part of our service we will provide ongoing
  support to your treatment _at_ 1, 3, 6 and 12
  monthly intervals. We will follow up the same
  schedule once you have stopped seeing your
  counsellor. This also helps us in planning better
  services.
• I agree to receiving telephone calls from PGF as
  ongoing support for me during and at the end of
  my treatment to discuss my progress. Information
  from follow up calls may be passed onto your
  counsellor.
• (Circle One) YES / NO
• It would be okay to leave a message if I am not
  available
• (Circle one) YES / NO
• The best telephone number to use is
• ..or
• Best day to phone would be (Circle one)
• Monday / Tuesday / Wednesday / Thursday / Friday
  / Saturday / Sunday
• Best time would be (Circle one)
• Morning /Afternoon / Evening /Anytime / Weekends
• Comments
  
• Please keep in touch and let us know if you
  change your phone number.

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PGF follow up procedure

• Sheet is faxed or scanned to Graham
• Graham logs calls to begin in 1 month
• If client not available, reschedules for
• -Same day, time next week for 2 weeks if
  still no connection
• -The following month after 2 months report
  unable to connect with this client

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PGF follow up procedure

• 4.Difficulties
• Odd hours
• Sometimes necessitates using cell pho
• Counsellors failure to introduce form to clients
• Failure to sell service
• Failure to scan/fax forms to be logged

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PGF follow up procedure

• Client related
• Unwilling to consent
• Wrong contact information
• Contact information changed
• Requested not to be called
• Unable to be contacted
• Never available

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PGF follow up procedure

• Frequently asked questions
• What are the most requested times clients request
  to be contacted?
• anytime is most common to date
• How many Follow up calls do you get to do on
  average a day?
• 20 to 25
• On average how many calls do you have to make in
  order to get through?
• 2 to 5 majority to date at first attempt