RackNap for Datacenter and Infrastructure Service Providers

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E-COMMERCE SOLUTION FOR DATACENTERS
AND CLOUD SERVICE PROVIDERS
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WHAT DOES THE BOOMING CLOUD MARKET HOLDS IN
FOR THE DATA CENTER CLOUD INDUSTRY?
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Over 100 Billion Opportunity Awaits in the
Cloud
Investment in cloud by SMBs in 2015
Investment in cloud by SMBs in 2018
Global distribution of investment by SMBs in
cloud from 2015 to 2018
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What DATACENTER CLOUD PROVIDERS need to do to
successfully capitalize on the cloud market?
Provide great customer experience
Enable complete automation
Manage everything from a single pane of glass
Expand reach with multi-tier partner channels
for super-quick service delivery and
comprehensive monitoring
through a smart customer support system
to improve efficiency of all business functions
to increase sales and revenue
Comprehensive Automation Platform for service
delivery, management and monitoring
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BUT, How does a Datacenter / Cloud Service
Provider handle the technical complexity?
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RackNap handles all API integrations, and
everything technical related to the
provisioning, delivery and monitoring of cloud
services, so you can go to market quickly and
keep your focus solely on business.
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Public Cloud
Public Cloud
Hybrid Cloud
Private Cloud
Hybrid Cloud
Private Cloud
Datacenter / Cloud Service Provider
What can RackNap do for the Datacenter and Cloud
Service Providers? RackNap provides an
end-to-end complete business platform with
complete automation for all functions, so that
the Datacenter and cloud providers can handle
everything at one place.
Other Services
Other Services
Partner Channels
Sales Marketing
Billing Pricing
Inventory Assets
Support CRM
Marketplace
Business Analytics
Customer Panel
Data Center / Cloud Service Provider
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How can DATACENTER / CLOUD PROVIDERS become all
equipped to instantly start selling cloud
services with RACKNAP?
End-to-end complete business automation
Full integration with almost all 3rd party
applications
Instant provisioning quick service delivery
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Cloud Service Provider / Datacenter

• Instantly Provision Servers
• Build services on server storage virtualization
• Orchestrate and monitor resources
• Install, manage upgrade servers

Manage different cloud provider modules and also
integrations with third party applications

• Complete Control from a single interface
• Monitor Resources
• Upgrade and Pause Services
• Raise Support Tickets

Customer
Have a direct look in to cloud architecture with
graphical interfaces
Easily manage network infrastructure and
inventory with granular visibility
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Inventory and Asset Management

• Use a single dashboard for all purposes
  tracking inventory build, deliver administer
  servers, get usage statistics, etc.
• Use proactive monitoring define threshold
  limits and generate triggers when inventory is
  about to go out of stock and take action
  accordingly.
• Manage infrastructure and virtualized network
  inventory, required to run cloud services, in a
  more flexible way.
• Speed up service delivery with defined rules for
  building servers, VMs and other instances
  replicate those in demand and keep in inventory
  for quick delivery.
• Properly categorize assets along with their
  vendor information, OEM information, serial
  numbers, license keys other details.

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Support Process Management

• Provides customer self-service options with
  product-wise knowledgebase, FAQs, troubleshoot
  information and video tutorials.
• A ticket is raised only if the issue is not
  resolved with customer self-service module.
• Ticket is auto-assigned to appropriate CSR
  depending on the issue type other parameters.
• On resolution, Knowledgebase is updated for auto
  issue resolution the next time.
• Automatically collects customer feedback and
  maintains a complete record of clients personal,
  sales, billing support history and more.

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Marketplace and Product Display Platform

• Sell Public, Private, Hybrid cloud and other
  cloud and infrastructure services with complete
  end-to-end automation.
• RackNap backend is integrated with backend and
  details like pricing, plan configurations, etc.
  are auto-updated on your website in one click.
• RackNap is integrated and auto-synced with
  leading LiveChat software for better customer
  relationship management.
• Multiple leading payment gateway are integrated
  with RackNap and marketplace.

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Sales and Marketing Flow

• Automatically track marketing campaigns, assess
  performance and evaluate ROI.
• Have a complete visibility into sales cycle,
  know current status of any lead and take instant
  action.
• Create, schedule and expire promotions and
  discount coupons.
• Upsell and cross-sell by sending automated mails
  and having products visible to client in member
  panel.
• Set targets and incentives for your sales team
  and continuously monitor their performance.

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Multi-tier Channel Partner Management

• Create multi-tier partner networks and manage
  complete partner activities by tracking their
  revenue, commission, new sign-ups and more.
• Define discount/commission slab for different
  partners and for different products.
• Give admin panel to partner customer panel for
  his end customer.
• Provide ability to extend white label support for
  partners end customers.
• Provide sales marketing resources to partner in
  panel for better performance.

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Billing and Pricing Management

• Consolidated billing including complete
  accounting of cloud costs and chargeback separate
  pricing structure for different billing cycles
  with tiered pricing.
• Create any kind of plan free, one-time,
  recurring, contract-based, hourly or other
  pay-per-use model, etc.
• Have separate pricing structure for different
  billing cycles with tiered pricing.
• Create discounts and apply to products the way
  you want.
• See complete billing history of a customer from a
  single dashboard.
• Show complete billing information to customer in
  his customer panel.

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Business Intelligence and Analytics

• Get complete organizational data in simplified
  graphical formats at the click of a button.
• Get complete insight into organizational
  financial data - total income, sales, paid and
  unpaid invoices etc. for better channelizing of
  funds, forecasting and budgeting.
• Single pane availability of requisite information
  about sales and marketing team to track, analyze
  and optimize their performance in an actionable
  way.
• Get access to real-time support metrics, take
  smart decisions by measuring and analyzing your
  support services on a continuous basis.
• Get inventory forecasting based on current
  availability and upcoming demand based on sales
  leads.

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Customer Panel

• With RackNap, give your customers complete
  control with a powerful Customer Panel.
• It is a single point of access where customers
  can see all their relevant information and manage
  their services.
• Most important dashboards related to services,
  support and billing, with important notifications
  are visible at the login itself.
• Client gets complete control over its services
  from within the member panel, including
  monitoring resources, upgrading services and
  raising tickets from a single interface.
• RackNap's customer panel also gives you the
  opportunity to generate additional revenue
  streams by cross-selling and upselling to
  existing customer base.

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With RackNaps such great capabilities, you can
achieve so much like.
Manage all technical aspects from provisioning up
to inventory from a single pane of glass.
Monitor resource bandwidth consumption, server
status network inventory from a single
interface.
Empower your customers with a powerful customer
panel
Provide a great customer support to your
customers.
Expand more, with multi-tier channel partner
network.
Get complete visibility in to everything, with
business intelligence.
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RackNap comes integrated with
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www.racknap.com support_at_racknap.com