TRAINING FOR INDEPENDENT TRAVEL AGENTS

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TRAINING FOR INDEPENDENTTRAVEL AGENTS
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Hotel Introduction

• Different sources to help book hotels
• Different hotel booking engines on website.

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Hotel Categories

• Garden View
• Mountain View
• City View
• Partial Ocean View
• Ocean View- Be Careful!
• Ocean Front
• Beach Front

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General Hotel Information

• Hotel Ratings
• Deluxe or Luxury 4 or 5 star hotel similar to a
  Ritz Carlton or Hyatt Regency
• First Class 3 Star hotel similar to a Holiday
  Inn
• Tourist or Budget 1 or 2 star hotel similar to a
  Ramada or Super 8
• Types of Hotels
• Airport
• Downtown/Convention
• Motels
• Resort Hotels
• Condos
• Bed and Breakfast
• Hostel-Europe

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Hotel Rates

• Factors to affect rates
• Property location
• Room Location
• Room size
• Number of people in room-extra fees possible
• Efficiency/studio/suites
• Meals
• Availability
• Season-high vs low
• Day of week- weekend vs mid-week
• Length of stay

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Agent Rates

• Call direct
• ichotels.com- Comfort Inns, Quality Inns, etc.
• agentnet.com/ccra
• starwood hotels (Sheraton) education rate

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Booking Hotels

• Use our IATAN/IATA/CLIA/ARC 33530556
• You book you get 50 of commission
• Hotels booked individually typically not pre-paid
• Most hotel reservations require a credit card
  guarantee..some 1 night deposit
• Room description/views can be creative
• Maximum of guests may apply/additional rates.

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Client Information Needed

• Name for the reservation
• Number of guests and ages
• Location of hotel
• Check-in/check-out dates
• Number of nights
• Type of room
• Bedding
• View
• Smoking/non-smoking
• Special requests
• Applicable discounts/coupons or negotiated rates
• Government rates are usually non-commissionable
• Frequent stay number
• Credit card to guarantee reservation

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Documenting the Reservation

• Reservationists name-Phone
• Print copy- email
• Date and time of reservation
• Name of hotel, address, phone
• Dates of check-in/check-out
• Type of room
• Rate plus taxes
• Note any rate changes during the stay
• Guarantee for late arrival or one night deposit
• Confirmation
• Cancellation Policy
• Send in a Booking Form

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Resources

• Script
• Park/Fly Hotel Packages
• May need to call the hotel directly for these
  rates
• International Holidays www.internationalholidays.
  com username 33530556 password kprice or call
  them at 1-800-245-1573
• Hotel Directory phone numbers
• Agent Net www.agentnet.com contact the Pulaski
  office for username password.
• Website for preferred suppliers.