Corporate 2 Template

1
(No Transcript)
2
WHO WE ARE

• Clevora was established in 2011.
• We aim to provide premium Customer Care Services.
• We cater to B2B B2C companies.
• Our company is offering top-quality products and
  friendly customer service to different clients
  all across the world.
• We provide multimedia customer communication
  solutions E-mail, Web-Chat, Co-browsing,
  Semi-automated Responses, Data management, Data
  validation, Software support.
• Clevora has experience with back office support,
  software development and customer relationship
  management such as email processing and
  information filtering and sorting.

3
SERVICES WE OFFER

• Technical Helpdesk Services
• First level support
• Web-assisted support
• Data management
• Data Fulfilment
• Indexing
• Forms Processing, HTML/XML
•  
• Web based support through e-mail chat
• Live Chat
• Web Call Back
• Web Collaboration
• Web Call Through

• Processes
• Inbound
• Outbound
• Blended calls
• Data validation
• Capture, encoding conversion
• Database cleanup Management
• Web mining on any market research,
• Merging comparison  
• Customer Care Services
• Helpdesk for customer queries related to products
• Status of orders
• Billing
• Pre and post sales service
•   
•  

4
SERVICES WE OFFER
5
Back Office Support
6
(No Transcript)
7
Software Support
8
(No Transcript)
9
Projects which have been developed by us

• E-Commerce portfolio
•  
• http//www.bestutensil.com/  
• http//www.colavita.com/  
• http//www.eatatmothers.com/  
• http//www.bluestone.com/  
• http//tell.com.sg/fatcat/  
• http//www.buyerease.com/index.html  

• Apps
• https//play.google.com/store/apps/details?idcom
  .awesome.quotes.on.pics.free  
• https//play.google.com/store/apps/details?idcom.
  appsbucket.cool.pencil.camera.free  
•  https//play.google.com/store/apps/details?idcom
  .app.bucket.cool.twin.camera.fre  
• https//play.google.com/store/apps/details?idcom.
  advanced.split.camera.free  
• https//play.google.com/store/apps/details?idcom.
  cyworld.camera  
• https//play.google.com/store/apps/details?idcom.
  nate.fortune  
• http//www.gromsocial.com/index.php?
  optioncom_signupviewregistration  
• http//www.rugdoctor.com/  
• http//www.cgrs.com/  

10
Major challenges for all companies

• Service quality
• Operating costs
• Excellent cost - benefit and service-level
  metrics can be reached

11
Our solutions and services.

• Customer relationship management
• Financial and accounting
• Outsourcing of HR processes
• Knowledge process outsourcing
• Logistics/procurement/supply chain management
• Internal activity allocation (reconciliation) -
  Clevora aspire service

12
Your advantages

• Reliable best practices, platforms and tools
• Global standards and proven best-of-breed
  processes
• Lower spending on capital investment and
  maintenance costs
• High quality services through our global network
  delivery mode
• Built-in control mechanisms and meaningful
  reporting

13
(No Transcript)
14
THE LOGISTICS

• Clevora is a state-of-art contact center in
  Noida, with an initial capacity of 80, with a
  provision to ramp up the total capacity up to 250
  seats across 3 shifts (7 24 365).
• Our team of agents is headed by trained
  professionals, with more than 10 years of
  experience.
• Our organization is quipped with the latest
  technology available in Telecommunication and
  Data Equipment.

15
THE LOGISTICS

• Exhaustive power back-up systems are available,
  if needed.
• We have telephonic redundancy and hardware
  infrastructure that includes built-in backup
  systems and hot plugged critical part
  redundancies.
• We have stringent SLAs with all our suppliers
  and vendors.

16
TECHNOLOGY WE USE

• Customer Relationship Management (CRM) Software

• Recorder  
• Call Disposition
• Script Reader
• Report Maker
• Independent Modal Dialer
• World Wide Report Checking
• Call Record Compressor
• Internal Chatting

• VOIP
• 3 - way calling
• Call blocking 
• Call forwarding
• Call hold
• Call return
• Call waiting
• Caller ID
• Redial
• Voicemail
• Updated Technical Equipments

• We are working on VOIP with TDM and SIP
  Technology solution with self customized CRM

17
QUALITY PROCESS MANAGEMENT

• Seamless Process Transition ensures that
  during the initial stages of migration of a
  clients process, the client can provide
  uninterrupted service to the customer and
  minimize any internal impact the transition may
  have on the business.
• Effective Process Management ensures that once
  the process is handed over to our operational
  team, it is efficiently and effectively managed,
  ensuring the expected levels of performance.
• Continuous Process Improvement enables the
  Quality Team to ensure processes are verified
  cconstantly and modified as required.

18
OUR POLICIES

• Clevora adheres to Do Not Call Policies and
  Telemarketing Laws.
• Some of the key metrics of our outbound support
  include
• - Contacts per hour
• - Sales per hour
• - Closed Applications / Surveys / Customers
  per hour
• - Cost per Customer / Loan / Completed Survey
•  

19
WHY US?

• Innovative and dynamic leadership.
• Use of advance technology.
• Experienced team handling customer service and
  technical support.
• Cost effective solutions (247 service).
• Adherence to international quality norms.

20
Clevora At a Glance
21
THANK YOU

• Address A 38K, SECTOR 64, NOIDA, U.P. 201301
• Team Clevora
• Clevora Help Desk 91-0120-456-7514
• Mobil 91 09953310085, 91 09818632888Email
  sales_at_clevora.in             www.clevora.in
• Skype Clevora.india