LGBTQ Domestic Violence Technical Assistance

1
LGBTQ Domestic Violence Technical Assistance
Training Project
Developing Effective Partnerships with LGBTQ
Groups and Organizations
2
Teleconference Call Objectives

• Provide suggestions to support DVP Shelter
  Agencies in pursuing partnerships with LGBTQ
  groups and organizations in order to improve
  access to services for LGBTQ DV victim/survivors.
  

3
Agenda

• CDPHs U/U TAT Project Measurable Performance
  Outcome Indicator 3 Types and Numbers of
  Partnerships
• Benefits and steps of partnering with LGBTQ
  groups and organizations
• Partnership opportunities, challenges and
  strategies brief discussion

4
1. CDPHs U/U TAT Project Partnerships
Measurable Performance Outcome Indicator
5
Criteria for MPOI 3 Partnerships

• Partnerships and linkages may be formal, written
  agreements between the DVP shelter agency and
  another organization (e.g., a Memorandum of
  Understanding) (CQI Guidance Manual, p. 27).
• They may also be less formal partnerships or
  linkages between agencies so long as
  representatives from both organizations have
  discussed the partnership and agreed upon a
  mutual linkage on behalf of LGBTQ clients (CQI
  Guidance Manual, p. 27).
• Provide TAT on LGBTQ-specific partnerships and
  linkages with local, State, and Federal providers
  serving the LGBTQ population (U/U Project SOW,
  2.1.d.7)

6
Criteria for MPOI Partnerships

• LGBTQ-specific partnerships/linkages may include,
  but are not limited to LGBTQ-specific (CQI
  Guidance Manual, p. 30-31)
• domestic/sexual violence providers/programs
• mental health providers/programs (including
  private therapists that specialize in working
  with LGBTQ populations)
• substance abuse providers/programs
• community/social support groups, including
  informal community groups, i.e., does not need to
  be a 501(c)(3)
• legal services
• businesses

7
2. Benefits and steps of partnering with LGBTQ
groups and organizations
8
Benefits of Partnering with LGBTQ Organizations
and Groups

• Partnership a cooperative relationship between
  people or groups who agree to share
  responsibility for achieving a specific goal

9
Benefits of Partnering with LGBTQ Organizations
and Groups

• Benefit Share responsibility for improving
  access to services for LGBTQ populations.
  Examples
• LGBTQ-owned business can donate LGBTQ specific
  posters, books and magazines
• LGBTQ community center can help with community
  outreach
• LGBTQ therapist can be a referral resource and a
  support group facilitator
• LGBTQ legal organization can advise Advocates on
  legal issues for LGBTQ clients

10
Steps to Partnering

• Establish baseline data
• Identify priority areas
• Research potential partners
• Reach out
• Make the agreement
• Track efforts and improvements
• Report to CDPH/MCAH/OFP Branch

11
1 Establish Baseline Data

• List the LGBTQ partnerships and linkages (that
  meet the criteria) that your agency had in place
  prior to January 1, 2008.
• For example
• 1 partnership LGBTQ community center
• 1 partnership Susie Q, a therapist who
  specializes in working with LGBTQ clients

12
2. Identify priority areas for partnerships

• Examples
• Improve training for staff and volunteers
• Make changes to the office and shelter physical
  environment
• Increase LGBTQ voices on Board and advisory
  groups
• Develop LGBTQ-specific outreach materials
• Conduct community outreach
• Improve services for LGBTQ clients, e.g. legal
  advocacy and counseling
• Develop LGBTQ-specific services, e.g. support
  groups and prevention education

13
3. Research potential partners

• Examples
• Improve training for staff and volunteers
• LGBTQ community center, consultant or PFLAG
  member?
• Make changes to the office and shelter physical
  environment?
• LGBTQ-owned business or student group
• Increase LGBTQ voices on Board and advisory
  groups
• LGBTQ social support/recreation groups

14
3. Research potential partners

• You may decide also to
• Modify and strengthen existing partnerships
• Participate in future LGBTQ DV TAT Project
  teleconference calls whereby we will introduce
  you to 1-2 potential partners per reporting
  period
• NOTE Your participation in TAT from the LGBTQ DV
  TAT Project does not count as a partnership.

15
3. Research potential partners

• Internet search engines, such as Google
• Contact the closest LGBTQ community center and
  ask for referrals
• Contact local colleges to see if they have an
  LGBT student group
• Look for local chapters of PFLAG (Parents and
  Friends of Lesbians and Gays, GLSEN (Gay, Lesbian
  and Straight Educators Network), GSAs (Gay
  Straight Alliances) at high schools
• Look in the classified pages of LGBTQ magazines
  and newspapers
• Ask the LGBTQ DV TAT Project to help!

16
4. Reach out!

• Be clear what you are asking for and what you are
  offering cross refer clients, cross training,
  access materials, fee-for-services, etc.
• Determine who from your agency should contact
  who within the potential partner organization and
  by what means Program Director emails/calls
  Program Director out volunteer calls the
  leader of a social support group etc.
• Make contact!

17
5. Make the Agreement

• Explore options together, clarify and decide what
  type of partnership (informal verbal agreement,
  formal MOU, fee-based contractual relationship,
  etc.)

18
5. Make the Agreement

• Be sensitive to the need to establish trust!
• It often takes time and experience to build trust
  
• Communicate commitment to serving LGBTQ
  communities and be clear about what services are
  not accessible and why
• Communicate commitment to addressing bias and
  discrimination, including if your agency has a
  non-discrimination/inclusion policy and training
  for staff on how to address bias based on sexual
  orientation and gender identity

19
6. Track Efforts and Improvements

• Record data on new, modified and strengthened
  partnership during the reporting period
• Date of improvement
• Name of the organization/group
• Type of organization
• Type of improvement
• Description of improvement

20
6. Track Efforts and Improvements

• Example 1
• Date 4/5/2008
• Name of organization The Neighborhood LGBTQ
  Center
• Type of Organization Community
• Type of Improvement Modified/strengthened
  existing partnership
• Description of Improvement Verbally agreed to
  conduct cross-training once a year. Updated staff
  contact information. Confirmed agreement to
  continue to provide outreach materials to them.
  They agreed to continue to make referrals to our
  agency.

21
6. Track Efforts and Improvements

• Example 2
• Date 5/15/2008
• Name of organization Parents and Friends of
  Lesbians and Gays (PFLAG)
• Type of Organization Social support
• Type of Improvement New
• Description of Improvement Verbally agreed that
  we would provide outreach materials about LGBTQ
  domestic violence to them they agreed to assist
  with outreach and make referrals to our agency

22
6. Track Efforts and Improvements

• If you want to space your work out and report
  improvements in each CDPH reporting period, then
  establish or strengthen at least one LGBTQ
  partnership per reporting periods
• January-June 2008
• July-December 2008
• January-June 2009

23
Report to CDPH/MCAH

• Reporting Instructions begin on p.25 of the CQI
  Guidance Manual.
• Figure 3 New Reporting Tool is on p. 28 of the
  CQI Guidance Manual.
• Report on MPOIs to CDPH online and send
  electronically to your Contract Manager in the
  same manner you currently report to CDPH
• Reporting periods cover 6 months only
• Jan. 1 June 30 (due July 31)
• July 1 Dec. 31 (due January 31)
• First Reporting Period January 1 through June
  30, 2008!

24
Report to CDPH/MCAH

• MPOI data will be reported on a new worksheet
  that is part of the current reporting tool (where
  DVP shelter agencies report to MCAH/OFP on number
  of clients served, number of restraining orders
  and number of safety plans).

25
New Worksheet for U/U Project
26
Reporting on MPOI 3 for LGBTQ Populations
DVP Grantees are required to report on one
Measurable Performance Outcome Indicator (MPOI)
for each of the U/U Populations
U/U Populations
DDD
LGBTQ
MH/SA
MPOI 3
Types and Numbers of Agency Partnerships/ Linkages
Numbers of New Partnerships
2
Types of New Partnerships
Com-munity social
27
3. Partnership opportunities, challenges and
strategies brief discussion
28
Thank you for your participation!For follow up
technical assistance and training on this and
other LGBTQ topics, please contact the
point-of-contact person for your region

• Northern and Bay Area Regions Pablo Espinoza,
  pablo_at_cuav.org or 415-777-5500 ext. 313
• Central Region Lisa Fujie Parks, lisa_at_cpedv.org
  or 510-967-0369
• Los Angeles and Southern Regions Mary Case,
  mcase_at_lagaycenter.org or 323-993-7504