Incident Command System Instructional

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Emergency Response Planning at UWM
National Incident Management System (NIMS)
Sue Weslow, Associate Vice Chancellor Prepa
red by Finance and Administrative Affairs
Professionals Facilitating YOUR Success
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Emergency Response Planning at UWM

• Emergency Response Planning (ERP) has two phases
• NIMS the initial response to an emergency
• COOP/COG Continuation of Operations/Continuation
  of Government, includes pandemic planning
  (covered in separate training)
  
• ERP is a multi-department effort, crossing
  divisions
  
• UWM Emergency Response Coordinators Laura Pedrick
  (lpedrick_at_uwm.edu) and Sue Weslow
  (sweslow_at_uwm.edu)
  
• Divisions will continue to be involved in
  planning for and make decisions about areas they
  oversee or have expertise in (i.e., ERP not
  intended to take over others responsibilities)

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The Basics of NIMS

• What is it? A management system designed for
  emergency responders from different jurisdictions
  and disciplines to work together in initial phase
  of emergency
• Why are we doing it? On February 28, 2003,
  President George W. Bush signed Presidential
  Directive 5 establishing NIMS
  
• Why at UWM? Good management practice if we are
  not compliant, we may not be eligible for certain
  federal grants or disaster recovery reimbursement
  

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More Basics of NIMS

• Other reason to do at UWM Promote safety of our
  community need to be able to work with each
  other and community in emergency pursuant to
  federal structure and requirements lessons
  learned from responses to September 11th
  terrorism acts
• Benefits A unified approach to managing
  incidents standard command and management
  structures and emphasis on preparedness, working
  together, and resource management JUST GOOD
  CRISIS MANAGEMENT

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• Incident Command System
• The management structure used in NIMS is
  Incident Command System (ICS)
  
• ICS is the model to organize and control
  emergency situations
  
• NIMS is the over-arching federal program ICS is
  the detailed management model
  
• ICS was first developed in the 1970s following
  a series of fires in California
  
• Studies found that response problems in fires
  were far more likely to result from inadequate
  management rather than any other reason
  

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• The Basics of ICS
• Standardized management tool for small and large
  emergency and non-emergency situations
  
• May be used for planned events, natural
  disasters, and acts of terrorism
  
• ICS applies during immediate disaster/event
  recovery phase has different structure called
  COOP/COG (Continuation of Operations/Continuation
  of Government a separate phase of emergency
  response)
• UWM should expect to take care of itself at least
  for the first 72 hours in large scale emergency
  
• I.E. Hurricane Katrina

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Principles of ICS

• PRIORITIES
• Keep citizens and responders safe
• Achieve objectives (i.e., put out fire)
• Use resources efficiently
• GUIDELINES
• Supervisor must delegate, otherwise you're it!
• Only have 3-7 people reporting to you each
  person only has one supervisor
  

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Types of Command Within ICS

• Single Command
• ICS kicks in when there are 4 or more responding
  units (i.e, 4 police cars arrive on a scene)
  
• Typical type of command UWM
• Unified Command/Shared Command
• Units from separate areas are involved
• MFD, MPD, and multiple UWM units

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TYPICAL ICS STRUCTUREOnly fill in needed
boxesIC can change during incident
Liaison Officer
Scribe
INCIDENT COMMANDER
Safety Officer
Public Information Officer
Operations Section
Logistics Section
Finance / Administration Section
Planning Section
Chancellor and Executive Cabinet
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INCIDENT COMMANDER
Command Staff
Public Information Officer
Liaison Officer
Safety Officer
Scribe
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• Incident Commander
• IC is the first responder on the scene
• Then transferred to responder with greatest
  expertise
  
• Operational not administrative, which is contrary
  to the normal administrative structure
  
• Example During boiler incident, IC would be Heat
  Plant Superintendent, not the Chancellor or a
  Vice Chancellor (during the phase when the boiler
  is down)
• In this example, if the boiler situation was
  under control but we had to wait a week for a new
  boiler to be installed, the Provost would likely
  become IC for the operation of managing the
  campus shutdown

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• Public Information Officer
• One person shares information with campus, media,
  outside agencies
  
• University Relations staff will determine
  spokesperson
  
• PIO is the information gateway
• Shares information with campus (i.e. UWM
  homepage, mass e-mails)
  
• Monitors media coverage
• Stationed at command post
• Example In boiler incident, PIO determines
  spokesperson based on circumstances
  

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• Liaison Officer
• Only used in large-scale incident
• Coordinates technical information with other
  responding agencies
  
• Example In boiler incident, could be the
  Physical Plant Services (PPS) Director who
  communicates with fire department, power company,
  vendors, etc.

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• Safety Officer
• Ensures safety of all responders
• Example In boiler incident, University Safety
  and Assurances (USA) would monitor operations
  for safety (i.e., ensure correct safety equipment
  procedures are used)

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• Scribe
• Only used in large-scale incident
• A knowledgeable person who documents the incident
  response (i.e. who, what, when, where)
  
• The purpose of this function is to create records
  for de-briefing and to seek reimbursement
  

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GENERAL STAFF Only fill positions needed. Operat
ions and Planning often the only ones used.

INCIDENT COMMANDER
PLANNING SECTION
OPERATIONS SECTION
Chancellor and Executive Cabinet
LOGISTICS SECTION
FINANCE/ADMINISTRATIVE SECTION
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FUNCTIONS OF GENERAL STAFF
OPERATIONS SECTION Response in the field
PLANNING SECTION Develop plan for next phase (i
.e. next hour, day, week)
Chancellor and Executive Cabinet
FINANCE/ADMINISTRATIVE SECTION
Tracks and pays for labor,
supplies and reimbursement
LOGISTICS SECTION Provides resources
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OPERATIONS SECTION
OPERATIONS SECTION Response in the field
Branches
Staging
Strike Team
Groups
Divisions
Task Force
Single Resource
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• Operations Section
• The workers addressing the emergency
• Typically includes UWM Police, Milwaukee Fire
  Department, Milwaukee Hazmat, County EMS and
  Ambulance
  
• Also PPS, Student Union and Residence Life
  maintenance security, USA, IMT, Norris Health
  Center, Human Resources (HR), Milwaukee Police
  Department and others as needed

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OPERATIONS SUB-UNITS
BRANCHES UWM responding departments
DIVISIONS Geographic (i.e. Campus Quadrants, O
ff-Campus Sites)
GROUPS Functional (i.e. Utilities, Public Safet
y,
Health)
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• Divisions
• Strike Team homogeneous resources
• Example UWM Police Department at a rowdy
  concert
  
• One PD team conducting crowd control
• Another PD team directing traffic
• Task Force mixed resources
• Example Police, Fire Department, USA, and
  Chemistry Department responding to a chemical
  spill
  
• Single Resource leaders
• Example Heat Plant staff repairing a pressure
  gauge
  

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PLANNING SUB-UNITS
PLANNING SECTION Plan for next phase
CHANCELLOR AND EXECUTIVE CABINET
Resources Unit
Demobilize Unit
Situation Unit
Documentation Unit
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• Planning Section
• Decision-makers plan for next hour, day, week,
  etc., including transition to recovery
  
• Once the immediate danger is done and technical
  Incident Commanders work is complete, the
  Chancellors Cabinet takes over
  
• Who participates depends on size and type of
  incident
  
• The lesser the impact of the incident, the less
  likely that Chancellor and Cabinet needed (i.e.
  broken pipe)
  
• Potential participants are Chancellor, Executive
  Cabinet, Emergency Response Coordinators, UWM
  Police Chief, Directors of PPS, USA, HR, Legal
  Affairs, Norris, Deans, and other Directors as
  needed
• Example If campus shuts down for a week due to
  Boiler Failure in winter PPS would tackle
  immediate issues, then Chancellors Cabinet would
  identify class schedules, class locations,
  alternate research labs, employee assignments,
  facility access, etc.

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PLANNING SUB-UNITS
RESOURCES UNIT Determine on-going and a
dditional
resources needed
DEMOBILIZATION UNIT Clean up and put away
SITUATION UNIT Assess changes in incident over
time
DOCUMENTATION UNIT Prepare written plan
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• Resources Unit
• Determines on-going and additional resources
  needed
  
• Example Mumps
• Campus needs information about how to stay
  healthy
  
• Norris needs extra staff to give immunizations
  and keep records
  
• Norris needs space to hold immunization clinic
• Faculty require information about know to excuse
  affected students
  
• Students need information about make-up exams,
  etc.
  
• Campus needs funds for extra, unusual expenses
• Example In boiler incident
• Buildings need temporary heaters
• Classrooms need alternative locations
• Transportation for faculty and students to
  alternative locations
  
• Temporary housing and meals for Sandburg
  residents
  
• Examination of employee assignments

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• Situation Unit
• Only utilized in high level emergency
• Assesses changes in incident over time
• Responds to circumstances that are initially not
  apparent and that change
  
• Can be internal or external
• Example In the boiler incident
• Recognition of asbestos hazard after initial
  blast
  
• An ice storm hits Milwaukee, Sheriff closes
  highways
  

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• Documentation Unit
• Prepares written plan
• Only used in complex incidents
• Map out roles and responsibilities in case of a
  regional disaster
  

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• Demobilization Unit
• Would work to transition into COOP/COG phase
  (COOP/COG has own procedure)
  
• Clean up and put away
• Resumption of business post-incident
• Ensure unused resources are accounted for
  following incident

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LOGISTICS SUB-UNITS
LOGISTICS SECTION
Communication Unit
Service Branch
Medical Unit
Food Unit
Supply Unit
Facilities Unit
Support Branch
Transportation Unit
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LOGISTICS SUB-UNITS
Service Branch
Food Unit
Medical Unit
Communication Unit
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LOGISTICS SUB-UNITS
Support Branch
Supply Unit
Facilities Unit
Transportation Unit
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FINANCE AND ADMINISTRATIVE SUB-UNITS
Note the sub-unit name is federal term not
intended to mirror our campus division of same
name
FINANCE/ADMINISTRATIVE SECTION
Payroll Unit
Compensation Claims Unit HR, Risk Mgmt.
Procurement Unit Purchasing
Cost Unit BFS
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FINANCE AND ADMINISTRATIVE SUB-UNITS
COMPENSATIONCLAIMS UNIT HR, Risk Mgmt.
PAYROLL UNIT
COST UNIT BFS
PROCUREMENT UNIT Purchasing
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ICS Structure for Bomb Threat in Residence Halls
Incident Commander UWM Police Lieutenant
PIO VC of University Relations
Planning
Operations
UWM PD
VC for Student Affairs
Director of Residence Life
Milwaukee FD
VC for Finance and Admin. Affairs
UWM Police Chief
Emergency Response Coordinator
Dean of Students

Norris Director
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ICS Structure for Boiler Incident No Heat for
One Week in FebruaryDay 1 to Stabilize Heat
Situation
PIO VC of Univ. Relations or FS Representative
Incident Commander Heat Plant Superintendent
Safety Officer USA Assistant Director
Operations
Planning
Logistics
Finance/ Administrative
FS Shops Supervisor
Chancellor Cabinet
Purchasing
BFS Director
Other FS Staff
Deans
Space Manager
Payroll
Utility Company
Emergency Response Coordinator
University Architects / Planning and Transportati
on Director
Risk Management
Police Chief
Residence Life Director
Milwaukee County Emergency Management
USA Director
Union Director
Legal Affairs Director
Klotsche Director
HR Director
Building Chairs
IMT Director
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ICS Structure for Boiler Incident No Heat for
One Week in FebruaryDay 2-7 to Stabilize Heat
Situation
Incident Commander Provost
PIO VC of Univ. Relations
Operations
Planning
Logistics
Finance/ Administrative
FS Shops Supervisor
Chancellor Cabinet
Purchasing
BFS Director
Other FS Staff
Deans
Space Manager
Payroll
Utility Company
Emergency Response Coordinator
University Architects / Planning and Transportati
on Director
Risk Management
Provosts Staff
Residence Life Director
Milwaukee County Emergency Management
USA Director
Union Director
Legal Affairs Director
Klotsche Director
HR Director
Building Chairs
IMT Director
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ICS Structure for the Mumps
Incident Commander Norris Director
PIO VC of Univ. Relations
Operations
Planning
Norris Manager
VC for Student Affairs
Other Norris Staff
Provosts Office Representative
Emergency Response Coordinator
Milwaukee Health Department
Milwaukee Health Department
School of Nursing
USA Director
Union Operations
Legal Affairs Director
HR Director
Enrollment Services Representative
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Next Steps

• Start of discussion
• Revise our Emergency Response Procedures
• Continuity of Operations (COOP) and Continuity of
  Government (COG) 18-month timeframe from State
  
• Includes planning for pandemic flu
• Training including exercises
• Need to develop and maintain connections with
  community resources
  

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Questions?