Roxie Thomas Chrysler LLC

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Roxie ThomasChrysler LLC

• Senior Manager GSA/Government Sales

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Organization Sales
Roxie Thomas Senior Manager GSA Gov Sales
202-414-6720
8 Regional Government Sales Representatives
Gena Edwards Great Lakes 248-761-4836
James McCoy South East 407-421-4934
Joe Branda North East 845-216-0621
Peter Kash South West 972-679-5277
Roger Boyle West Coast 949-439-2144
Susan Crockett Mid-Atlantic 410-736-9730
Open
Michelle Downing Denver Region 720-244-8679
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2007 Growing Pains

• Delivery times delayed due to material shortages
  and plant downtime
  
• Bottle neck at VCC limiting production, VCC will
  be operating on 2 shifts for 2008 MY
  
• Special Paint Will still require a total of 50
  orders nationwide before vehicles can be built
  
• Currently exploring options that will eliminate
  this minimum requirement
  

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2008 Dodge Car Product Improvements

• Interior
• Complete interior refresh
• New interior color/fabric Dark Slate Gray
• Tire Pressure Monitoring System Standard
• Option of Side Curtain Airbags in combination
  with Seat-Mounted Side Airbags
  
• New Lock Sets with Stub Key for
• Revised IP
• Paint
• Light Sandstone (PKG)
• Dark Titanium (PDT)
• Silver Steel Metallic (PA4) Deleted
• Marine Blue (PB6) Deleted

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Product Improvements Continued

• Electrical
• WIN/Fobik Key system
• TIPM Start prevents double starts and preserves
  battery, ignition and gear life
  
• New Mast Antenna
• Magnum Specific Changes
• New Front Fascia w/flat license plate mount
  provision
  
• New Headlamps

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2008 MY Police Package Product Changes as
recommended by the PAB

• Vehicle Theft Alarm (LSA) now optional
• Interior Courtesy Lights will operate via the
  dimmer switch only
  
• Instrument Cluster will display engine idle
  hours in addition to the engine on hours
  
• Key FOB will open trunk at all times regardless
  of ignition status
  
• Add top speed limit option for 5.7 engine to 129
  MPH vs. current 145 MPH
  
• Addition of Street Appearance Package option
  (AEB)
  

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Street Appearance Package - AEB
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2008 MY Police Package Product Changes Cont

• Delete heated outside mirrors (GTB) as an option
  and replace with power, folding, heated body
  color mirrors (GUK)
  
• Key Alike Add Multiple Codes
• Four Selectable Codes Running 2008 MY
• Improved AC at idle
• Stronger Deck lid Struts
• Available from MOPAR P/N 05152205AA
• Improved fasteners on Equipment bracket which is
  now a no cost option
  
• ESP change from 3 modes to 2

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ESP What is does?

• Constantly compares the drivers intended course
  with the vehicles actual course
  
• Detects any differences
• Applies brakes to individual wheels and controls
  engine power to help keep vehicle on intended path

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2008 Charger MagnumStability Control NHTSA

• NHTSA has found that cars equipped with a
  stability control system reduce single car
  crashes by 35 and fatal single car crashes by
  30
• In all modes of ESP, ABS and Brake Assist are not
  affected
  

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ESP Continued . . .

• Because of these findings many agencies and our
  PAB requested that ESP Full Off mode be removed
  from future models
  
• Effective Job 1 2008, all pursuit vehicles will
  have 2 stage ESP

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2008 Charger Magnum

• Important Note
• No system can repel the laws of physics or
  overcome careless driving actions. Performance
  is limited by available traction.

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Brake Concerns

• The brake package has been modified to address
  the field issues experienced with early
  production vehicles. The improved package has
  new linings and redesigned front calipers for
  brake wear, reduced brake dust and noise. This
  change took effect in late 2007 production
  units.
• Captain Jerry Mumford
• NC State Patrol

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George Bomanski

• National Service Manager
• 407-257-1532
• GMB5_at_DCX.com

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Topics

• Vehicle Concern Reports
• Recent SBs
• Service Information
• In-House Warranty
• Central Invoicing Program

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Field Service Support

• Eight Business Centers Nationally
• Eight Fleet Regional Service Managers and Eight
  Fleet Technical Support Managers all aligned
  by Business Centers

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Issue Reports

• Submitted by Sandy Springs PD
• Issue 2006/7 Charger Transmission leaks around
  sensor housing. 6 vehicles affected around
  10-20K.
  
• Resolution - March 2007 O-rings will no longer
  available to service separately. Entire Adapter
  will be serviced as an assembly use part number
  -8021352AA

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Issue Reports

• Submitted by Mount Olive Twp. PD
• Issue 2006/7 Charger Shifter has awkward
  shift pattern.
  
• Resolution Shifter detents are very positive
  and may require some practice to first time
  Charger driver to become familiar with
  characteristics. Auto stick on shifter handle
  limits design options.

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Issue Reports

• Submitted by the Arlington PD
• Issue 2006/7 Charger Delay and difficulty
  shifting into reverse while braking in response
  situations.
  
• Resolution Drive by wire and electronic
  transmission design has inherent delay.
  Engineering is investigating increasing the
  clutch application pressure for garage shifts on
  police vehicles only.

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Issue Reports

• Submitted - W. Manchester Twp. PD
• Issue 2006/7 Durango Plastic driver side base
  easily breaks, 30-40K, 1 vehicle affected.
  
• Resolution Issue is not well identified and
  requested photos to investigate further.

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Continental Tire Program

• Previous Conti-Pro Contact 225/60R18 program
  expired May31,2007.
  
• New rebate based program scheduled to be
  announced in Sept. 2007 and available at
  participating Chrysler dealers
  
• Inventory levels at Continental are low but are
  currently being replenished
  
• Inventory levels in Mopar remain consistent and
  are available through any participating Chrysler
  dealer
  
• To locate a Continental tire dealer contact Kim
  Davis _at_ 704-583-8168

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Bulletin in Process

• Allowing key fob to open trunk at all times
• Disabling courtesy lights with door opening
• Adding engine idle time to the engine 'on' time
  feature
  
• Disable Vehicle Theft Alarm

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Rapid Response Service Action

• Issue 2006/7 Charger/Magnum with 3.5 engines
  only may have a premature break down of engine
  coolant causing an ammonia smell and visible
  white deposits.
• Identification All involved vehicles will be
  loaded into the VIP system.
  
• Resolution 3 possible options
• Inspect and add additive, replace pressure cap
• Inspect, flush cooling system, replace coolant
  and add additive and replace pressure cap
  
• Inspect, flush cooling system, replace recovery
  bottle, replace coolant, install additive and
  replace pressure cap
  

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Poor Heater Performance at Idle

• 3.5 L engines only operated in extremely cold
  conditions
  
• Heater works fine when vehicle is in motion but
  degrades after a prolonged idle
  
• Flush radiator, heater core and T-stat to remove
  sediment
  
• Remove and replace engine oil cooler
• Reimbursable within the provisions of the warranty

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Front Brake Life/Pulsation NoisesSB 05-001-07

• 2006/2007 Police Chargers and Magnums
• Requires Brake Pad Kit part 05142559AA
• Resurface rotors or replace if necessary
• Follow burnish procedures covered in Police
  Owners Manual and Bulletin to obtain optimal
  brake performance
  
• Reimbursable within the provisions of the warranty

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Passenger Air Bag Deactivation SB 08-001-07 Rev.
A

• LX Wiring Package 05191094AA
• NHTSAs Hotline [phone] must be contacted
  to obtain letter of authorization
  
• Intended to be permanent setting
• Must be reactivated prior to resale
• Customer pay service

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High engine temps orpoor A/C performance SB
07-001-07

• During aggressive driving or stop and go pursuits
  with ambient temps over 90 degrees
  
• 2006 MY built prior to November 16th 2006 (MDH
  1116XX)
  
• High capacity cooling fan part 05072330AB
• Reimbursable within the provisions of the warranty

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Instrument Cluster Resets w/Static DischargeSB
08-049-06

• All 2006 and 2007 Charger Magnums with cloth
  interiors
  
• Install ground strap from driver seat to metal
  seat cushion support
  
• Part 04469334AC
• Reimbursable within the provisions of the warranty

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Two Way Radio Interferes with Police Emergency
Lights SB 08-043-06

• 2006 MY Chargers/Magnums only
• Could activate flashing headlamps with 2 way
  radio operation
  
• Star Scan with 7.03 version or higher required to
  flash Police Interface Module
  
• Reimbursable within the provisions of the warranty

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Multiple Cylinder Misfire MIL on and DTC P0300SB
18-013-07

• 2006 MY Charger/Magnum with 3.5Liter engine only
  
  
• Star Scan with 7.03 version or higher software
  required
  
• Modification label part 04275086AB
• Reimbursable within the provisions of the warranty

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Police Vehicle Upfitter and Modification
ManualSB 08-006-06

• Available via internet at www.fleet.chrysler.com
• Can be obtained from fleet web site,
  GovernmentLearnPolice Vehicle Line
  UpDocuments
  
• Information only

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Service Manuals

• Available at Tech Authority www.techauthority.com
  
• Call 800-890-4038

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Service Bulletins by Email

• Send requests to fleetSB_at_chrysler.com

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Recall Inquiries

• www.fleet.chrysler.com
• To register call
  800-999-FLEET

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In-house Warranty Requests

• Minimum fleet size 100 units
• Facility inspection required
• StarScan or StarMobile required
• Tech Authority recommended
• Will be issued an X dealer code
• Monthly reimbursements or EFT

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Chrysler Servicenet
A Single-Source Fleet Maintenance Invoicing
Program Offering Operational Benefits to the
Fleet Administrator
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Chrysler Servicenet

• 3800 Franchised Retailers Nationwide
• Factory Trained Technicians - State of the Art
  Equipment - OEM Parts
  
• Single-Source Monthly Invoice Billing
• Your Solution to Administrative Nightmares
• Uniform Repair Documents - Consistent Vehicle
  Maintenance Files

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Chrysler Servicenet

• No Driver Out-of-Pocket Expenses
• Fleet Controlled Authorization Approval Limits
• No Vehicle Enrollment Fees
• No Fleet Administration Fees
• Monthly Billing Statement Direct from
  DaimlerChrysler
  
• Individual Invoices for Each Vehicle Serviced

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Chrysler Servicenet

• Any Brand of Vehicle Accepted
• Over-the-Counter Parts Purchases
• Body Shop Repairs
• Billable Services
• Courtesy Delivery Fees
• Towing / Roadside Assistance / Rentals
• Service Contract Deductibles
• Any Dealer-Provided or Sublet Service

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Chrysler Servicenet

• Works With Your Current Fleet Management System
• Allows the Ease of Service for All of Your
  Vehicles at One Facility
  
• Provides Convenience of Warranty, Recall
  Maintenance Service at One Location
  
• Voyager Fleet Card Accepted

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Chrysler Servicenet

• Enroll at www.fleet.chrysler.com
• Call Servicenet at 248-512-7900

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WHATS NEXT

• ???

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NOT

• YET

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QUESTIONS