Importance of Communication Skills

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• Importance of Communication Skills
• Prof.(Dr.) Madhulika Jha
• AMITY
  University

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Session Objectives

• By the end of the session, you will be able to
• Understand what Communication is and how it works
• Describe reasons that communication fails
• List and discuss strategies to enhance
  communication

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COMMUNICATION
Watch your thoughts they become words. Watch
your words they become actions. Watch your
actions they become habits. Watch your habits
they become character. Watch your character it
becomes your DESTINY.
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What are the most common ways we communicate?
Visual Images
Spoken Word
Written Word
Body Language
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Components of Communication

• Listening
• Speaking
• Reading
• Writing

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What causes distortion or the barriers to
Communications?

• Perceptions
• Language
• Semantics
• Personal Interests
• Emotions

• Environment noise
• Preconceived notions/expectations
• Wordiness
• Attention span
• Physical hearing problem
• Speed of thought

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• Miscommunication is probably the biggest single
  cause of business foul-ups. You think you were
  clear you think you provided the complete
  picture you think the other person understood.
  And yet the work product does not meet your
  expectations. What went wrong and how can you
  prevent it from happening again?

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The Goals of Communications
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DANGERS OF MISCOMMUNICATION

• An important cause of business foul-ups
• The other person/client did not understand what
  you thought was clear and accurate
• The work product does not meet your expectations
• Where did it go wrong?
• How can you prevent it from happening again?

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BODY LANGUAGE

• Kinesics-Body Movement
• Oculesics-Eye Contact
• Hepatics-Smell
• Proxemics-Proximity
• Chronemics-Time Management
• Artifacts-Dress Attire

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• Eye Contact
• Facial expressions
• Emoticons
• Gesture
• Posture
• Touch

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Have something to say and say it as clearly as
you can, that is the only secret of style. -
Matthew Arnold
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• Speak properly, and in as few words as you can
  but always plainly. For the end of speech is not
  ostentation, but to be understood. - William
  Penn

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• A smart communication can enkindle even a lazy
  mind just as the apparel oft proclaims the man

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Thank you

• Prof. (Dr) Madhulika Jha
• Director
• Amity Institute of English Business
  Communication
• Amity University
• Sec 125 Noida Campus
• E-mail madhulikaj_at_amity.edu
• Ph 0120-4392192