Trendy fashion

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ABOUT US

• Since our launch in 2011 Trendy
  Clothing's has been selling the latest wholesale
  ladies fashions, Trendy stock 100s of styles,
  many of which are manufactured by us in the
  UK. Trendy Clothing's is a fresh and vibrant
  online store that aims to stay on top of the
  latest trends in order to provide our customers
  with the best that the fashion world has to
  offer. We have fast established ourselves as a
  reputable and reliable company that is able to
  stand toe-to-toe with some of the most well-known
  online fashion retailers.

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FREQUENTLY ASKED QUESTIONS

• FAQs
• If you can't find the answer to your question
  on this page, please contact Customer Services
  at CS_at_Trendyclothing.co.uk
• 1. Why should I create a user profile at Trendy
  Clothing ?
• Before placing an order, you need to create
  a user profile. When you log in to your user
  profile, your personal details are already stored
  so that you don't have to enter them again when
  placing a new order.
• 2. I forgot my password / username - can you help
  me?
• If you forgot your password, just click the
  Forgot password link and we will send you an
  email with information on how to reset your
  password. A forgotten username can be retrieved
  directly via email.

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• 3. How do I sign up for the Trendy
  Clothing newsletter?
• The easiest way to sign up for our
  newsletter is to set up a Trendy
  Clothing account. You don't have to buy anything,
  but when you do want to start shopping, this will
  give you a head start and make your order process
  a lot quicker. Alternatively, you can sign up for
  our newsletter straight from the homepage without
  setting up an account.
•  
• 4. What if my parcel is lost? Will I get
  reimbursed?
• If you have not received your order, we
  will need to raise a full investigation with our
  couriers which can take up to 2 weeks to confirm
  with them that you have not received your
  parcel. Once we can confirm this, we can either
  refund you or re-dispatch your order (stock
  willing).
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• 5.  Am I still able to return my item if there
  is make-up around the neckline etc?
• Any unwanted items must be returned to
  Trendy Clothing in a saleable condition.
  Unfortunately any returns which are found to have
  make-up stains on the garment cannot be exchanged
  or refunded unless they are faulty.

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• 6. Is it safe to order online?
• You can be assured that shopping with Trendy
  Clothing is safe! We are a member of "Verified by
  Visa" and "Secure by MasterCard", providing
  additional security when using your payment cards
  online. We use industry-standard encryption
  systems for potentially sensitive information,
  such as your name, address and other critically
  sensitive information like your credit / debit
  card details. Information passed between your
  computer and our website cannot be read in the
  event of someone else intercepting it.
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• 7. How much does postage cost and do I need to
  sign on delivery?
• We charge 2.95 for Standard Delivery which
  takes up to 3 working days, 3.95 for a Next Day
  service and 5.99 for a guaranteed Saturday
  service. For Europe we charge 3.95 for Standard
  Delivery and 13 for a next day service. Please
  note next day orders must be placed before 1500
  GMT.  For USA and Canada we charge 15 for a 2 to
  3 days service. Please note next day orders must
  be placed before 1200 GMT. For other
  international orders we charge 16 for a Standard
  Delivery Service.  You do not need to sign for
  delivery, the parcel can be left in a safe place
  or left with a neighbour, and however any
  instructions left for the driver to be left in a
  safe place are only requests and are not
  guaranteed.

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• 8. Can I track my Parcel?
• Yes, You can Track Your Parcel
•  
• 9. How do I unsubscribe from your newsletters?
• Click the 'Unsubscribe' button at the
  bottom of the email newsletter
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• 10. What should I do if I receive an incorrect
  or faulty item?
• We're sorry to hear that you've received an
  incorrect or faulty item. Please contact us
  stating the order number, and further details of
  the issue. One of our customer service agents
  will be more than happy to look into this for
  you.

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• 11. How do I use a promotional code?
• Once you've reached the Checkout stage,
  enter your promotional code into the 'Redeem a
  promotion code' box, enter the correct code and
  click 'Continue'. If the code is valid, your
  discount will be applied!
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• 12. Do you have a shop?
• As we are a dedicated online retailer, we do not
  have a shop.
• 13. How can I pay for my order?
• We accept the following payment cards Visa,
  Visa Debit, MasterCard, Solo, Maestro,
  Electron and American Express. We also
  accept PayPal payments.
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• 14. How can I contact you?                        
     
• Please visit our Contact Us page for details
  of how to get in touch. We aim to respond to
  queries within 24 hours (Monday-Friday)

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RETURNS

• We hope you are satisfied with all of your
  purchases but if you ever need to return an item,
  you can do so within 14 days from the date your
  parcel was dispatched. Please note, we cannot
  offer refunds on pierced jewellery or on swimwear
  if the hygiene seal is not in place or has been
  broken. Click here to view our full Returns
  Policy.Full return policy 
• 1. What is your returns policy?
• We hope that you will love everything you
  buy from us, however if this is not the case, we
  promise to refund any item you are unhappy with
  when you return it to us in a saleable condition
  within 14 days of the date shown on your dispatch
  note. For hygiene reasons, pierced jewellery is
  non refundable. Please ensure that lingerie and
  swimwear items are tried on over your own
  underwear. In the interest of hygiene, please do
  not remove the seal. If this is the case then we
  can reasonably decline your refund. When
  returning items to us, please place your returned
  goods in their original packaging and do not
  remove any labels or tags.

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• 2. How do I return an item? Please follow the
  below process for returning your parcel to
  usRe-pack the item in its original packaging
  with labels and tags still attached . Cover your
  address label with thetrendyclothings.co.uk addres
  s label found on the bottom right of your
  delivery note.Return the package by using the
  Post Office counters and obtain proof of postage
  from the Post Office. Please do not post the
  package through the post box without obtaining a
  certificate of posting. Keep your certificate of
  postage safe as you will need this as your proof
  of return. 
• 3. How do I return a faulty item?
• If you receive a faulty item and would like
  a refund, please send us a message via our
  Contact Us page, advising us of your order number
  (found in Order History in My Account), along
  with the name/product code of the item affected
  and the details of the problem, so that we may
  investgate this for you.

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• 4. How long will my refund take to be processed?
• If you would like to return an item, we will
  refund you within 7 days of the day that we email
  you to confirm that you are entitled for a
  refund. Please note, this is provided that the
  product returned is received back to us within
  the 14 day returns period or is faulty. Faulty
  products returned by you will be refunded in
  full, including a refund for the delivery charges

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