VoiceWalker

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VoiceWalker Its TIME to TALK DIGITAL
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What will we cover in this presentation?

• What is VoIP?
• VoIP Basics
• Business Landscape
• Why Sell Commercial?
• Top 5 Qualifying Questions
• Post Sale Process
• Porting Process
• Broadworks
• Hosted IP-PBX
• VoiceWalker e-FaxPLUS
• VoiceWalker CommPilot / Call Manager
• Optional Features
• Business Trunking

• Commercial Devices
• Target Market

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What is VoIP?

• Voice over Internet Protocol
• Phone service can be delivered to our customers
  via any high speed Internet connection, anywhere
  in the world!
• Common access types
• Commercial Cable
• Commercial DSL
• T1
• Phone service that works over the Internet
  instead of over old-fashioned telephone lines.
• Power and a high speed connection to the Internet
  are the only requirements to use our service.

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VoIP Basics

• Why would a customer use this service?
• - ave money on calling
• -Many integrated features, including email and
  web functionality
• -No staff needed to manage phone system
• -Low International Rates
• -IP Phone can work anywhere there is Internet
• -Unlimited calling in the U.S, Canada and Puerto
  Rico (for Residential)

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Business Landscape

• The slowing economy is certain to play a role in
  the continued deployment of VoIP. SMBs (Small to
  Medium Business) are the fastest growing market
  for VoIP services. Many decision makers are more
  likely to seek solutions involving less up-front
  costs
• According to Frost and Sullivan, there were close
  to one million hosted VoIP telephone lines
  installed across the US by the end of 2008
• Researchers predict that level would grow to 3.6
  million by 2014 as demand for the technology
  continues to increase.
• According to VoIP and UC Services and Subscribers
  Report the first half of 2009, the VoIP services
  market worldwide grew to 20.7 Billion!
• Small businesses will continue to be attracted to
  hosted IP telephony offerings primarily for
  cost-efficient voice communications or to gain
  access to a complete unified communications
  package from a single provider.

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Why Sell VoiceWalkers Digital Voice Advantage
Product Suite?

• Make Great Up-front Commission!
• Help Customers improve the way they do business!
• Earn you way toward Excellent Residual Commission
  Income!
• Be the Leader in New Technology!
• Work from your home office and earn a 6-figure
  income!

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Top 5 Qualifying Questions

• 1. Is the customer under any type of contract
  today for their existing services?
• 2. What type of Internet service do they have?
• Provider
• Bandwidth (Download/Upload speed?)
• 3. Do they have an existing PBX or Key System
  today? Make and Model?

4. How many phones do they have/need? 5. How many
Concurrent Calls do they need to support?
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Pre-sale Process
Obtain a lead from prospecting. Call, meet,
request bill copies
Complete a Side-By-Side analysis. Then, fill out
order/proposal form
Contact Customer for a face-to-face meeting to
Review the analysis
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Post Sale Process

• Completed sales order is sent to Provisioning
  with cc to manager
• Order is in Provisioning 5-10 business days for
  account setup and equipment configuration
• Provisioning Notifies Sales Executive of order
  status and Sales Executive shares same with
  customer and provides welcome information,
  shipping dates, installation guides, and contacts
  to customer
• Port Request is submitted once the equipment has
  been installed and tested on site
• Account is activated and billing begins
• Support is provided when necessary by Account
  Management and Tier 2 Technical Support.

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Porting Process
1. Once the customer has completed their
installation of the VoiceWalker equipment and
inbound and outbound calls have been tested, the
port is submitted. 2. Porting can take anywhere
from 7-45 days depending on the releasing
carrier. Current average interval time is 7-20
days. 3. If a port is rejected for any of the
following reasons the customer is notified and
needs to contact their carrier to get the correct
information address mismatch, incorrect BTN,
pending order exists, other TNs exist and need to
be addressed, etc. 4. When a port confirmation
(FOC) has been received the customer is contacted
via phone and/or email to advise of the date. All
equipment should be connected and
voicemails/greetings etc. should be recorded
prior to the port. 5. On the day of FOC test
calls are made to ensure that the port has
completed successfully. If it hasnt, call
examples are noted by technical support and are
resolved by Network Operations and transfer
carrier.
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Broadworks

• Feature rich Broadworks switch platform by
  Broadsoft
• 7 figure investment in the network (by Globalinx,
  our Carrier)
• The Gold Standard in switching gear
• Increased scalability, stability and redundancy
• Large support of various equipment
• Additional features and functionality

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Key Specifics

• Digital Voice Advantage Product Suite
• Bundled Hosted PBX Service
• 45.00 monthly with 45.00 Install Charge (waived
  for 36-month term, 50 discount for 24-month
  term)
• Includes
• CISCO 7940 IP Phone-Or equivalent YeaLink IP
  Phone
• Unlimited Local Calling
• .022 per minute Interstate and .02 per minute
  Intrastate Long Distance Rates
• Full Centrex Feature Functionality
• Business Hosted PBX Service
• 29.95 Monthly with 45.00 Install Charge (waived
  for 36-month term, 50 discount for 24-month
  term)
• Includes
• Unlimited Local Calling
• .022 per minute Interstate and .02 per minute
  Intrastate Long Distance Rates
• Full Centrex Feature Functionality

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Key Specifics, Contd

• Digital Voice Advantage Product Suite
• Line Replacement Service
• 18.95 monthly with 25.00 Install Charge (waived
  for 36-month term, 50 discount for 24-month
  term)
• Local calls at .01 per minute
• Interstate and Intrastate Long Distance flat rate
  of .025 per minute
• 911/E911, Access to PSTN Dial Tone
• Residential Hosted Service
• 24.95 Monthly with 35.00 Install Charge (waived
  for 36-month term, 50 discount for 24-month
  term)
• Includes
• Unlimited Local Calling
• Unlimited Interstate, Intrastate, Canada and
  Puerto Rico Long Distance
• 12-Plus Calling Features

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Business and Residential Installations

• For Residential and Small businesses, most
  equipment can be installed by the customer
  with the use of the installation guides provided
  when the equipment is shipped or with the
  assistance of our Technical and Customer Support
  team.
• Each device needs to connect to a power source
  and to the internet.
• The phones do not work on Wi-Fi.
• If needed VoiceWalker will use a third party
  source, to install the equipment. Prices are a
  flat rate of 227.50 for the first 2 hours with a
  charge per every hour in addition and any
  applicable charges for materials (i.e. cabling,
  Ethernet jacks, ect.) ( An additional trip
  charge and materials charge may be applicable.)

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VoiceWalker Hosted PBX
Why Hosted IP-PBX? VoiceWalker Hosted IP-PBX
enables companies to minimize management
headaches, and deliver a feature-rich solution to
their employees and customers.

• VoiceWalkers Hosted IP-PBX application delivers
  a complete suite of enhanced PBX functionality
  over any IP connection without the need to
  purchase expensive IP-PBX equipment for your
  business. Easy to manage and feature rich,
  VoiceWalkers Hosted IP-PBX enables companies to
  move past commoditized bandwidth and the
  limitations of premise based telephony
  operations. By delivering Hosted IP-based PBX
  services, companies from SOHO to Enterprise can
  obtain state of the art communications
  functionality while reducing the cost of their
  telecommunications and office expenditures.
• No expensive equipment to buy.
• Low upfront costs
• No IT or telecom experts are needed on staff to
  operate your system.

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VoiceWalker Hosted PBX

• Choose your Plan
• Residential Hosted - Unlimited calls to U.S.,
  Canada Puerto Rico
• Bundled Hosted PBX Free IP Phone, Unlimited
  Local, .022 cents per minute Domestic LD, and
  .02 cents per minute intrastate LD rate
• Business Hosted PBX - Unlimited Local calls.
  .029 cents per minute Domestic LD, and .025
  cents per minute intrastate LD rate
• Extensions- Access all features of your PBX
  including extension to extension calling.

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Hosted PBX Features

• Personal Features
• Anonymous Call Rejection
• Auto Callback
• Call Forwarding
• Always/Busy/No Answer
• Call Forwarding Remote Access
• Call Forwarding Selective
• Call Return
• Call Transfer
• Call Waiting
• Calling Line ID Name Delivery
• Calling Line ID Blocking Override
• Cancel Call Waiting
• Call Pickup
• Diversion Inhibitor
• Do Not Disturb
• Extension Dialing
• Last Number Redial
• Priority Alerting

• Group and Enterprise Features
• Auto Attendant
• Account Codes
• Authorization Codes
• Auto Callback
• Call Intercept
• Call Park Pickup
• Calling Group ID Delivery
• Calling Plan (incoming outgoing)
• Configurable Feature Access Codes
• Departmental Provisioning
• Enterprise Administrator
• Hunt Groups
• Multi-site dialing plans
• Music on Hold
• Voicemail

Some features are optional and will incur an
additional charge.
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Additional Hosted Features

• Virtual Number
• - US Only DIDs give the appearance of being
  local in another area
• Auto Attendant
• - Allows callers to be directed to the proper
  party. Dial by name and more complex directories
  are quoted individually.
• Hunt Group
• - Searches for available line with Ring All or
  Sequential Rollover.
• Enhanced Hunt Group
• - Same features as traditional hunt group with
  the ability to set calls to an answering service
  the customer uses.
• Toll Free 800 numbers
• - same rate per minute as outbound service
• eFaxPLUS Plan
• -12.00 per month and .12 per page (high usage
  plans available)

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VoiceWalker eFaxPLUS service
What is VoiceWalker eFaxPLUS? Faxing over VOIP
service can be a challenge. VoiceWalkers
solution to this is to send faxes over our
secure, global fax network. We convert your email
message to a digital format and automatically
forwards it to the fax number you specify. Its
easy to implement, secure, lowers total cost of
ownership, eco-friendly and eliminates manual fax
procedures. Not only is it more efficient, it is
also a great move toward Going Green. A
movement we support.

• Features
• Sends and receives faxes from any fax machine
• to an email client
• Attaches multiple documents (Word or PDF) to a
  single fax transmission
• Automatically retires fax number if busy
• Provides email confirmation of fax transmission
• Eliminates the hassle of printing documents and
  manual fax procedures
• Sends documents to multiple recipients
• simultaneously
• Stores faxes in your email client for future
  reference

eFaxPLUS Pricing Toll Free 12.00 per
month 0.12 per page (discounts available for
high usage)
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VoiceWalker CommPilot
What is VoiceWalker CommPilot? CommPilot is the
web interface that links customers to the
VoiceWalker next generation IP-based Voice
platform. CommPilot Manager has two parts.
CommPilot Personal Manager and CommPilot Call
Manager. They both provide valuable capabilities
to help administrate and operate the wide array
of features that is provided by the VoiceWalker
IP-based Voice platform.
CommPilot Personal grants easy access to service
configuration and management to users. Activating
and customizing services such as call forwarding
and call notification is simple and intuitive.
Access to these features using the CommPilot
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VoiceWalker CommPilot Call Manager
CommPilot Call Manager allows users to control
calls (with call functions such as hold,
transfer, and conference), via a familiar web
page, rather than complex star codes and
flash-hooks.
Services that can be administrated on CommPilot
Call Manager The group (company) administrator
sets up individual users (group members). The
user manages a web interface, referred to as the
CommPilot Personal portal. The portal allows
activation, deactivation, and customization of
his/her own services including modifications to
speed dial numbers, changes to passwords, and
updates to the profile. The services available to
users are dependent upon the services purchased
by the company or organization. Using the
web-based call manager, CommPilot Call Manager,
you can dial and answer calls, hold, retrieve,
release, conference, and transfer calls. The
services and functions available are Dial by
Phone List Group, Personal, Call Log, Outlook
Contact List, or LDAP directory Three-Way
Calling Call Transfer Call Transfer with
Consultation Call Transfer with Three-Way
Consultation Call Waiting Calling Name/Number
Delivery Do Not Disturb indicator and service
link Call Forwarding Always indicator and
service link Remote Office indicator and
service link Extension dialing Search phone
list
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VoiceWalker CommPilot Call Manager
VoiceWalker CommPilot Call Manager
VoiceWalker CommPilot
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VoiceWalker Attendant Console Select
VoiceWalker Attendant Console Select is an
attendant console for use by receptionists who
manage inbound calls for small, medium and large
enterprises, as well as departments and groups
within the enterprise. The VoiceWalker Attendant
Console Select client is a feature-rich desktop
application that works with desktop phones, soft
phones and mobile phones, allowing an operator to
efficiently answer and manage incoming calls. The
client supports line-monitoring status, directory
search, queuing and advanced call management
functions, including Camp On and Call Park
capability, and is fully integrated with the
VoiceWalker platform. The product is available in
three editions, allowing support for any size
organization.
Enterprise edition The full-featured version,
including queuing and support for any size
organization. Small Business edition A
scaled- down version that supports monitoring of
up to 30 lines, designed to support small and
medium-sized businesses. Office edition
Similar to the Small Business version but can
monitor up to 8 lines, designed to support small
office environments
Receptionist is an optional feature that incurs
an additional cost when selected.
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VoiceWalker Music on Hold
Music On Hold (when enabled) enables group
administrators to upload an audio file (.wav file
containing music, advertising, and so on) onto
the system to be broadcast to held parties. This
service can be used in conjunction with the
following services Call Hold and Call Park.
Music on Hold provide a great opportunity to get
your companys message or promotions to key
customers or prospects as they are on hold or
transitioning through an Auto Attendant within
your Hosted System. It can be enabled by user (by
an end user or group administrator) or by group
(by a group administrator). Audio files are
uploaded though Technical Support.
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VoiceWalker Auto Attendant
The Auto Attendant serves as an automated
receptionist that answers the phone and provides
a personalized message to callers with options
for connecting to the operator, dialing by name
or extension, or connecting to up to nine
configurable extensions (for example, 1
Marketing, 2 Sales, and so on). Configuration
via the CommPilot group web interface also allows
for hours of operation to be modified, with
different options available for hours that the
company is open or closed. Group administrators
use their voice portal to record auto attendant
greetings. A group can have multiple Auto
Attendants configured, either individually (for
example, customer service with separate business
hours) or integrated into a multi-level Auto
Attendant (for example, enterprises main Auto
Attendant is configured to seamlessly route to
the Auto Attendant of a particular department or
location).
Auto Attendant is an optional feature that
incurs an additional cost when selected.
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VoiceWalker Trunk Replacement

• The VoiceWalker Trunk Replacement solution allows
  companies to take advantage of low-cost SIP
  trunks to an enterprises premises-based phone
  systems, such as traditional Key Telephone
  Systems (KTS) and Private Branch Exchanges (PBXs)
  while leveraging the inherent advantages of
  newer IP-based PBXs. This is an Ideal solution
  for customers who have invested in, and are happy
  with the PBX solution they already have in place.
• Benefits
• They maintain features and functionality of that
  PBX. (no additional training required)
• Use same handsets they have today.
• Easy transition to VoIP.
• We provide the phone numbers (DID/Trunks) for
• the company and save them money on their
• local and LD.
• They keep their existing phone numbers
• We provide E911/911 and basic feature set.
• 30-50 lower service cost structure
• Not compatible with all makes and models of PBX
  systems

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User Ready IP-Phones
VoiceWalker offers a comprehensive line of
affordable IP phones at various price points
meeting the needs of enterprise, SMB and home
based hosted IP-applications. Based on innovative
and proprietary technology, superb audio quality,
abundant telephone features and the ability to
work with other popular VoIP products will
absolutely improve user experience on IP
communication.
SIP-T22P
SIP-T28P
SIP-T20P
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Commercial Devices Sip-T20P
Entry-Level IP Phone with 2Line Voice
Speakerphone TI TITAN chipset and TI voice
engine 2 VoIP accounts, 2x15 characters LCD
Full duplex speakerphone 2xRJ45 ports, headset
compatible
Retail cost of device only 74.95!
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Commercial Devices Sip-T22P
Professional IP Phone with 3Line Voice
Speakerphone TI TITAN chipset and TI voice
engine 3 VoIP accounts, 132x64 graphic LCD
Full duplex speakerphone 2xRJ45 ports, headset
compatible
Retail cost of device only 99.95!
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Commercial Devices Sip-T28P
Executive IP Phone with 6 Line Voice
Speakerphone TI TITAN chipset and TI voice
engine 6 VoIP accounts, 320x160 graphic LCD
Full duplex speakerphone 2xLAN, headset and
expansion module compatible
Retail cost of device only 149.95!
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Commercial Devices Cont.

• The SIP-T20P allows users to make calls in a
  simple, convenient and reliable manner and fully
  meets basic business feature requirements. The
  SIP-T20P is easy to install and inexpensive for
  corporate office and residential users to
  operate.
• The SIP-T22P As a cost-effective IP solution, it
  helps users to streamline business processes,
  delivering a powerful and consistent
  communications experience for both small and
  large office environments.
• The SIP-T28P represents the next generation VoIP
  phone, designed for the business user who needs
  rich telephony features, friendly UI and superb
  voice quality. The Yealink SIP-T28P also
  supports the security standards TLS, SRTP,
  HTTPS, and AES encryption, which are necessary
  to protect against electronic eavesdropping and
  data theft.

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VoiceWalker Residential and SOHO ATA

• VoiceWalker offers an affordable, Analog
  Telephone Adapter (ATA). The VoiceWalkers ATAs
  features rich audio quality, a broad range of
  voice codecs, and functionality including two (2)
  phone ports each with independent VoiceWalker
  accounts.
• Includes an Ethernet interface for connecting to
  a home or office PC (LAN) as well as an Ethernet
  connection to the broadband modem or router
  (WAN).

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VoiceWalker IADs (Integrated Access Devices)

• For Basic Trunk Replacement
• VoiceWalkers IADs are interoperable with common
  telephony equipment like voicemail, Fax, PBX, and
  interactive voice response systems.

• For small business enterprises providing
  enhanced communication services via a broadband
  connection to the Internet.
• We offer a variety of IADs to meet our
  customers needs.
• Our IADs feature 8-24 RJ-11 FXS ports to
  connect analog telephones to IP-based data
  networks.
• Delivers clear, high-quality voice
  communication in diverse network conditions.

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VoiceWalkers Target Market

• Opportunities that can close in 30 days (in
  most cases)
• Businesses with 5-50 seats
• Sweet spots
• - 4 to 20 concurrent calls
• Single or multi location businesses or
  retail establishments
• Franchises
• Real Estate offices
• (Brokers and Development)
• Mortgage/Financial Offices
• Accounting Firms
• Law Offices
• Churches

• Insurance Offices
• We can quote larger enterprise accounts
• - Longer sales cycle
• - More engineering involvement
• - E-rate approved
• - Sometimes require one off solutions
• - On net video calling
• If standard pricing is reduced, field
  compensation will be adjusted case by case

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Questions?