Touring ASUs Travel Solutions Program

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Touring ASUs Travel
Solutions Program
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Value Added Services
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• Dedicated ASU Travel Agents Phone Numbers
• Domestic 877.653.6114
• International 715.344.6203 (call collect)
• Business, Meeting and Personal travel
  arrangements
• 24/7 Services
• Emergency Travel Assistance
• Worldwide Travel Assistance
• Medical Assistance
• Concierge Services
• Roadside Assistance

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• Travel Insurance Program (student faculty
  programs)
• Custom Online Booking Tool
• Preferred Hotel Program
• Athletic, student abroad travel, alumni, and
  meetings
• Student Health Insurance
• ISIC Cards Program (Intl Student ID Card)

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Whats in it for me?
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• Individual Travel Profile
• Personal information including travel
  preferences, credit cards, membership numbers
  (air, hotel car).
• Search Flexibility
• Various search options for flights, hotels
  and cars.
• Quality Control
• All reservations are Quality Controlled to
  guarantee their accuracy.
• No Hidden Fees
• Service fees are clearly defined.

• Travel History
• Allows travelers to access/review saved quotes,
  purchased trips and past trips.
• Calendar Synchronization
• Capability for adding your itinerary to your
  desktop calendar.
• Travel Coordinators
• Allows individuals to book travel on behalf of
  others and manage their personal travel profiles.

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Fare Shopping

• All Marathon Travel agents are required to
  utilize AgentWare. AgentWare enables travel
  professionals to intelligently search a growing
  number of vendors for the lowest airfares.
  Marathon Travel is able to access more than 72
  vendor websites within the click of one button.
•  
• This search functionality integrates into our
  reservation system, allowing us to access and
  compare real-time fares from a variety of
  low-cost carriers, consolidators and aggregators.
  Moreover, AgentWare empowers us to feel confident
  that we are offering our travelers the best
  possible price.

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Low Fare Promise

• You can depend on the ASU Travel Solutions
  Program to find the best airfare prices. We are
  so confident of our ability to follow through on
  this guarantee that we make the following
  promises
• When you reserve your flight with the ASU Travel
  Solutions Program, we promise that if you find a
  lower airfare for the same traveler, airline,
  date and flight, on another website, on the same
  day as you make your reservation, we will honor
  that rate and provide you with a 50 coupon per
  ticket toward your next purchase through the ASU
  Travel Solutions Program.

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• Our Quality Control department continues to
  monitor the airfare after you purchase an airline
  ticket through the ASU Travel Solutions Program.
  If the airfare amount decreases, we capture the
  lower airfare, reissue the ticket, and the
  airline issues a voucher for the difference based
  on the rules and regulations of each airline.
• Some airlines charge reissue fees, others do not.
  When the savings outweigh the airline reissue
  fees, the traveler will be issued a voucher from
  the airline for the difference of the two prices.
• The ASU Travel Solutions Program will monitor
  future airfares booked through the airline
  issuing the voucher and apply it to that next
  purchase based on the rules and regulations of
  each airline.

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Service Fee Structure Domestic

• 8.00 per ticket
• For reservations booked through our online
  booking tool,
• for the Do-It Yourselfers.
• 25.00 per ticket
• When booked through the ASU Travel Desk,
• for comprehensive services.
•   
• Additional 12.00 per ticket 20.00
• When a combination of the above services is
  required, if youve made your reservation online
  but need further assistance.
• Please Note No service fee charged when booking
  hotel and or car reservations.

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Service Fee Structure International

• 8.00 per ticket
• For reservations booked through our online
  booking tool,
• for the Do-It Yourselfers.
• 50.00 per ticket
• When booked through the ASU Travel Desk,
• for comprehensive services.
•   
• Additional 20.00 per ticket 28.00
• When a combination of the above services is
  required, if youve made your reservation online
  but need further assistance.
• Please Note No service fee charged when booking
  hotel and or car reservations.

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Agent-Assisted Group Travel Service Fees

• Domestic Travel Fees
•   Group of 2-9 travelers
• 25.00 for the 1st traveler and 15.00 per each
  additional traveler based on the exact same
  itinerary.
• Group of 10 or more
• 15.00 per person for groups of 10 or more
  passengers based on the
• exact same itinerary.
•   
• International Travel Fees
• 40.00 per person based on two or more travelers,
  traveling on the
• exact same itinerary.

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Agent-Assisted Reservations
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• Dedicated ASU Travel phone numbers agents
• Domestic 877.653.6114
• International 715.344.6203 (call collect)
• Speak to a dedicated Travel Agent 24/7
• Agent will review options based on your travel
  requirements, make seat assignments, etc
• Agent will assist with building travel profiles
  for frequent travelers
• Assistance with domestic, international and
  complicated itineraries
• Group and meeting travel planning
• Pre-trip planning

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Online Reservations
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Security

• Travelport adheres to the following
• security standards
• Secure enterprise password policies.
• Multiple firewalls and monitoring.
• Booking tools operate within Travelports
  firewall and security infrastructure.
• Automated anti-virus systems updates.
• Travelport employs a robust security system that
  encrypts sensitive
• information for storage, transmission and
  display, including credit card
• numbers and passwords. When credit card numbers
  are displayed in the
• application, only the last four digits appear as
  clear text.

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• Travelport currently supports the
• following browsers
• Travelport currently supports Internet Explorer
  5.0 and
• Netscape Navigator 7.0. as well as newer versions
  of both browsers. To identify which browser you
  are currently using, click About on your
  browsers Help menu.

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Sign In for Current Travelers(Travelers WITH
profiles built)

• Access the online reservation
• system at
• www.marathoncorporate.com
• Click on
• Or directly at
• www.travelport.net

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Non- Registered Travelers(Travelers WITHOUT
profiles built)

• If you have NOT booked with
• Marathon Travel in the past you
• will need to register at
• www.travelport.net/registration
• Company Name
• Arkansas State University
• Pin Number
• IOPHZS57
• You will then be prompted to the
• Self Registration Page

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Profile Creation

• Self registration to
• access Travelport.
• Enter contact information.
• Use your legal name.
• Create user password.
• User login is travelers
• email address.
• Note Password needs to
• be a minimum of five
• characters.

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Travelport Portal

• Marathon Travel news
• and tips
• Travel links and travel
• tools
• Itineraries and trip
• templates

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Travelport Portal

• Profile Manager
• Web Check-in
• On-line reservations

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Tools Menu

• Trip Tools Menu
• Menu items change to
• accommodate traveler
• tasks associated with
• making reservations.
• Personal Tools
• Section
• Access profile manager
• and travel coordinator
• administration screens

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Traveler Profile Management

• Traveler Details
• Basic information such as your name,
• contact info., and passport details.
• Credit Cards
• Information on credit cards you use to
• purchase travel.
• Travel Preferences
• Manage preferred seating, meals,
• smoking similar options.
• Membership Programs
• Manage frequent flier, car and hotel
• memberships.

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• Change Password
• Change your password or your
• password hint.
• Print Travel Profile
• Print all or part of your Traveler
• profile.
• Travel Coordinator
• Manage Traveler Travel
• Coordinator authorizations and
• "book on behalf of permissions.

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Travel Coordinator Administration

• Allows individuals to book
• travel on behalf of others and
• manage their personal travel
• profile.
• Travel arrangers should
• contact Marathon Travel
• to set up this feature, call us
• at 877.653.6114 and hit
• prompt 3.

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Travel Coordinator Feature

• Once administration is
• completed, your screen
• will reflect that you can
• book travel on-behalf of
• yourself, other travelers
• within ASU or a
• guest.

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Search Flexibility

• Variety of search methods/approaches
• By Price (roundtrip tab)
• By Schedule (build a trip tab)
• One Way
• Multiple Segments
• Search for Cars and Hotels

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Air Search Options

• Search by Price
• Returns results as priced packages. Outbound and
  return flights are priced as a single
  availability.
• One-Way
• Find flights to a single destination with no
  return flight.
• Multi-Segment
• Find flights to multiple destinations. Returns
  results as priced packages. All of your flight
  segments are included in a single priced package.

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• Search by Schedule
• Best search option if you already know the
  specific flights you are looking for.
• Choose each flight individually for the
  destinations you request. Prices package AFTER
  you have selected flights you want for each
  segment of the trip.
• Prices the itinerary youve chosen rather than
  displaying an itinerary the system has chosen for
  you.

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View Flight Details
View Flight Details data such as the plane type
and on-time arrival statistics.
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Preview available seats on a seat chart prior to
selecting a flight.Please Note Once an
itinerary is purchased traveler can reserve
actual seat assignment.
View Seat Chart
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Policy Benchmark

• In Policy
• Itineraries that meet
• the guidelines set by
• ASU.
• ? Out of Policy/
• Reason Required
• Itineraries that do not
• meet the guidelines set
• by ASU.

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Out of Policy/Reason Required Reservations

• Out of Policy/Reason
• Required Reservations
• At the time of booking, the
• traveler MUST provide a
• reason code for bookings
• out of the parameters set
• by ASU.

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Hotel Search Options City/Airport
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Negotiated Preferred Hotel Rates

• All Available Hotels
• Allows the traveler to view all
• available hotels.
• ASU Hotel Rates
• Allows the traveler to view ASU
• negotiated/preferred hotel rates.
• Marathon Hotel Rates
• Allows the traveler to view
• Marathon Travels negotiated
• hotel rates.

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Hotel Search Options Street Address
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Hotel Search Options Location
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Federal Hotel Per Diem

• Before booking a hotel,
• please view the Federal
• Hotel Per Diem
• Website.
• This website will
• provide you the rate
• guidelines for the
• the destination that
• you are traveling to.

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View Hotel Details

• Hotel Details Include
• Address, phone, fax
• Hotel Description
• Facilities
• Recreation
• Services
• Location
• Hotel Transportation
• Cancellation Penalties

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View Map Directions

• Hotel Map
• Directions
• Allows traveler to zoom in zoom out for easy
  reading.
• Gives traveler written directions.
• Printable directions available
• Integrates MapQuest

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Car Search Options

• Airport Location
• For general searches in the area
• of a particular airport, such as Los
• Angeles or Seattle.
• City Location
• For searches of all city locations
• generally listed by major local
• landmarks.
• Address
• For searches near a particular
• address, such as 123 Main
• Street, Little Rock, AR
• 98121, USA.

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Navigating in the Travelport Site

• Points to Remember!
• Always use the Navigation buttons in the
  Travelport Online Booking Tool.
• Never use the Browser Back button to return to
  previous Travelport screens.
• When leaving your computer, log off your
  Travelport session. Security Risk!

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ASU Travel Solutions Program

• When you need assistance or have questions,
  contact the ASU Travel Desk 24/7 at
• Domestic - 877.653.6114
• International - 715.344.6203 (call collect)