EMERGENCY MAKEOVER

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EMERGENCY MAKEOVER

• Reenergize and Revitalize Yourself and the
  Workplace
• Adeluisa Dely G. Judal
• Seattle, WA

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Session Goals

• Explore challenges in the workplace
• Gain an understanding of the Fish Philosophy
  and its application to your job.
• Discover ways to re-energize and revitalize
  yourself and your workplace.

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One of the best experiences Ive had in this job
was when
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STAY....OR....LEAVE

• Stay
• Career growth, learning, development
• Exciting, challenging work
• Meaningful work
• Great people
• Part of a team
• Love Em or Lose Em Getting Good people to Stay,
  Kay Jordan-Evans
• (2 years, 3,000 interviews various jobs, roles,
  industries)

• Leave
• Unmet expectations
• Mismatch skills
• Lack of coaching Feedback
• Limited growth opportunities
• Feeling unrecognized or devalued
• Overworked
• Loss of confidence in senior leaders
• -Leigh Branham, The 7 Reasons Employees Leave

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How To Make Work Experience Better

• 75 wake time ? work related
• World Famous Pike Place Market
• Choosing the attitude

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I am convinced that life is 10 what happens to
me and 90 how I react to it. And so it is with
you we are in charge of our attitudes.Charles
Swindoll
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Fish Philosophy

• Choose
• Play
• Make their day
• Be there

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Step 1 Choose Your Attitude

• Make today a great day or a miserable one.
• Choose between healthy work environment or toxic
  energy dump
• Courage to change
• Faith
• Risk possibility of failure
• Risk doing nothing vs. risk of acting

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We cannot change our past we cannot change the
fact that people will act in a certain way. We
cannot change the inevitable. The only thing that
we can do is to play on the one string we have
and that is our attitude
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Step 2 Play

• Be serious about work without being serious about
  ourselves.
• Have fun
• Top priority
• Avoid being sucked into others negative energy
• Energizing
• Benefits
• Happy people treat others well
• Fun leads to creativity
• Time passes quickly
• Having a good time is healthy
• Work becomes a reward, not just a way to rewards.

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Implementation

• Signs (This is a playground)
• Joke of the month contest on bulletin board
• Add color to environment
• Form ongoing Play Committee to keep ideas
  flowing

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Step 3 Make Their Day

• What would your customers say about you?
• Find creative ways to engage customers.
• Respectfully include customers in the fun.
• How can we make each others day?
• Reenergizing
• Find someone who needs a helping hand, a word of
  support, or a good ear, and make their day

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Implementation

• Form focus groups.
• Regular award service based on customer
  recommendation.
• Make every transaction with customer a positive
  one.

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There is always a choice about the way you do
your work, even if there is not a choice about
the work itself.
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Step 4 Be There

• Avoid multi-tasking.
• Talk to customers as if they are a long lost
  friend.
• How can we be present for each other and our
  customers?

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It is not the behavior of our clients that makes
us angry, depressed, anxious, but our thoughts
about it. And we have the power to change that
through our thoughts. -Albert Ells
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What You Do For Fun

• List 10 activities you do for fun.
• (1 minute)

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Ways To Avoid Stress

• Identify stressors (shoulds)
• Identify your reactions
• Identify choices
• Become proactive to making changes yourself,
  the client, the system
• Restructure priorities
• Develop new ways to respond to stress

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Ways to Avoid Stress

• Discuss feelings ( I )
• Keep it in perspective and look for the positive.
• Take time out
• Humor
• Relaxation Techniques
• Exercise

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Ways to Avoid Stress

• Strengthen/establish support network
• Get professional/medical help
• Seek out available resources
• Schedule daily pleasurable activities and
  physical exercise
• Create a ritual

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I woke up early today, excited over all I get to
do before the clock strikes midnight. My job is
to choose what kind of day I am going to have.