Presentation to Confederation College Health Forum

1

• Presentation to Confederation College Health
  Forum
• Tuija Puiras, Executive Director
• August 23, 2007

2
What is the North West CCAC

• Community Care Access Centre
• Provincially Funded
• Ontarios Largest Community Health Service System
• Essential Service Partners with the unique role
  of system navigator for clients across Ontario

3
North West CCAC Services

• Manage and coordinate health and social services
  in community settings
• Provide needed supplies and equipment
• Provide goods and services to help relatives,
  friends and others in the provision of your care
• Manage the placement of people into Long-Term
  Care Homes
• Provide information about our services, long-term
  care homes and other related health and social
  services
• Work with other organizations to plan and
  coordinate services

4
North West CCAC Services

• North West CCAC provides Case Management and
  arranges for clients to receive the following
  services in their homes
• Nursing
• Personal Care and Home Support
• Long-Term Care Home Placement
• Physiotherapy
• Occupational Therapy
• Speech-Language Therapy
• Social Work
• Nutrition Counseling
• Palliative Care
• Medical Supplies and Equipment
• In-home Respite
• Information and Referral Services

5
Map of Area
6
Service Contracts Across the North West

• Total Budget of 33 M
• In 2006/2007 provided service for 12,853
  individuals
• 20,872,363 - Purchased Client Services
• 1,285,584 Client Supplies and Equipment
• 5 Nursing Contracts
• 6 Homemaking Contracts
• 7 Occupational Therapy
• 7 Physiotherapy
• 6 Speech-Language Therapy
• 6 Nutrition Counseling
• 3 Medical Supplies and Equipment
• 1 Social Work

7
Our Mission

• Our passion is health our strength is our
  people and our partners and our promise is
  compassionate care.On a day to day basis, we
  are
• an easy to use gateway to information and high
  quality health services
• an innovator seeking to optimize people's health,
  well being and autonomy
• an integrator partnering with others to reduce
  the barriers to access, respect diversity and
  improve the care experience of people across the
  health care continuum
• an employer of choice that believes in the
  remarkable capacity of our people to continuously
  learn and make a difference
• an open communicator who promotes positive
  relationships and
• a steward of public resources that is openly
  accountable and contributes to a sustainable
  health system.

8
Our Vision

• To be recognized across the country as Centres of
  Excellence for integrative community services and
  health information by 2017.
• For us, this vision means that the North West
  Community Care Access Centre is recognized as a
  Centre of Excellence that
• provides the best quality of service to all our
  communities, connecting the people we serve to
  the services they need
• has collaborative and dynamic relationships that
  keep us attuned to leading health practices and
• knows and is always capable of responding in
  effective ways to the diverse needs of our
  communities.

9
Our Values

• Our core values are
• Treating everyone with respect, empathy and
  integrity
• Fostering initiative, innovation and continuous
  improvement in what we do
• Actively seeking and supporting collaborative
  care partnerships so that clients experience
  integrated care
• Being client focused, open, responsive and
  accountable in our relationships and all we do
• Remaining committed to our mission, vision,
  values and the communities and people we serve

10
Strategic Goals

• GOAL 1 Creating an effective presence and strong
  relationships in our communities and with our
  system partners
• GOAL 2 Within our means, providing consistent,
  quality services across the NW when and where
  they are needed through flexible use of resources
  and exploring alternative ways of providing these
  services
• GOAL 3 Creating a completely unified, team
  oriented, learning organization based on best
  practices

11
Opportunities and Priorities

• Availability of health service providers across
  the region
• Sharing of knowledge across the care settings
  (e.g. chronic disease prevention and management)
• The role of information technology in the
  provision of health care (e.g. one client record,
  telehomecare)

12

• Thank you