Welcome Back

1
Welcome Back
2
Solution Overview

• Gavin Gee (gavinge_at_microsoft.com)
• Hosting Solutions Architect
• UK Hosting Team

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Agenda

• The Solutions
• The Infrastructure Components
• The Hosting Services

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What do we mean by a Solution?

• A Dedicated Sales and Solutions (Product) team
  at Microsoft that delivers Microsoft technology
  and programs in a hosted infrastructure,
  including
• Technical training
• Extensive testing and scenario simulation of
  Windows-based technologies
• Marketing programs
• Dedicated premier support staff
• Community groups
• Joint selling programs
• Service Provider Licensing Agreement (SPLA)

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2005 Solution Releases

• Windows-based Hosting version 3.5
• Released June 2005
• Includes
• Infrastructure Components
• Hosted Services
• Data Hosting
• Web Hosting
• Custom and Third-party Applications
• Hosted Messaging and Collaboration version 3.5
• Released November 2005
• Includes
• Windows-based Hosting version 3.5 (including
  infrastructure components)
• Hosted Messaging and Collaboration
• Hosted Exchange
• Microsoft Office Live Communications Server 2005
  Hosting
• Microsoft Windows SharePoint Services Hosting
• Reporting Services

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Overview of Windows-based Hosting version 3.5and
Hosted Messaging and Collaboration version 3.5
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Solution Contents

• The Hosted Messaging and Collaboration solution
  is fully tested and is supported by Customer
  Service and Support (CSS). It contains the
  following
• Documentation
• pubStudio content viewer
• Reference architecture
• Fully prescriptive deployment steps
• Code
• Provisioning
• Monitoring and reporting
• Global Address List (GAL) and Offline Address
  Book (OAB) scaling and management code
• Simple Mail Transfer Protocol (SMTP) Domain Event
  Sink
• RPC over HTTP profile configuration Web site
• Get the solution
• http//www.microsoft.com/serviceproviders/solution
  s/hostedmessaging.mspx

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Whats New in Hosted Messaging and Collaboration
3.5

• Hosted Mobile Messaging (Microsoft Exchange 2003
  Service Pack 2)
• Direct Push Technology
• Security Policies and remote wipe
• Updates to Key Technology Components
• Windows Server 2003 SP1
• Exchange Server 2003 SP2
• SQL Server 2000 (SP4)
• SQL Server Reporting Services (SP2)
• Microsoft Operations Manager 2005 (SP1)
• Live Communications Server 2005 (SP1)
• Expanded Deployment Automation
• Solution deployment now requires fewer manual
  procedures due to significant extension of the
  Microsoft Provisioning System (MPS) Deployment
  Tool
• Customer Directory Integration (CDI)
• Synchronize customer Active Directory with hosted
  Active Directory
• Disaster Recovery Guide and Operations Guide

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Infrastructure Components

• The technical foundation of the hosting solution
  portfolio

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Server Purposing
Server Purposing

• Automated Deployment Services - ADS

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Server Purposing Automated Deployment Services
(ADS)

• ADS is a downloadable add-on component of
  Microsoft Windows Server 2003, designed for data
  centers containing over 15,000 servers and
  provides the following
• Automates multiserver builds
• Accelerates the process of preparing, purposing,
  and configuring Microsoft Windows-based servers
  from bare metal to a fully operational server
• Deploys or configures a server or group of
  servers based on external events such as a
  receipt of a customer order
• Using ADS version 1.1

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ADS Secure, Hands-Off ImagingZero Touch Server
Builds from Bare Metal
1
4
Bare metal server PXE Boots and task sequence is
initiated
Agent authenticates/ requests image
Target Server
2
5
Controller downloads DOS image for hardware
configuration
Encrypted image is downloaded and deployed
3
6
Image is personalized and boots to full OS with
agent
Controller transfers deployment agent to RAM disk
Logs all activity
SSL
Possibly Multicast
ADS Controller
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Centralized Management
Centralized Management

• Active Directory (AD)

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Centralized Management Overview

• Centralized Management allows you to do the
  following
• Centrally manage all network users, groups,
  computers and policies.
• Increase the number of servers, users, groups,
  and group policies per single administrator.
• Manage both shared and dedicated customers.
• Delegate administrative tasks to enable secure,
  role-based authentication.
• Enhance security with central authentication and
  best practices using Windows Server 2003 Security
  guidance.

Note Single-forest, with multiple (root and
child) domains is now tested and supported.
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Active Directory Recommended Design Single
Forest, Single Domain
fabrikam.com
Domain Level
Hosting
Administrator
Reseller Level
AlpineSkiHouse.com
TailSpinToys.com
Admin_at_TailSpinToys.com
Admin_at_AlpineSkiHouse.com
Customer Level
Customer1
Customer2
Customer3
Customer4
Admin
Admin
Admin
Admin
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Server Management Through Group Policy

• Group Policy is the primary tool for defining and
  controlling how programs, network resources, and
  the operating system behave
• Delegated administration
• Automatic propagation of group policy throughout
  the data center
• Group Policy Objects (GPOs) enforce
  administrative roles
• Self-healing technology
• User- or computer-based

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Update Management
Update Management

• Windows Server Update Services (WSUS)

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Update Management Overview

• With update management you can control the
  deployment and maintenance of interim software
  releases into your production environments.
• Update management helps you
• Maintain operational efficiency and
  effectiveness.
• Overcome security vulnerabilities.
• Maintain a stable production environment.
• It is important to note, that update management
  is just as much about the process as the tools.

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Windows Server Update Services (WSUS)
The update management component of Windows Server
that enables IT administrators to more easily
assess, control and automate the deployment of
Microsoft software updates

• Update management solution for all Microsoft
  products
• Initially supports Microsoft Windows XP Pro,
  Windows 2000 Pro, Windows 2000 Server, Windows
  Server 2003, Microsoft Office XP, Office 2003,
  Microsoft SQL Server 2000, Microsoft SQL Server
  Desktop Edition (MSDE) 2000, Microsoft Exchange
  2003 (now including IMF updates also), plus
  additional products over time
• Support for additional update typessecurity,
  critical and non-critical updates, update
  rollups, service packs, feature packs, and
  critical driver updates
• Core update management infrastructure in Windows
• Data Model - supersedence, update dependency, and
  bundle relationships
• Built-in update scanning engine to detect missing
  updates
• Server APIs (.NET) and remoteable Client APIs
  (COM)
• Enhanced bandwidth optimization
• Uses BITS for client/server and server/server
  communication
• Binary delta compression technologies
  dramatically reduce data transfer needs
• Configurable update subscriptions -- specify
  subset of content to be downloaded

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Service Provisioning
Service Provisioning

• Microsoft Provisioning System (MPS)

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Service Provisioning Overview
Service provisioning relies on the Microsoft
Provisioning System (MPS) to automate routine
administrative server management tasks such as

• Adding new organizations and users
• Updating directory entries
• Provisioning applications
• Provisioning services

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What Is Microsoft Provisioning System (MPS)?
An extensible, transactional, auditable platform
to manage hosted applications and services via XML

• Provisioning Framework (MPF)
• Providers
• Resource Management
• Managed namespaces

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MPS Benefits

• Carrier Grade Service is not only the goal but is
  essential to achieving and maintaining high
  levels of Service Level Agreement (SLA) and lower
  TCO
• Resource management
• Plan for percentage of max capacity across system
• Atomic transactions
• Roll-back to maintain system consistency
• Reliability
• Providers contain service-specific interface with
  managed code (DLL)
• Web service provides tested and supported
  integration point
• Supportability
• Reduce custom code to increase supportability
• Reduces operational costs through automation and
  delegation

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MPS Architecture
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MPS Deployment Tool for the Microsoft
Provisioning System

• Enables you to automate the distribution and
  configuration of MPS components in your hosting
  environment
• Eliminates many manual installation and
  configuration steps such as all
  permission/accounts related actions, thereby
  lowering support costs
• Minimizes the occurrence of errors
• Provides a reliable, repeatable, and verifiable
  setup of all your provisioning components

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UI Elements of the Deployment Tool
User Interface Tabs - Getting Started, Install
Details, and so on
Requirements Status pane
Start Deployment button
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Deployment Process Flow Server Diagram
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Monitoring and Reporting
Monitoring and Reporting

• Microsoft Operations Manager (MOM) 2005
• SQL Reporting Services

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Overview of Monitoring and Reporting

• Monitoring provides you the means to do the
  following
• Correct problems before outages occur.
• Reduce the costs of resolving problems when they
  do occur.
• Meet your service level agreement obligations.
• Plan for growth.
• Share key system performance information with
  resellers and customers when appropriate.
• Microsoft Operations Manager (MOM)
• MOM provides you with the following
• Event management.
• Proactive monitoring and alerting, reporting, and
  trend analysis.
• Management Packs, which extends MOMs usefulness.

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Features of the MOM Management Server

• Event and Alert Consolidation
• Consolidate data from many agents
• Duplicate Alert Suppression
• Rules on the MOM Management Server respond to
  events with server side responses
• Alerts E-mail and page operations team members
• Raises alerts in the MOM Operator Console
• Automatic Responses Rules, scripts, responses to
  agents
• Keep track of agent heartbeats
• Agent Management
• Discover new computers installed in the domain
• Push Install agents if required
• Local Agent runs on the MOM Management Server for
  host management and agentless monitoring

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Overview of Management Packs and solution
monitoring / reporting

• Solution Management Packs
• Windows-based Hosting Management Pack
• Hosted Exchange 2003 Monitoring Management Pack
• Product Management Packs download online
• Live Communications Server 2005 Management Pack
• Windows SharePoint Services Management Pack
• Microsoft Exchange Intelligent Message Filter
  (IMF) Management Pack
• http//www.microsoft.com/management/mma/catalog.as
  px
• Reporting
• Performance Warehouse Database (PWDB)
• Windows-based Hosting Reports

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Management Packs

• Provide a Definition of Server Health
• Rules - Monitor wide array of server health
  indicators
• Alerts - Call attention to critical actionable
  events
• Knowledge - Provides best practice guidance
• State monitoring - Monitors server and
  application health
• Tasks - Investigate and repair issues from the
  console
• Reports - Measure operations performance and
  capacity
• Automatic Discovery and Deployment
• MOM 2005 can automatically identify types of
  servers (E.g. SQL server, Exchange servers, etc)
  and deploy the corresponding Management Pack
  without any admin interaction.

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MOM Reporting Architecture for Hosted Messaging
and Collaboration
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Sample Hosted Exchange Reports

• Active E-Mail Users
• Last 30 Days
• By Exchange Database
• Mailbox Utilization
• Hosted Exchange System Usage Quick Facts
• Hosted Exchange Mailbox Utilization
• Active E-Mail Users by Exchange Database

• Inactive E-Mail Users
• Inactive E-Mail Users Last 30 Days
• Hosted Exchange Mailbox Upsell
• Hosted Exchange Usage Profile
• Intelligent Message Filter Reports

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Exchange, IMF, SharePoint and LCS reports shipped
with the solution
Additional MOM and Cumulative reports available
as part of the solution.
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Hosted Exchange
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Back-end and Front-end Server Architecture
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Overview of Hosted Messaging and
CollaborationUser Experience

• Multitenant hosting of small and medium-sized
  business organizations (SMBs)
• Customer isolation in Active Directory, Exchange
  address lists
• Clients and protocols
• HTTP Microsoft Outlook Web Access (OWA)
• POP3/IMAP4
• RPC over HTTPS Outlook 2003
• SIP Windows Messenger and Presence integration
• Mobility features including ActiveSync and
  DirectPush
• Automated provisioning
• Delegated administration
• Security features
• Internet Security and Acceleration (ISA) 2004
• Intelligent Message Filter (IMF) anti-spam
  solution

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New Exchange 2003 SP2 Mobility features

• Always-Up-To-Date version 2 Direct Push
• No reliance on SMS for notifications
• World-wide capable
• (Requires Windows Mobile 5 with the Messaging
  Security Feature Pack)
• GAL Lookup
• Allows over-the-air lookup of corporate contacts
  or GALs stored on the Exchange server
• Mobile Device Policies
• Enable/Require personal identification number
  (PIN) on device
• Minimum PIN length
• Set PIN restrictions length, alphanumeric
• Device can wipe local store after X incorrect PIN
  tries
• Remote wipe capability, if device is lost
• Configurable globally or per user

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Hosted Live Communication Server 2005
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Microsoft Office Communicator 2005Enterprise
Grade User Experience Integrates

• Rich presence
• Instant messaging
• Contacts search
• Schedule integration
• Custom notes
• Phone integration
• LM integration
• Application sharing
• Audio/Video
• File transfer

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Live Communications Server 2005 Hosting Features

• Live Communications Server 2005 Hosting
• Uses Session Initiation Protocol (SIP) as main
  protocol
• Multitenant hosting (same as Hosted Exchange)
• End-to-end secure communication
• Transport Layer Security protocol (TLS) and
  mutual-TLS
• From client to server, server to server, and
  server to client
• Architecture and features
• Microsoft SQL Server? storage for Live
  Communications Server databases
• No virtual private network (VPN) requirement
• Automated provisioning of users and SIP domains

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Hosted Windows SharePoint Services (WSS)
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Windows SharePoint Services

• Team sites
• Project team collaboration
• Ad hoc tasks
• Document sharing
• Meetings
• Surveys
• Discussions
• Virtual organizations
• Content editing and publishing
• Subscriptions and alerts
• Self-service site creation
• Drag and drop site customization

Can be used as a application platform with the
use of templates. http//www.microsoft.com/technet
/prodtechnol/sppt/wssapps/default.mspx
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Windows SharePoint Services Hosting
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Architecture Hosted Windows SharePoint Services
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Consolidated Server Guide Architecture

• Architecture can be built with 4-6 servers.
• It is designed to be scaled out as load
  increases.
• Based on 1000 user load with no redundancy
• Reduces initial investment whilst providing full
  feature set

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Thank You
Do you have any questions?