CANSO Global Benchmarking

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CANSO Global Benchmarking

• Presented by
• Alison MacMaster
• Director Industry Affairs
• CANSO

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Overview

• Background
• Different Stakeholder perspectives
• Purpose of CANSO Global Benchmarking
• Progress and Achievements
• Challenges Opportunities
• Deliverables

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Different Stakeholder perspectives

• Regulation should focus on establishing
  appropriate checks balances
• Customers require a common basis for sensible
  dialogue and consultation
• ANSPs best placed to manage improve own
  performance

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Purpose of CANSO Global Benchmarking

• Goal is to support performance-based ATM
  globally.
• Provide transparency of ANS Performance
• Facilitate setting performance targets support
  business decisions
• Support effective dialogue customer
  consultation
• Support harmonisation of global ANS Provision
• Common performance language required to
  understand opportunities for improvement

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Getting Started

• Pragmatic approach to managing ANSP Performance
• Keep it simple, effective and directly relevant
• Building on what has gone before
• PRU Asia Pacific benchmarking IATA
• Individual member capabilities
• Guard against costly data collection
• Focus on a few key measures
• Focus on results, not process
• Build Confidence and Trust

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CANSO Members Broad Spectrum of ANSPs
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.all of whom are unique !

• Wide variety of ANSP operating / institutional
  environments
• Different ANSP starting points / levels of
  maturity
• Concern how data will be used
• Differing accounting standards
• Data Variability
• Validity / accuracy of data / different KPIs
• Various data collection mechanisms to be aligned
• Availability of data timeliness and timescales
• Different definitions for traffic service

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34 ANSPs Goal is 45

• Airports Authority of India
• AENA - Spain
• AEROTHAI - Thailand
• Airservices Australia
• Airways NZ - New Zealand
• ANS of the Czech Republic
• ATNS - South Africa
• ATSA Bulgaria
• Austrocontrol - Austria
• Avinor - Norway
• Belgocontrol - Belgium
• DFS - Germany
• DHMI - Turkey
• DSNA - France
• EANS - Estonia
• ENAV - Italy
• FAA ATO - USA

• Hungarocontrol - Hungary
• Irish Aviation Authority
• LGS - Latvia
• LFV - Sweden
• LPS - Slovak Republic
• LVNL - The Netherlands
• MATS - Malta)
• MoldATSA - Republic of Moldova
• NATS - UK
• NAVCANADA
• NAV Portugal
• NAVIAIR - Denmark
• ORO Navigaciia - Lithuania
• ROMATSA - Romania
• Skyguide - Switzerland
• Sloveniacontrol - Slovenia
• UkSATSE - Ukraine

European Member data submitted by the PRU
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CANSO Progress Achievements

• Committed workgroup members
• Environment based on trust shared values
• confidentiality
• Analytical sub-group
• Working to create common performance language
• Refined definitions data sets
• Improved understanding of different perspectives
• Comprehensive Data collection template Process
• Inclusivity through alternative data sets
• Clarifying what is possible Data Availability

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CANSO Progress Achievements

• Initial KPI sets
• ATCO Productivity
• ANS Cost comparisons
• Operational Capital Costs
• New measures under development
• Capital investment
• Service delivery
• Operational Support staff ratios

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Other CANSO Performance related activities

• Human Resources workgroup
• ATCO salaries
• ATCO shortages and rostering efficiency
• Environment Workgroup
• Voluntary Environment Code of Conduct
• Supporting Metrics
• Safety Standing Committee
• Safety metrics risk assessment
• Safety Culture
• Just Culture is essential

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Ongoing Challenges

• Access to information in a timely fashion to
  support management decisions
• Understanding differences in national accounting
  standards
• How to address complexity
• Increasing levels of participation
• Understanding the interdependencies between
  various aspect of performance

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CANSO Global Benchmarking Output

• Annual Global Report refined overtime
• Initial set of performance indicators
• Additional cost metrics
• Service delivery
• Capital Investments return on investment
• Database
• Shared repository of data For CANSO members
• Supports Individual ANSP tailored analysis
• CANSO global Benchmarking Process and Templates

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Conclusions

• Any performance framework must be kept simple
• ANSPs must be allowed to manage their
  organisations
• guard against costly processes of data collection
  
• few key measures
• focus on results, not process
• incentive-based
• recognise interdependency for different
  performance areas

Effective Global Benchmarking will take time
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