X04: Excellence Found2004! Tom Peters 11.02.2004

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X04Excellence Found2004!Tom Peters11.02.2004
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And the Winner is 1.
Audacity of Vision2. Innovation/RD/Design3.
Talent Acquisition Development4. Resultant
Experience5. Strategic Alliances6.
Operations7. Financial Management8.
Overall/Sustaining Excellence9. Wow!
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Cirque du Soleil!
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Cirque du Soleil Talent (12 full-time scouts,
database of 20,000). RD (40 of profits 2X
avg corp). Controls (shows are profit centers
partners like Disney offset costs 100M on
500M). Scarcity builds buzz/brand (1 new show
per year. People tell me were leaving money on
the table by not duplicating our shows. Theyre
right.Daniel Lamarre, president).Source The
Phantasmagoria Factory/Business 2.0/1-2.2004
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Ex2004Cirque du SoleilInfosysBuild-A-BearG
riffin Health Services Corporation
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Infosys/Planet-warping Aspirations By making
the Global Delivery Model both legitimate and
mainstream, we have brought the battle to our
territory. That is, after all, the purpose of
strategy. We have become the leaders, and
incumbents IBM, Accenture are followers,
forever playing catch-up. However, creating a
new business innovation is not enough for rules
to be changed. The innovation must impact
clients, competitors, investors, and society. We
have seen all this in spades. Clients have
embraced the model and are demanding it in even
greater measure. The acuteness of their
circumstance, coupled with the capability and
value of our solution, has made the choice not a
choice. Competitors have been dragged kicking and
screaming to replicate what we do. They face
trauma and disruption, but the game has changed
forever. Investors have grasped that this is not
a passing fancy, but a potential restructuring of
the way the world operates and how value will be
created in the future.Narayana Murthy,
chairmans letter, Infosys Annual Report 2003
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49/profits52/revenueSource
WSJ/10.13.2004/Infosys 2nd-Period Profit Rose
Amid Demand for Outsourcing
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Build-A-Bear--1997 to 2004 0 to
300M--Maxine Clark/CEO (25 yrs May Dept
Stores)--Build-A-Bear Workshops--Engagement!
(Where Best Friends Are Made)--Theater!--htt
p//www.buildabear.com/buildaparty
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Best Web Site?buildabear.com
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Griffin Health Services Corporation/Griffin
Hospital/Planetree Alliance
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It was the goal of the Planetree Unit to help
patients not only get well faster but also to
stay well longer. Putting Patients First, Susan
Frampton, Laura Gilpin, Patrick Charmel
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Those of us working in healthcare have an
obligation to be of service in this world, to be
bringers of light and hope. Our work is spiritual
by its nature, as the Planetree model has
acknowledged for decades.Our definition of
spirituality is coming into a right relationship
with all that is, establishing a loving,
nurturing, caring relationship. Planetrees has
been to refocus our attention on the power of
relationships, and, in particular, the
mind-body-spirit relationship essential to
healing. It has opened a door that will never be
closed. Leland Kaiser, Holistic
HospitalsSource Putting Patients First, Susan
Frampton, Laura Gilpin, Patrick Charmel
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The 9 Planetree
Practices1. The Importance of Human
Interaction2. Informing and Empowering Diverse
Populations Consumer Health Libraries and
Patient Information3. Healing Partnerships The
Importance of Including Friends and Family4.
Nutrition The Nurturing Aspect of Food5.
Spirituality Inner Resources for Healing6.
Human Touch The Essentials of Communicating
Caring Through Massage7. Healing Arts Nutrition
for the Soul8. Integrating Complementary and
Alternative Practices into Conventional
Care9. Healing Environments Architecture and
Design Conducive to HealthSource Putting
Patients First, Susan Frampton, Laura Gilpin,
Patrick Charmel
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Planetree is about human beings caring for other
human beings. Putting Patients First, Susan
Frampton, Laura Gilpin, Patrick Charmel (Ladies
and gentlemen serving ladies and gentlemen4S
credo)