Welcome to the Real-Time Cloud for Nonprofits

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Welcome to the Real-Time Cloud for Nonprofits

• Jill Kenney
• Senior Sales Engineer
• Salesforce.com Foundation

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Who is Salesforce.com?
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1/1/1 Model for Strategic Corporate Philanthropy
Over 179,500 hours of community service Nearly
20 million in grants Used by 8,000 nonprofit
organizations
1 Time 1 Equity 1 Product

7 Top 100 Best Corporate Citizens Business
Ethics Magazine
Corporate Citizen of the Year Award Committee
Encouraging Corporate Philanthropy
Excellence in Giving Codie Awards
Award for Using IT to Benefit Society Computerworl
d
2007 Worlds Most Ethical Companies Ethisphere
Excellence in Corporate Volunteerism Points of
Light/Hands On National Award
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Social Enterprise Funds Scale to Increase Impact
Create positive socialchange around the globe
Empower nonprofits toachieve their mission
effectively
Product Discount Program
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Strong Growth In New Customers
72,500
Paying Customers
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Product Donations and Discounts Driving Huge
Impact
8,200
Nonprofit Customers
CY2008
CY2005
CY2002
CY2010
CY2009
CY2007
CY2006
CY2004
CY2003
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Serving Nonprofits of Every Shape and Size
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Managing Constituent Relationships Well Is Crucial
BOARD MEMBERS
STAFF
CHAPTERS
VOLUNTEERS
DONORS
PARTNERS
CLIENTS
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The Real-Time Cloud Has Transformed the Private
Sector
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What Does the Real-Time Cloud Mean for the
Nonprofit Sector?
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Real-time Cloud Solutions for NonprofitsManaging
Your Key Activities and Data
Visibility Tracking
Planning Goal Setting
Management Team
Fundraising
Grants Management
Case Management
Mission Management
Constituent Service Engagement
Proposals Response Tracking
Client Intake Case Tracking
Multi-channel Service Management
Program Management
Donors Gifts
Multi-channel Marketing Activities
Community Knowledge Management
Social Impact Metrics Reporting
Outcome Reporting
Progress Reports
Staff Recruiting, Training Collaboration
General Ledger Budgeting
Productivity, HR Finance
Project Help Desk Management
Visual Process Manager
Information Technology
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Goodwill Increases Effectiveness of Donor
Management
Deployed to manage financial and material
donations for 17 locations and online store Able
to cross-sell customers, donors, and plan
corporate donation drives Increased donor
database from 2,000 to 80,353 by mail and more
than 40,000 by email Targeted emails increased
frequency of donations
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Nonprofits Managing Every Kind of Mission
Recruit, Train and Support Tomorrows Education
Leaders Manages program participants through the
complete program cycle ensuring increased program
effectiveness
Connect Homeless With Care to Get Into
Housing Track and manage services delivered at
events connecting thousands of volunteers with
thousands of individuals
Transform College Prep Education at Low Income
School Provides a platform for students, faculty,
parents and advisors to engage and manage the
education process
Identify and Support Social Entrepreneurs
Globally Manage 9 programs globally to empower
with tools needed to become Changemakers and
measure performance quickly
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New Leaders for New Schools Increased Program
Effectiveness
Program participants tracked through the complete
program cycle ensuring increased program
effectiveness Reduced systems maintenance costs
by 85 Employees spend less time on
administration so they can focus on strategy
instead More timely and reliable reports improve
decision making and business planning
Mission Ensure high academic achievement for
every student by attracting and preparing
outstanding leaders and supporting the
performance of the urban public schools they lead
at scale
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Center for Employment Opportunities Helps
Formerly Incarcerated Find Long-Term Employment
Easily implemented total solution for case
management, workflow, and reporting Customized
to manage varied program requirements and
enhanced case management Provides better support
because now able to follow the progress of
program Reports are easily accessible, providing
faster response to placement and retention trends
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Nonprofit Customers Report Real Impact
Source Salesforce.com Customer Relationship
Survey conducted June 2009, by an independent
third-party MarketTools Inc on 6,000 Customers
randomly selected.
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Check out the Nonprofit Starter Pack
What is the Nonprofit Starter Pack? Implementatio
n tool to get up and running fast

• Manage complex relationships with individuals and
  households
• Maximize the value of your relationships by
  tracking affiliations
• Easily create recurring donations and eliminate
  tedious manual entry

Find out if the Nonprofit Starter Pack is right
for you. Visit www.salesforcefoundation.org/prod
ucts/nonprofit_starter_pack
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Fundraising in the Cloud
Donors Households Everything you need to know
about every donor all in one place Affiliation
s Learn how everyone is connected to make
stronger connections with your supporters Market
ing Leads Run and track campaigns across all
channels and know where to invest
next Donations Recurring Gifts Manage
one-time and recurring donations from pledge to
collection ECommerce Quickly set-up and manage
online payments from your donors
Real-time Analytics Move with speed and
efficiency with the insight you need to stay on
track Email Productivity Work seamlessly with
the tools you already use everyday Content
Library No more aimless searchingall of your
collateral, right at your fingertips Social
Media Integration Wherever your supporters are,
youll be there. Join the conversation Volunteer
Event Management Set-up volunteer tracking and
events with the most usable CRM for nonprofits
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Managing Your Mission in the Cloud
Constituents Everything you need to know about
all of your constituents donors, board members,
staff, volunteers and clients Flexible
Database Easily set up our database to manage
your data with wizards that walk you through the
process Visual Process Manager Design and
automate any process or workflow needed to
execute your mission without code Real-time
Websites Get your mission on the web. Quickly and
easily build and run any Web site or Web
application
Social Impact Metrics Lay out your plan for
affecting social change, and measure it and
report it to your team, your board and your
supporters Program Management With management
and tracking tools you can make sure all of the
programs youre running to meet your mission are
on track Volunteer Event Management Need help
to achieve your mission? Set-up volunteer
tracking and events with the most usable CRM for
nonprofits Email Productivity Work seamlessly
with the tools you already use everyday
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