Qualities of housekeeping staff

1
Qualities of housekeeping staff

• Compiled by
• Mrs. Vandana Mahajani

2
Grooming

• Absolutely essential for staff that comes in
  guest contact
• Clean crisp uniform, light make up, fresh light
  cologne spray.
• No jewellary except for small tops and wedding
  ring
• Hair tied in a bun or kept short.

3
Personal hygiene

• Clean hair and manicured fingernails.
• No body and mouth odour.
• Report to doctor in case of infections, cuts or
  bruises.

4
Honesty

• Guest belongings should not be touched
• Discipline and integrity must be maintained.
• Lost and found must be intimated.
• Rules must be followed.

5
Courtesy

• Guest request must be attended to even if they
  are frequent.
• Politeness and charm must rule.
• A pleasant staff adds positive experience

6
Tact and diplomacy

• Aviod hurting guests feelings.
• Tact can diffuse tension in a situation

7
Eye for detail

• Determines good service from an average one.
• Quality ensures keeping in mind the minutest of
  details

8
Physical fitness

• Most work is manual in nature.
• Sturdy physical condition a must in HK operations

9
Co-operativeness

• Within the housekeeping staff while doing and
  sharing duties.
• With other dept. when allocating and servicing
  rooms