Getting Started in Smarter Working

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Getting Started in Smarter Working 

• The Enabling Technologies
• Darren Crannis
• Networking Fundamentals Ltd

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Introduction

• A day in the life of a remote worker
• The typical office network adaptations for
  remote access
• The enabling technologies
• Case studies how others are using the
  technology
• Business Benefits
• Avoiding the pitfalls
• Speaking to potential suppliers
• An example of a remote solution with cost
  analysis
• Questions
• This is an interactive session please ask
  questions throughout

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Remote Worker Darren Crannis
1. Secure username password to log onto
Notebook / Desktop 2. Secure Wireless Network
WPA preferred (min 128-bit WEP) 3. Secure VPN
encrypted 4. Outlook Email Calendar 5. File
shares office documents 6. VoIP /
Communications 7. Security Firewall,
Anti-Virus, Data Protection
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Traditional Office Network
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Adaptations to your Network
/ VPN
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Enabling Technologies
Achieving Remote Working
What remote workers want Emails, Corporate
Files, Databases, Applications, Voice (e.g.
VoIP) - EVERYTHING you have in the office
accessible out of office!
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Enabling Technologies

• Internet Access
• Dial-up
• ADSL
• SDSL
• Leased Line
• MPLS
• Wireless
• 3G
• Consider multiple connectivity options for
  redundancy

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Enabling Technologies

• Firewall
• A firewall is a dedicated appliance, or software
  running
• on another computer, which inspects network
  traffic
• passing through it, and denies or permits passage
• based on a set of rules.

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Enabling Technologies

• VPN Virtual Private Network
• A Virtual Private Network or VPN is a network
  connected together via
• securely encrypted communication tunnels over a
  public network,
• such as the Internet.
• There are four major types
• Firewall to Firewall
• IPSEC
• SSL
• MPLS

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Enabling Technologies

• Terminal Services
• Allows a user to access applications and dataon
  a remote computer
• Feature of Windows Server
• Thin Client
• Best practice for remote workers
• Simplifies many security issues
• Overkill if only email is needed

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Enabling Technologies

• Email Calendar
• Central Server
• Hosted
• Client
• Web

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Enabling Technologies

• Voice Communications
• Mobile Phone
• PSTN Public Switch Telephone Network (e.g. BT
  Network)
• VoIP Voice over IP (Internet Protocol)

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Enabling Technologies

• SaaS Software as a Service
• Hosted Services
• Email
• Voice
• Data
• Connectivity
• Security

Reduce Capital Costs with Fixed, Affordable
Monthly Costs
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Case Study Star Internet
Business Continuity - 2007 Flood

• 20th July 18cm of rain in 24 hours
• River Severn breached its banks
• Result
• 100 major roads flooded
• Mains power lost to 150,000 homes businesses
• Mains water lost to 300,000
• Emergency Services overloaded
• Impact on Star
• 80 of staff worked from home
• No Loss in service
• No Loss in revenue

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Case Study Union

• 5 office based staff
• 10 home based sales staff
• Travelling sales team Wireless 3G
• VPN Client, SSL-VPN, Firewall-Firewall
• Email Client Web
• Corporate Files
• Databases
• Applications
• VoIP

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Case Study Demolition Engineers

• 100 employees
• 20 office workers
• 2 Remote offices
• Temporary offices
• 2 Home workers
• VPN SSL-VPN
• Email Client Web
• Corporate Files

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Case Study Solicitors

• 65 employees
• 2 main sites in separate cities
• VPN Client, Firewall-Firewall
• Home workers
• Email Client Web
• Corporate Files
• Applications
• Databases
• Terminal Services

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Case Study Electrical Contractors

• 6 office based employees (UK)
• 1 home based MD (France)
• VPN Client
• Email Client Web
• Corporate Data
• Database
• Smart Phones

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Business Benefits

• Recession Busting advantages for your company
• Credit Crunching advantages for your smarter
  worker
• Remote / home workers put in more hours
• Flexible
• On average 8am 6pm thats 2 hours more per
  day!
• Not always 9am -5pm, evenings weekends too
• Service to your customers / SLA increases
• Your are more accessible than your competitor
• More appealing to current and future employees
• Higher staff retention reduces recruitment
  training costs
• People will want to work for you
• Reduces office requirements
• Smaller business premises required
• Saving on business rates and office running costs
• Greener reduces carbon footprint Fuel Costs

Cost Savings CALculator
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Business Benefits

• Key Points Beating the recession
• Remember, for every customer you have, there will
  be 9 other companies also touting for their
  custom, ensure you keep their business by
• Improving efficiency
• reduces costs
• Remote smarter working increases efficiency
• Reducing costs
• increases profit margins
• Remote smarter working increases profit
• Increasing profit margins
• ensures you stay in business
• Stay in business to service your customers
  better
• Offer new and enhanced services to your customer
  base
• Increase your marketing and brand
• Win new business from those who arent as
  efficient as you!

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Avoiding the pitfalls
Computing Journal, May 2008
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Avoiding the pitfalls

• Roles and Responsibilities for Directors
• Liable for all data and inappropriate material
  being browsed or brought on or off the corporate
  network
• Compliance Protecting Intellectual Property
• Data
• Email
• Application Control
• Internet Filtering Monitoring
• Wireless Home Networks
• Choosing Products
• Business Grade Products
• Support Warranty
• Consider what happens when it all goes wrong?

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Talking to External Suppliers

• Tell them
• ALL about your business
• Business goals, current FUTURE plans
• Applications, business critical and non business
  critical
• Budget
• Let them
• Them have a GOOD LOOK at your current IT
  infrastructure
• Ask them
• What access do I need?
• How do I connect?
• What internet connection do I require?
• What bandwidth is required?
• What security do I need?
• What support do you offer?

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Remote User Getting Started

• Employee Trust
• Suitable remote / home office environment
• Desk, chair, heating, lighting, power security
  considerations
• Desktop / laptop / other peripherals
• Office software
• Applications
• Mobile phone / home phone / VoIP
• Internet connection (e.g. ADSL)
• Firewall / Router / VPN / Wireless
• Anti-Virus
• Data security (backup restore)
• Compliance (data internet / email usage policy)
• Support

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Costs Costed Example

• Remote Worker Darren Crannis
• VPN Firewall 600
• Installation 600
• Total 1,200
• Notebook 600
• Docking Station 95
• 19 TFT Monitor 120
• Keyboard Mouse 25
• Notebook Case 20
• Microsoft Office Software 170
• VPN Licence 30
• ADSL Wireless Modem/Router 60
• Network Attached Storage (NAS) 80
• Installation ½ day off-site setup, ½ day
  on-site installation 600
• Total 1,800
• Anti-Virus Licence 35 per year

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Questions
?
!

_at_

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