Medical billing company

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COMPANY OVERVIEW

• A growing provider of healthcare, solutions
  with over 14 years in business and serving over
  2000 physicians spread over 33 states in the US.
• Focus on developing strategic partnerships and
  long-term relationships with our clients
• Principal office in Atlanta, GA with
  outsourcing centers in Dubai, Chennai and
  Vellore
• Highly skilled and experienced project
  management professionals both in the US and
  offshore
• Our healthcare services include Transcription,
  Revenue Cycle Management EMR
• ISO 90012000 Certification

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AGENDA
Healthcare Services
Pillars of Operation
Corporate Overview
Differentiators
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Healthcare Services

• Transcription Services
• Medical Billing Services
• Medical Coding Compliance Audit
• Electronic Medical Records

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Transcription Services
Office visits
Consultation Reports
Operative reports
Clinical Notes
Psychiatric Notes
Discharge Notes
Progress Notes
History and Physical Reports
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Revenue Cycle Management
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Medical Billing Services

• On-line entry of patient details directly into
  client software
• 24 to 48 hour turn-around time for most files
• Separate Audit team for compliance and accuracy
• 95 accuracy guaranteed on the SLAs

Demographic Entry

• On-line entry of patient details directly into
  client software
• 24 to 48 hour turn-around time for most files
• Separate Audit team for compliance and accuracy
• 95 accuracy guaranteed on the SLAs
• CPT-4 and ICD-9 match performed before completing
  charges
• Electronic submission of bills to all carriers
  accepting the same/Paper billing if necessary

Charge Entry

• Remote Coding for ICD 9 / ICD 10 / CPT 4 /
  HCPCS II across all specialties
• Coding team includes certified coders including
  physicians and nurses
• 24 to 48 hour turn-around time for both office
  based and hospital based specialties

Coding
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Payment Posting and eligibility
Medical coding is the transformation of
narrative descriptions of diseases, injuries, An
healthcare procedures into numeric or
alphanumeric designations (that is code numbers).

• Identifying symptoms that must be evaluated and
  to alert other healthcare

professionals to life-threatening allergies

• Reporting services performed for reimbursement

• Helping with administrative functions such as
  staffing, scheduling,

and adding or decreasing healthcare services

• Comparing facilities and planning for new
  services in underserved areas

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Medical Coding Services

• Following up aggressively with almost all
  carriers for denied or outstanding claims
• Following up aggressively with patients on self
  pays Co-pays

Payment Posting
Eligibility Verification Pre-Certification
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A/R Follow Up
Following up aggressively with almost all
carriers for denied or outstanding
claims Following up aggressively with patients
on self pays Co-pays
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Electronic Medical Records
Attaching
Scanning of medical records
Searching of Records
Destroying
Indexing of records
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The Four Pillars Of Global Operation
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Human resources
Recruit the best, retain those recruited, bring
value to their career.

• Pre-Recruitment
• Recruitment
• Employee Engagement

Training program

• Medical Billing
• Client and error specific
• Role and Process Training
• Developmental programs

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Quality Our Main Concept

• Effectively maintaining the quality management
  system
• Benchmarking for continuous improvement
• Ongoing training and development
• Quality calibration sessions are held to
  evaluate performance against SLA
• Rigorous quality control (QC) through every
  step of the workflow process
• Granular tracking of error rates and production
  efficiencies
• QC to achieve an internal accuracy levels which
  consistently exceed the set SLAs
• Dynamic QC sampling rates based on an
  historical view of accuracy fluctuations
• Treating repeated errors as red flags,
  identifying and effectively treating root causes

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Infrastructure Security and technology
Hardware
Software
Servers

• Production floor spread across 20,000 sq. ft.
  area in Chennai location and over 10,000 sq.ft
  area in the Vellore location
• Closed circuit television monitoring of all
  production floors plus 247 security guards
  posted in the premises
• Door to Door transportation for night shift
  employees
• Generator back-up for the full facility to
  ensure uninterrupted power
• Electronic Card access for production area to
  prevent unauthorized access

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Differentiators
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Deep expertise and experience in serving the
healthcare industry
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Documented ability to deliver on time and
according to specifications
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Passion for achieving the highest level of quality
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Broad understanding of clients long and short
term goals
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Focus on building partner relationships
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Emphasis on ingenuity to achieve maximum cost
savings
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